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The hotel is extremely well located in the center of the old town. As a consequence, several major tourist sides are within close walking distance. The building of the hotel itself is worth to be mentioned. It fits extremely well into the landscape of the old town because it really belongs to it. The rooms and other facilities fit well to the historic environment but provide the convince and comfort of modern hotels. (1) Consistent, the breakfast room carries the atmosphere of the last century but the food served fits with the variation and trends expected from high standard hotels in Central Europe. (2) The service provided by the staff of the hotel is very good—they are helpful and engaged. At the downside, the hotel is a bit too popular. As a consequence, do not expect that early check-in is always possible because the rooms may be available only after the fixed check-out time. In summary, I do not hesitate to recommend this hotel for visitors aiming to explore the old town of Prague and enjoy the uniqueness of this beautiful city.

A really lovely hotel in walking distance of all major sites. Great breakfast which also acts as a fantastic evening dining spot. My only feedback would be an incident involving cleaning of the room where some clothes of mine were collecting with the towels collection. I still can’t work out how this happened given they were way out of the way of the towels - I assume the used towels were put on top? Unfortunately the reception team were initially not helpful and it took a few requests for them to check with the cleaning team and check the laundry… they did and the clothes were uncovered in the basket of used towels… Not the end of the world but annoying that it happened and wasn’t initially a proactive response.

Although the building and service were all good, it wasn't worth the money and we found the small room and lack of facilities disappointing. When we arrived they asked us to pay again, as they couldnt find our payment from Trip.com for our reservation. A couple hours after check-in we were told the pool and sauna would be closed for the whole stay. We paid specifically the high price because they offered pool and other facilities. We got no compensation for the inability to use the pool and sauna, and they suggested we could get for a spa treatment at 30% discount, which of course we still would have had to pay a lot of money for. We felt like we should have got some money back for the lack of facilities.

Location-wise, there's so much food right downstairs! 😍 KFC, Chinese, Vietnamese pho – you name it, they have it! Plus, there are two malls just a 5-minute walk away. And a famous cafe right across the street! The only downside is that the room is a bit small. There are also different trams downstairs to get to all the attractions! The scenery along the way is beautiful!

The hotel was stunning and so close to everything we wanted to see and go to. Staff were so amenable and remembered what we were drinking in the bar the next time we visited. Attention to detail was great. Our room was lovely and clean and breakfast was delicious. If I came back to Prague I would definitely stay with you again! So happy we found the Falkensteiner.

Nice big rooms, and big beds, relatively comfortable beds. Location is ok with 2 supermarkets very nearby. Hilton hotel is directly opposite. Most tourist attractions are not very far away. There is a good Chinese restaurant called Moon in Prague, around 9-10 minutes walk away. The curtains let in light a bit from the top all night. The shower is not good it's very squashed, i could barely turn around in the shower and the hand held showerhead is low, a lot of water goes out of the shower area onto the bathroom floor. The bathroom sink is good with a big counter. Prague is a more lively and active city that Budapest, especially at night. We liked the Mucha exhibition, although not many artworks, because we are fans of art nouveau.

The hotel is not bad, old but has its own charm, we actually liked the decor, the location is very good, the breakfast though is very average, nothing special. We had the worst chek-in experience in our life with Mr Nader, who was very rude, we have booked a superior double room and paid the full amount in advance, when we arrived he simply said he had no room available, and that he will move us to another hotel of theirs, and it was far from the location we chose to stay in for it's proximity to everything we wanted to visit, and that of course without even asking for our opinion. We said no and that it is unacceptable to move us to a hotel on the other side of prague, not in the same category, he even lied and said that it was also a five stars hotel but it was a 4 stars hotel. He was very unfriendly, extremely rude to us, he even insinuated that it was our fault because we had booked the room on the same day and he repeated it many times with a bad attitude. We did, but it was at least 8 hours earlier than our arrival, we even checked several times that the room was still available hours after our payment. He finally silently gave us a deluxe room with twin beds, without explaining anything, when we saw the room we told him that we are a couple on a romantic trip we want to stay in the same bed, he yelled at us saying that we insisted to stay in the hotel and not move to another one, and that the room he gave us is way better than the room we booked, which was a superior double room, we didn't really care about the room type more than we care that we got a double bed, but we finally accepted because we got no choice but to move to another hotel that night. They made the beds closer, but they kept moving away the whole night which was very weird and uncomfortable. He could've at least offered us free breakfast, but he instead made us pay for it, and told us if we want something we could go speak to the manager. It's never about money for us but the way he dealt with unsatisfied clients is the worst, and we work both in the tourism, in fact we are both managers! His colleagues the day after were more friendly and they moved us to a room with double bed with a great view, which we liked much more. A thing that we noticed is that the staff of this hotel are very unfriendly with no reason, they make you feel that you're bothering them just by walking by (the young blond girl in the reception, the breakfast staff, except for the young guy in the reception and the concierge, who was very nice welcoming and friendly and kept smiling the whole time. We would only recommend the hotel for its location and the artistic decor, but never for the service.

We had a great stay at Grand Hotel Prague Towers. The service was phenomenal from start to finish, and the rooms were very well cleaned every day, which really stood out. Food and drinks at the hotel are a bit more expensive compared to prices in the city, but the convenience and wide selection make it worthwhile, especially after a long day. The elevators are fast, so staying on a higher floor is no issue at all. The room was spacious, with large comfortable beds and a bathtub, which was a nice bonus. If you stay higher up, the views are open and very enjoyable. The spa located at the top of the building is a highlight, and having access to Thai massage on site is a big plus. There is also a gym with modern equipment. It is not very large, but more than enough to stay active during a trip. Parking is plentiful at the hotel and included, which is a big advantage. There is also a metro station right outside the hotel, making it very easy and quick to get into the city center. Breakfast was excellent with a wide variety and honestly nothing to complain about. Overall, a high-quality hotel with great comfort, service, and facilities. I would happily stay here again.

There was one big problem at the hotel, it was almost always smelling food (frying fish or anything else) even in the rooms. If you are planning to stay at this hotel, never take the rooms above kitchen, take rooms at higher floors. Ours was 205, and cooking odors were filling into our room straight from the kitchen to our bathroom and then the room itself beginning from 05:00 AM. We stayed at this hotel for 3 nights, and couldn't have rest, though beds were quite good. You will not feel comfortable sitting at the reception or at the bar as well, as there is that disgusting kitchen odors all around almost all the day. One more thing we did not like as well, the deposit of €100 upon check-in, though we made all the payment beforehand. We have checked out for two days already, and this €100 has not been refunded yet. The staff is very helpful and professional. Special thanks to beautiful Ms. Veronica 😊 Many city attractions are in a walking distance from the hotel, many good shops are around, so that you can do your shopping.

You absolutely *must* try the breakfast! The ingredients themselves are exceptional. You can enjoy a leisurely meal in a quiet and spacious setting, and it was, without a doubt, the best breakfast I've ever had in my life. The hotel itself was also superb, and I really appreciated how attentive and dedicated the staff were to making sure everything was taken care of.