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Excellent location if you're going to a concert at the O2 Arena, which is right across from the hotel. A beautiful hotel, lovely rooms, and a breakfast with a wide selection. I recommend it 100%, and we'd love to come back. It must be even better in the summer since the the hotel is shaped like a coliseum and has a beautiful garden terrace inside.

The room was very spacious, clean, and comfortable. I really liked it! The location was also very convenient, making it easy to get around. Overall, I had a very enjoyable stay and would definitely recommend this hotel!

Clean in a great location. The process to register seemed a little complex but it all worked out. Room was on the top floor under the eaves, so separate toilet and bathroom over 2 levels which was a little awkward, but manageable as it was all about the location.

Facilities: Good Cleanliness: Good Environment: The room is very spacious and ideally located near the Astronomical Clock, just a 5-minute walk away. For Old Town, it's an excellent spot with plenty of supermarkets and restaurants nearby. Service: You can only check-in at the designated time. It's a fully self-service check-in process. Scanning the passport was very slow and kept hanging the camera. I couldn't even register in other countries; it only worked once I landed in Prague (I suspect there was an internet issue).

From initial booking the hotel staff were efficient. I dealt with the hotel direct to organise airport transfers. I was booking for a party of 6 and we were not all travelling together. Each of the three transfers from the airport were on time and the driver easily located. The return journeys were equally good. The location is extremely well positioned, being only a 2 minute walk from Charles Bridge. The hotel interior was very spacious and extremely well kept and clean. The rooms looked to have been pretty recently updated with lovely en-suite bathrooms. I had travelled lightly with hand luggage only, so the toiletries were very welcome as was the coffee/tea & kettle. There was a digital safe and a fridge which could be stocked at an extra cost. The rooms were as warm or cool as you wished being controlled by thermostat and there was a constant supply of hot water. The breakfast was absolutely great. If you are looking for a full English then look elsewhere but bacon, egg and beans was always available. There was different types of bread, cereals, jams, fruit, yoghurts, cheeses, a vast selection of cakes and cooked vegetables together with quiche and sliced meats Also dairy milk as well as non-dairy I could have sat and eaten all day long. My only gripe was that the bar was not constantly manned by bar staff. This task was carried out by the receptionist on duty and there was not an actual area for the bar, merely a few bar stools positioned at the bar itself, which was located between two eating areas. so not a cosy spot to socialise in the evening. Would I return to this hotel again - MOST CERTAINLY!!

It takes about 15 minutes to get to the central train station, but it's easy to reach the airport and other city attractions. The beds are tidy, with reading lights, charging ports, and hooks. You need to bring your own lock and toiletries, but you can buy them at the front desk. The toilets and showers are shared but very clean. The kitchen is fully equipped and easy to use, making it a great place to meet new people.

Hotel location is good, very close to the Old Town Square, Charles Bridge, although the room is small but can meet the demand, like hotel breakfast, especially fruit. Service attitude is also good, borrowed the adapter at the front desk, haha

This hotel's location is its strongest point - its a single tram ride to the Old town or the main train station. It does go down-hill from this point on. The weakest point of this hotel is the staff. The receptionist (fair hair, glasses, on duty afternoon 25/09/25 and morning 26/09/25) was positively rude, and it marred the whole experience of the stay in this hotel. When I enquired about the breakfast options (continental vs. cooked) the reply I got was: 'explain the difference'. When I asked about the tram number to the Old town's main square, the reply was ' you have to read the signs on the tram stop'. When I asked to put the suitcase in the storeroom, a very stern (if not aggressive): 'you bring me the key back immediately' was hurled at me... During the 24 hour stay, there wasn't a single person (reception/catering/housekeeping staff) who smiled and/or made you feel welcome. Similar feedbacks have been posted previously, and obviously nothing nothing has changed, so please be prepared for the similar treatment. The breakfast experience was awful. The photos are misleading, the drawing posters are no longer on the wall and the room feels cold and unwelcoming. At 9 AM finding a free table was a challenge, and I witnessed people sharing large tables put together, instead of single tables being provided. You get your drinks from one room and food from the other - in the meantime, someone else has taken your table. The plates provided were a joke, dessert plates of 10 cm in size, so as to make people get up and refill from buffet! Scramble egg tray (just about the only edible food) was empty at the peak time (9 AM). This situation could've been easily avoided with a bit of communication between the reception and the kitchen, in terms of guest numbers. WIFI was just about adequate. Overall, really unpleasant experience and they will not be getting my custom again. Advice: pay few Euros more and book elsewhere!

The hotel is 5min walk away from the tram station Stepanska, being away from the main circuit of the old town means you will have some level of peace at the night. The room is clean with only some level of hot water tuning is required everytime but not really a big nuisance, the TV is able to connect to Bluetooth for you to watch your movies through phone and speaker through the TV. The washing machine and dryer is free of charge only need you to stay awake for the long cleaning cycle, do bring your own detergents. I like the service of the hotel being the fact the receptionist is very helpful to my request on lending the phone call due to emergency. Staying at the hotel also grant you 10% discount to the Wellness Center on basement - do give it a try, it relaxes you on a long journey . Overall I like the stay on Mamaison and do not regret my choice of stay in Prague with this hotel.

The location and the little apartment was great, right behind a shopping mall and 5mins walk from a local Christmas market with bunch of shops nearby. The bin was broken but that doesn't harm. Everything was great but had issue on the check in process, the confirmation email was not sent to my email and I find out upon arrival. Took me an hour to get it done in the cold. - I am not sure if this is trip.com issue or the management issue of this hotel group. Have to make sure you have done the online check in process through the link the will send to your personal email if anyone is booking this place.