I agree that the receptionist doesn’t understand how to attend costumers.
The dining room (all inclusive) was annoyance . People have to go and get their food and drinks and so on..
Three times my food was taken away from the table while I was getting coffee or dessert. Even after my 1..complaint it still went on.
Internet is rather bad and weak.
But à great place to be
Fast elevators, efficient and quiet air conditioning, and a TV with a working remote. Left luggage facility, 24-hour reception, and tasty meals.
Downsides: No drinks included with dinner for the half-board option (breakfast + dinner) – they could have at least offered water for half-board, with soda, wine, and beer available for an extra charge. No payment terminal at the hotel bar. Housekeeping wasn't very thorough – they came daily but only emptied the trash twice. I had to bring toilet paper myself from reception. When I left a tip, then I even got clean towels.