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I was staying for sightseeing in Kotu and actually a repeater of Bobobox. Service is good but I actually ask for a late check out for praying at 12.30 but they don't allow me. Previously, in bobobox any branch, I got free late check out and often longstay, but this time I actually feel disappointed. The receptionist said it is new rules, but it is just a 30 min more for praying and do my work. The place is vintage, stunning, strategic, but poor communication from customer service.

I was very disappointed with my experience at Saffron Suites Syariah “SUPER DUPER DISSAPOINTED” I booked the room for two people, but after arriving, I was informed of several restrictions that were not clearly communicated to me when I made the booking. My partner was not allowed to visit me without being questioned about our relationship, and I was also informed that unmarried couples are subject to restrictions. I was additionally asked to sign hotel regulations only upon arrival, including a restriction on bringing alcohol into the room. These conditions were not clearly brought to my attention before I paid for the booking. I fully respect that a Syariah hotel may have its own rules. However, such important restrictions should be clearly disclosed before guests make and pay for a reservation, not presented only after arrival. THIS IS SO UNETHICAL due to not to disclose this kind of information in the public I strongly recommend that future guests confirm all hotel policies directly with the property before booking, particularly regarding partners, visitors, marriage requirements and alcohol (I have been even asked to presented the official marriage certificate) this is truly INSANE For me, this was an unexpected and very uncomfortable experience, and I believe these policies should be made much clearer to customers before they book. And specially for Trip.com and the team to do further investigation on this.

1.We arrived early and they said checked in at 2pm so understandable. We went to shop first and come back to hotel around 4.30pm but room is not ready yet. As a travellers, we need to rest too after walking for long time so this is so disappointing. When the checkout time, the housekeeper knock door exactly at 12pm so we dont under why we received our room late. Towel also received late. 2.Only one lift so the waiting time is quite long.  3. Breakfast provided is good. Assorted variations but need to improve the taste. The nasi goreng is a bit hard (less cooked) and the Tekwan if im not mistaken is too salty. Got egg buffet but even the breakfast start at 6am, the egg buffet is not available yet around that time. 4. Room is fine. Choose this hotel mainly for the location but disappointed with the service

Great clean place. No guests allowed because its a traditional place. Got to be married. Nothing wrong with the hotel but location is kind of an awkward busy street. Affordable and good place.

This hotel is a classic case of ”you get what you pay for” – and in Central Jakarta, the price is actually reasonable for the area. The building is old, no doubt about it, but I could tell they make an effort to keep the rooms clean, which I appreciated. The location is the real star here. You're right in the heart of Jakarta – walkable to tons of restaurants, coffee shops, and convenience stores like Family Mart and Indomart for late-night snacks. Shopping malls are also nearby, so everything you need is within reach. Plus, they have an elevator, which is always a bonus in older buildings. Now for the downsides – and honestly, they're significant. The bed is really old. I could feel every single spring poking through, and I barely slept at all the first night. I actually ended up cutting my stay short and moving to another hotel just because of this. The linens and towels also looked very faded and didn't feel fresh – they gave off that ”used too many times” vibe. The hot water wasn't very hot either, more like lukewarm. On a positive note, the staff were polite and friendly throughout, which made the experience a little better. They also provide breakfast, and if you're not into that, there are plenty of options outside to eat. A practical tip: the airport is about 30–32 km away, and Jakarta traffic is no joke. If you have a flight, start early – don't underestimate the travel time! So who is this place for? If you're on a tight budget and only need a bed for a night or two, it's okay – especially given the unbeatable location. But if you value good sleep (and honestly, who doesn't?), I'd recommend spending a bit more somewhere nicer. A good bed makes all the difference, and this one just didn't deliver. I couldn't imagine staying a week here with that mattress. All in all, I'd say: great location, friendly staff, but major comfort issues. Fine for a short stay, but not for anyone who actually wants to sleep well.

The AC wasn't cold enough. There were no amenities like towels unless requested (not sure about other rooms). The Wi-Fi didn't work. Other than that, it was okay.

You can choose to live there, it's not expensive and it's quite clean. The navigation position is in the rich area, but in fact it is backed by the rich area. He has to go to the lowest point, where there is a fence, and then ask someone to open the chain. There is no elevator, so usually you stay on the second or third floor, which is fine. The sheets were very dirty at first, so I asked them to change rooms and said it was not necessary. However, they were very proactive in changing the sheets. They just looked like they were washed in one set, which made me feel much more comfortable.

For smokers, this isn't ideal. Smoking is prohibited inside the rooms, but there's no outdoor solution either. If you're on the 4th floor, you have to go all the way down to the 1st floor using the stairs.

Good hotel...good and friendly service, only breakfast is thought to be a buffet but is divided per person, for breakfast time, if possible, the time should be moved up, because the visitors are workers.

The room was generally clean and affordable! There's a big mall nearby, right by the main road. The only downside was that the bathroom water was salty, but overall, it was a decent stay.