Wassim Hotel (Huanglong Jiuzhaigou High-speed Rail Station Store) Reviews

Response from Property: **感謝您的真誠分享呀～**✨ 聽到您初到高原身體不適，我們真心心疼又慶幸能及時搭把手！工作人員幫忙打掃衞生、前台推薦午餐和交通方式，這些都是我們該做的暖心小事，能讓您和家人在異鄉感受到温暖，就是對我們最大的肯定～帶窗房間的好視野沒能拍到有點小遺憾，但您的滿意已經讓我們記在小本本上啦～ 關於淋浴房防滑的建議，我們立刻就去安排改進，一定讓長者住得更安心～下次再來，記得多拍些房間美照呀，我們備着更貼心的服務和升級後的細節，等您和家人再來感受“家一樣的温度”～😊

Response from Property: 感謝您的暖心反饋！工作人員能在您未提前溝通的情況下主動協調接站服務，正是我們始終堅持的 “急客人所急” 的服務理念～出門在外難免有疏忽，好在有她為您的行程保駕護航✨ 下次若有需要（比如規劃遊玩路線、預訂特色餐食），提前告知我們，定當為您安排得更周全～祝您在九寨溝的旅程一路暢通，隨時歡迎 “回家” 哦～😊

Response from Property: 您提到 “重視客房服務標準，酒店將會非常棒”，這正是我們努力的方向。我們已將您的建議納入管理層專項會議議題，未來會通過定期巡檢、員工考核優化等方式，系統性提升客房服務質量。期待您下次入住時，能親身感受我們的改進，也歡迎您隨時監督並提出意見。再次為此次不愉快的體驗向您致歉，感謝您的包容與建議。我們始終相信，客人的反饋是酒店進步的基石。若您願意給我們一次彌補的機會，下次入住時可提前聯繫我們，我們將為您提供專屬禮遇，希望能重新為您呈現瓦西姆酒店應有的品質與温度。祝您生活順遂，期待與您再次相遇！

Response from Property: Dear Valued Guest,Thank you for choosing our hotel and sharing your wonderful feedback! We’re delighted to hear that you enjoyed our convenient location, clean non-smoking rooms, and the warm service from our team—especially at the reception. It’s our pleasure to provide a comfortable atmosphere for your stay, and we’re thrilled this contributed to a positive experience.Your kind words motivate us to continue delivering exceptional hospitality. We look forward to welcoming you back on your next visit to the area!Best regards,

Response from Property: Dear guest,We sincerely appreciate your kind words about our reception staff. Their dedication to providing excellent service is a core part of our hotel's values, and it's wonderful to hear that they made a positive impression on you.However, we are extremely sorry and disappointed to learn about the unacceptable experience you had in our breakfast area. This is in no way reflective of the high standards we set for our service. We understand that our staff's inattentiveness, inappropriate behavior, and lack of hospitality during your breakfast time made you feel unwelcome, and we take full responsibility for this.We have immediately addressed this issue with the breakfast team. They have been reminded of the importance of guest satisfaction and the need to be attentive and helpful at all times. We are committed to ensuring that such an incident never occurs again.We would like to offer you a sincere apology and hope that you will give us another chance to redeem ourselves. We will strive to provide you with a much better breakfast experience on your next visit, where you will feel truly valued and comfortable.Thank you for bringing this to our attention, as it helps us to improve and maintain the quality of service that our guests deserve.Best regards,

Response from Property: Dear guest,We're thrilled you had a relaxing stay! Rhythm is beaming with pride over your praise. Can't wait to welcome you back.

Response from Property: Dear guest,We're overjoyed by your wonderful feedback! It's great that our proximity to Huanglong Jiuzhai Station and the one - way free transfer met your needs. Our team worked hard to ensure the rooms are big, clean, and modern, especially the heater beds for the cold winter.We're proud that our restaurant offered nice and affordable food. And our staff are thrilled to be compared to "自己人".We'll let the kind lady at the convenience store know about your kind words. Thank you for choosing us, and we can't wait to welcome you back!Best regards,

Response from Property: Dear guest, we are truly grateful for your wonderful review. It was our pleasure to assist you during your late-night check-in and ensure a smooth journey to the train station. We take great pride in providing clean and comfortable rooms for our guests. Your kind words and high recommendation mean a lot to us. We look forward to welcoming you back in the future and offering you another exceptional stay.

Response from Property: 尊敬的客人：您好！非常感謝您選擇入住我們酒店，並與我們分享這段温暖的體驗！得知我們協助取行李的服務為您帶來了便利，全體工作人員都深感榮幸。主動為客人解決出行中的實際需求，是我們義不容辭的責任。從接到需求時的快速響應，到與火車站的協調對接，每一個環節我們都力求高效貼心，衹為讓您在旅途中少一份奔波，多一份安心。您的滿意是對我們最大的鼓勵！能陪伴您度過一段愉快的時光，是我們的幸運。無論未來何時到訪，我們都會以同樣的熱忱為您提供周到服務。祝您今後的旅程順遂無憂，期待與您再次相見！

Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and sharing this warm review! We are honored to know that the service of Ms. Li at the front desk has added convenience to your trip to Huanglong. Your affirmation is the greatest encouragement to us. We will pass this recognition to Ms. Li and the entire team, so that the concept of attentive service will always run through every detail. The beautiful scenery of Huanglong is worth exploring in detail. If you visit again in the future, we will still create a comfortable travel experience for you with sincere enthusiasm. Looking forward to meeting you again, I wish you a happy life and all the best! ——All staff of Wanxin Zhige Hotel

Response from Property: 感謝您的好評！工作人員能為您安排交通感到榮幸～雖距九寨溝稍遠，但沿途風景值得欣賞，期待您下次再來！

Response from Property: 感謝您的入住與點評！酒店距黃龍九寨站僅 6 分鐘車程，很高興您覺得便利。早高峯打車較難，前台可協助叫車，有需要隨時告知～接待員具備基礎英語溝通能力，房間舒適度也獲您認可，我們倍感榮幸！周邊清真餐廳可供選擇，期待您再次光臨！

Response from Property: Thank you for taking the time out of your busy schedule to leave a review for Xiaowan! It is a great honor for you to choose our hotel as your stopover amidst the vast sea of people. Your affirmation is the greatest driving force for our unremitting efforts, and it also makes our persistence more meaningful. We have sent someone to inspect and debug the underfloor heating, and look forward to providing you with a wonderful accommodation experience again.

Response from Property: 能得到您 “很適合居住” 的評價，我們倍感榮幸！為每一位客人打造舒適安心的居住空間是我們不懈的追求，您的認可就是對我們最大的鼓勵！無論何時，這裏永遠是您旅途中温暖的 “家”，期待與您再次相遇，續寫美好入住體驗！