Wassim Hotel (Huanglong Jiuzhaigou High-speed Rail Station Store) Reviews
Wassim Hotel (Huanglong Jiuzhaigou High-speed Rail Station Store)
No. 24 Qixian Road, Chuan Mainte Township, Songpan, Sichuan, ChinaSee Hotel Details
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1 night
Guest Reviews
9.5/10
Outstanding
698 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(698)
Positive reviews(686)
Reviews with photos/video(201)
Offers pick-up/drop-offs(102)
Friendly front desk staff(74)
Easy to get around(66)
Delicious breakfast(62)
Close to train station(43)
Tasty restaurant(23)
Well decorated(16)
Negative reviews(12)
Guest User
Triple Room
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 27, 2025
I am having diziness due to high altitude and vomit since is my first day touch down direct from airport, staff there are so kind to assist in cleaning. Aside, receptionist are great as recommended me and families a nice lunch place. Receptionist also assist in recommending transport for traveling from hotel to jiu zhai gou. I feel awesome and warm in this hotel. The room assigned to me with windows and nice view. Suggest shower room can provide antislip to prevent elderly slip off and fell. Didnt manage to take room pictures.
Response from Property: **感謝您的真誠分享呀~**✨ 聽到您初到高原身體不適,我們真心心疼又慶幸能及時搭把手!工作人員幫忙打掃衞生、前台推薦午餐和交通方式,這些都是我們該做的暖心小事,能讓您和家人在異鄉感受到温暖,就是對我們最大的肯定~帶窗房間的好視野沒能拍到有點小遺憾,但您的滿意已經讓我們記在小本本上啦~ 關於淋浴房防滑的建議,我們立刻就去安排改進,一定讓長者住得更安心~下次再來,記得多拍些房間美照呀,我們備着更貼心的服務和升級後的細節,等您和家人再來感受“家一樣的温度”~😊
Anonymous User
Light Luxury Queen Room
Stayed in May 2025
Couple
5 review
8.0/10
Very Good
Posted on Jun 11, 2025
The hotel staff was extremely helpful. She managed to find us a driver to pick us up from Gaotie station even though I have forgotten to call them in advance.
Response from Property: 感謝您的暖心反饋!工作人員能在您未提前溝通的情況下主動協調接站服務,正是我們始終堅持的 “急客人所急” 的服務理念~出門在外難免有疏忽,好在有她為您的行程保駕護航✨ 下次若有需要(比如規劃遊玩路線、預訂特色餐食),提前告知我們,定當為您安排得更周全~祝您在九寨溝的旅程一路暢通,隨時歡迎 “回家” 哦~😊
Guest User
Light Luxury Queen Room
Stayed in Apr 2025
Couple
1 review
8.5/10
Very Good
Posted on May 27, 2025
Front desk staff, Ms Cao, deserves a 6-star rating for her excellent attention to guests & positive attitude despite her long working hours. She attended to all our requests patiently and professionally.
Staff at lobby restaurant are great too. And food is up to the standard.
One set-back is the housekeeping team which needs to be much improved. Bathroom basin & toilet walls were not scrubbed or cleaned. This is definitely important as hygiene purpose. We only took photo of the basin. Sadly, we couldn’t capture good photo of toilet walls.
Wassim Hotel will be great if the management pays attention to housekeeping standards.
Response from Property: 您提到 “重視客房服務標準,酒店將會非常棒”,這正是我們努力的方向。我們已將您的建議納入管理層專項會議議題,未來會通過定期巡檢、員工考核優化等方式,系統性提升客房服務質量。期待您下次入住時,能親身感受我們的改進,也歡迎您隨時監督並提出意見。再次為此次不愉快的體驗向您致歉,感謝您的包容與建議。我們始終相信,客人的反饋是酒店進步的基石。若您願意給我們一次彌補的機會,下次入住時可提前聯繫我們,我們將為您提供專屬禮遇,希望能重新為您呈現瓦西姆酒店應有的品質與温度。祝您生活順遂,期待與您再次相遇!
Phiphat
Light Luxury Queen Room
Stayed in Apr 2025
Family
4 review
10/10
Outstanding
Posted on May 23, 2025
Hotel has a good location, quite close to high speed train just 10 min. Driving and 30min. To Huanglong natinal park.Room is cleaned and non smocking as we requested. The reception is good,she very welcome and try to help us. In total, this hotel gives us a comfort atmosphere.
Response from Property: Dear Valued Guest,Thank you for choosing our hotel and sharing your wonderful feedback! We’re delighted to hear that you enjoyed our convenient location, clean non-smoking rooms, and the warm service from our team—especially at the reception. It’s our pleasure to provide a comfortable atmosphere for your stay, and we’re thrilled this contributed to a positive experience.Your kind words motivate us to continue delivering exceptional hospitality. We look forward to welcoming you back on your next visit to the area!Best regards,
Mehdi
Deluxe 2-bed Room
Stayed in Feb 2025
Couple
3 review
8.5/10
Very Good
Posted on Mar 8, 2025
The ladies at reception were fantastic—really helpful and accommodating. But honestly, our experience in the breakfast area was pretty disappointing. We were the only guests there at the time, yet the staff seemed completely uninterested. They were chatting loudly, glued to their phones, and staring at us in a way that felt uncomfortable. When we asked for noodles, the lady in charge looked frustrated, like we were bothering her by making her get up and do her job. Thankfully, we only had breakfast there once because it really wasn’t a pleasant experience—we felt unwelcome and out of place.
Response from Property: Dear guest,We sincerely appreciate your kind words about our reception staff. Their dedication to providing excellent service is a core part of our hotel's values, and it's wonderful to hear that they made a positive impression on you.However, we are extremely sorry and disappointed to learn about the unacceptable experience you had in our breakfast area. This is in no way reflective of the high standards we set for our service. We understand that our staff's inattentiveness, inappropriate behavior, and lack of hospitality during your breakfast time made you feel unwelcome, and we take full responsibility for this.We have immediately addressed this issue with the breakfast team. They have been reminded of the importance of guest satisfaction and the need to be attentive and helpful at all times. We are committed to ensuring that such an incident never occurs again.We would like to offer you a sincere apology and hope that you will give us another chance to redeem ourselves. We will strive to provide you with a much better breakfast experience on your next visit, where you will feel truly valued and comfortable.Thank you for bringing this to our attention, as it helps us to improve and maintain the quality of service that our guests deserve.Best regards,
Northrop
Deluxe 2-bed Room
Stayed in Jan 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Feb 18, 2025
I had a relaxing time at the hotel. Rhythm was very helpful and went out of her way to get me a bus to Huanglong. I would stay here again.
Response from Property: Dear guest,We're thrilled you had a relaxing stay! Rhythm is beaming with pride over your praise. Can't wait to welcome you back.
Gigi
Triple Room
Stayed in Jan 2025
Family
7 review
10/10
Outstanding
Posted on Feb 16, 2025
Hotel is only 5-7mins drive from Huanglong Jiuzhai Station, it provides 1x 1-way free transfer from the station. Room is big, clean and modern with heater beds which is very useful in winter. Food in the hotel restaurant was nice & affordable..most importantly, all the staffs working there are like 自己人,so friendly & warm hearted. There's also a convenience shop opposite the hotel which is opened by a nice ******* lady, although 不起眼 but the things sold inside are legit.
Response from Property: Dear guest,We're overjoyed by your wonderful feedback! It's great that our proximity to Huanglong Jiuzhai Station and the one - way free transfer met your needs. Our team worked hard to ensure the rooms are big, clean, and modern, especially the heater beds for the cold winter.We're proud that our restaurant offered nice and affordable food. And our staff are thrilled to be compared to "自己人".We'll let the kind lady at the convenience store know about your kind words. Thank you for choosing us, and we can't wait to welcome you back!Best regards,
Butterfly เนยบิน
Light Luxury Queen Room
Stayed in Nov 2024
Couple
11 review
10/10
Outstanding
Posted on Dec 17, 2024
We were checking in at late night after visit Jiuzhaigou cause we have high speed train schedule in the morning after. Receptionist very helpful. Thank to them we could find a good driver to drop us off at train station. Very good place to stay. Highly recommended. The room was so clean and very comfy to stay. Will come back again if I have chance.
Response from Property: Dear guest, we are truly grateful for your wonderful review. It was our pleasure to assist you during your late-night check-in and ensure a smooth journey to the train station. We take great pride in providing clean and comfortable rooms for our guests. Your kind words and high recommendation mean a lot to us. We look forward to welcoming you back in the future and offering you another exceptional stay.
hello.aina
Comfy Family Room
Stayed in May 2025
Family
5 review
10/10
Outstanding
Posted on Jun 17, 2025
The hotel is really helpful at picking up our luggages at train station, service was excellent. We really enjoyed our stay here. Thank you.
Response from Property: 尊敬的客人:您好!非常感謝您選擇入住我們酒店,並與我們分享這段温暖的體驗!得知我們協助取行李的服務為您帶來了便利,全體工作人員都深感榮幸。主動為客人解決出行中的實際需求,是我們義不容辭的責任。從接到需求時的快速響應,到與火車站的協調對接,每一個環節我們都力求高效貼心,衹為讓您在旅途中少一份奔波,多一份安心。您的滿意是對我們最大的鼓勵!能陪伴您度過一段愉快的時光,是我們的幸運。無論未來何時到訪,我們都會以同樣的熱忱為您提供周到服務。祝您今後的旅程順遂無憂,期待與您再次相見!
Guest User
Deluxe 2-bed Room
Stayed in May 2025
Couple
1 review
9.5/10
Amazing
Posted on Jun 12, 2025
We stayed for 2 nights in this hotel and the services of the front desk was excellent. Especially the receptionist Ms. Xiao Li, she was so helpful in arranging transport for us.
We will not hesitate to recommend this hotel to anyone travelling to HuangLong to stay in this place.
Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and sharing this warm review! We are honored to know that the service of Ms. Li at the front desk has added convenience to your trip to Huanglong. Your affirmation is the greatest encouragement to us. We will pass this recognition to Ms. Li and the entire team, so that the concept of attentive service will always run through every detail. The beautiful scenery of Huanglong is worth exploring in detail. If you visit again in the future, we will still create a comfortable travel experience for you with sincere enthusiasm. Looking forward to meeting you again, I wish you a happy life and all the best! ——All staff of Wanxin Zhige Hotel
CooperSam
Light Luxury Queen Room
Stayed in May 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Jun 4, 2025
Very helpful staff , helped organise transportation with drivers.
It's a bit far to Jiuzhaigou national park , but very scenic journey
Response from Property: 感謝您的好評!工作人員能為您安排交通感到榮幸~雖距九寨溝稍遠,但沿途風景值得欣賞,期待您下次再來!
Guest User
Light Luxury Queen Room
Stayed in May 2025
Couple
4 review
10/10
Outstanding
Posted on Jun 3, 2025
Very near to Huanglongjiuzhai Station. Around 6minutes by car. It take around 10minutes to get Didi. I search in morning around 8am. Maybe during this time not many drivers available. If urgent, the receiptionist can help call driver. Receiptionist can speak good basic english.
Room is very comfortable.
Next to this hotel got some halal restaurants.
Response from Property: 感謝您的入住與點評!酒店距黃龍九寨站僅 6 分鐘車程,很高興您覺得便利。早高峯打車較難,前台可協助叫車,有需要隨時告知~接待員具備基礎英語溝通能力,房間舒適度也獲您認可,我們倍感榮幸!周邊清真餐廳可供選擇,期待您再次光臨!
Supakit
Light Luxury Queen Room
Stayed in Oct 2024
Traveling with friends
5 review
9.0/10
Great
Posted on Dec 19, 2024
Everything is great. The women at front desk is very helpful!! Only bad thing is that the heater is not that good so it is very cold in the room
Response from Property: Thank you for taking the time out of your busy schedule to leave a review for Xiaowan! It is a great honor for you to choose our hotel as your stopover amidst the vast sea of people. Your affirmation is the greatest driving force for our unremitting efforts, and it also makes our persistence more meaningful. We have sent someone to inspect and debug the underfloor heating, and look forward to providing you with a wonderful accommodation experience again.
SawadeeHew
Light Luxury Queen Room
Stayed in Mar 2025
Couple
1 review
8.5/10
Very Good
Posted on Apr 29, 2025
Good to stay
Response from Property: 能得到您 “很適合居住” 的評價,我們倍感榮幸!為每一位客人打造舒適安心的居住空間是我們不懈的追求,您的認可就是對我們最大的鼓勵!無論何時,這裏永遠是您旅途中温暖的 “家”,期待與您再次相遇,續寫美好入住體驗!
Anonymous User
Comfy Family Room
Stayed in Jan 2025
Family
4 review
8.5/10
Very Good
Posted on Mar 29, 2025
Good location to travel to Huanglong
Response from Property: Dear guest,We're glad you found our location great for Huanglong trips. Thanks for choosing us! We'll keep up the good work to make your next stay even better.Best regards