Hotel Cerezo Reviews

Response from Property: Thank you very much for choosing to stay with us, and for taking the time to share such a warm and detailed review.We are truly honored by your kind words regarding the comfort and convenience of our hotel, as well as the friendliness of our staff. It brings us great joy to know that you found the room spacious, clean, and well-equipped, and that you enjoyed the modern amenities and comfortable bedding.We’re also delighted that you had a pleasant dining experience at our restaurant and that our breakfast buffet helped you start your day on a positive note. The central location and relaxing pool and lounge area are features we are proud of, and we’re glad they contributed to your overall satisfaction.We sincerely apologize for the inconvenience caused by the slow Wi-Fi, and we appreciate your understanding as we worked quickly to resolve the issue.It was our pleasure to serve you, and we are truly grateful for your recommendation. We look forward to welcoming you back in the future, whether for business or leisure.

Response from Property: Welcome back, and thank you for your kind words!We’re so happy to hear that you returned and had another enjoyable stay with us. Your continued support means a lot, and we’ll keep doing our best to make every visit a great one.We look forward to welcoming you again soon!

Response from Property: Thank you very much for your kind words! We’re delighted to hear that you enjoyed the environment during your stay.We strive to create a comfortable and welcoming atmosphere for all our guests, and your feedback truly encourages us to keep improving.We look forward to welcoming you again soon!

Response from Property: Dear guest, hello. Thank you for choosing to stay at our hotel. We are also very sorry that we failed to meet your expectations. We are deeply sorry for the problem that the room does not match the picture. We will carefully check the relevant display content to ensure that the actual situation is more accurately reflected in the future. We also apologize for the inconvenience caused by the construction noise. The construction arrangement should have avoided the guests' check-in time. We will further improve management to avoid similar situations. Regarding the service attitude, we attach great importance to your feedback and will strengthen employee training to improve service quality. Your valuable opinions are very important to us and help us keep improving. I hope to have the opportunity to provide you with a better experience in the future. Thank you again for your feedback and wish you a happy life.

Response from Property: Thank you very much for choosing our hotel, and we sincerely apologize for the experience that did not live up to your expectations. We apologize for hearing about the cleanliness issues and the unavailability of a receptionist upon your arrival, as well as the circumstances that prompted you to change hotels. We assure you that your comments will be taken seriously, and we will urgently improve our cleaning and reception services to ensure the comfort of all our guests. We appreciate your time sharing this feedback and strive to provide an even better experience in the future.