Hampton by Hilton Shenzhen Guangming Reviews

The hotel staff are incredibly professional and their expertise is truly commendable. They are always proactive and welcoming, swiftly and effectively resolving any issues, ensuring guests feel safe and secure. The invoicing process is remarkably quick. All rooms come equipped with a mini-fridge, and parking is very convenient, which is a big plus!

Choosing this hotel for our family trip with parents and children was such a brilliant decision! First off, parking was incredibly convenient. The underground garage offered direct elevator access, and they even provided complimentary child safety seats. During check-in, the front desk staff noticed my elderly parents were moving a bit slowly, so they proactively assigned us a lower-floor room. They even had the air conditioning pre-adjusted to a comfortable temperature. The room itself was incredibly spacious, featuring a lovely small sofa by the window where my parents could relax and enjoy some tea. Cleanliness was exceptional; the bedding was spotless and completely wrinkle-free, and the bathroom mirror was perfectly clean, without a single water stain. They also thoughtfully provided special slippers and toothbrushes for the children. Breakfast offered soft, comforting congee and steamed eggs, which were perfect for both the seniors and the kids. When my child accidentally spilled a cup of water, a staff member immediately came to clean it up and promptly brought a fresh glass of juice. Upon check-out, they even surprised the children with small toys. My parents remarked that they felt even more comfortable here than at home. For any future family outings, this hotel will absolutely be our top choice!

The hotel boasts a beautiful environment and was spotlessly clean. The front desk staff were incredibly warm and welcoming, promptly addressing all our queries and ensuring a completely hassle-free stay. The breakfast spread was generous, offering a wide variety of fresh fruits. Our overall hotel experience was truly impressive, and we'll certainly choose to stay here again!

I booked this for a friend, and it included two breakfasts. I actually joined them for breakfast, and it was incredibly varied and plentiful! They offered everything from Cantonese steamed dim sum and Western pastries to noodle soups, all-you-can-eat. It can get quite busy during breakfast, so I'd recommend going down a bit earlier to avoid the rush. If I have friends visiting again, I'll definitely book them here. Excellent!

The room was spacious, and the facilities, while not cutting-edge (given the hotel opened in 2017), were well-maintained and looked quite new. Many amenities do feel a bit dated compared to brand-new hotels, but the overall value for money is excellent. In addition to the daily buffet breakfast, they also offer complimentary supper. For a business traveler, especially if you don't eat much, you won't even need to leave the hotel – everything is covered in one price, which I really appreciated! Moreover, the hotel service is excellent; they pretty much accommodate all your requests. The room was always kept very clean, and the mini-bar's food and drinks were always promptly replenished. Free parking is another big plus. Overall, a fantastic hotel. I'll definitely choose this hotel for all my future business trips. Highly recommended!

Absolutely awful stay!!! Would not recommend! Having stayed at numerous Hilton properties, this one was shockingly subpar. The first room had a foul smell. After negotiating, they changed our room, and I'm giving service 2 stars solely because they at least accommodated that. Facilities: The facilities are extremely outdated. The room had peeling paint on the walls, and both the vanity mirror and the overhead showerhead were missing. The air conditioning wasn't cool enough. Maintenance was exceptionally poor. The elevator entrance to the underground parking (B1 level) was dirty, messy, and even had an uneven floor. I can't fathom why it's in such disrepair with no maintenance whatsoever. Cleanliness: The trash cans at the elevator entrance were incredibly filthy. What's worse, the bottled water in the fridge had clearly been opened and partially consumed; they didn't even bother to replace it. Absolutely disgusting! Service: Beyond the initial room change, the service was generally lacking. In Shenzhen's scorching heat, they refused to provide additional bottled water, claiming only two bottles were complimentary and extras would incur a charge. This was never mentioned when I called earlier, contradicting what I was led to believe. Instead of offering a 'complimentary late-night snack,' they should really focus on letting guests have enough water!!

The front desk staff were incredibly attentive and considerate. The complimentary late-night snack, primarily light and easy on the stomach, was a wonderful gesture; the thoughtful congee, in particular, was a really nice touch for business travelers returning late from work. The surrounding area consists mostly of corporate offices, so it's not overly busy or noisy, making it a relatively quiet neighborhood. For those wishing to explore the city center, the hotel's convenient proximity to both a subway station and bus stops makes getting around extremely easy.

The hotel's location is a bit out of the way, and it's a relatively small Hampton by Hilton with a quite cramped breakfast area. However, overall cleanliness was acceptable. The biggest shortcomings were the service quality and the air conditioning facilities. Firstly, the check-in process was incredibly slow. I'm unsure if the procedures are overly complicated or if the staff training is insufficient, but it was far worse than checking in at other Hilton properties. Secondly, the room's cooling system was terrible. I arrived after 10 PM to find the room at 30 degrees Celsius; it took half an hour to cool down. Given this, after showering and before heading out, I specifically called the front desk to ensure the AC would stay on while I was gone and not be turned off. Sure enough, half an hour later, I returned to find the AC off again, the room stifling hot, forcing me to wait for it to cool down all over again. I called the front desk, and they offered to switch me to a different room. However, the key card delivered by a robot failed to open the new room. It was past 11 PM, and I was left standing outside the room with all my luggage. When a male front desk staff member finally arrived and I asked him about it, he claimed to know nothing. I was speechless. To make matters worse, the new room, 1308, was at 34 degrees Celsius, and even after 20 minutes, the AC made no difference whatsoever. Frustrated, I had to call the front desk again to send someone up. Despite their efforts, the AC still wasn't cooling, and the TV wouldn't even turn on. Finally, a different staff member came up and managed to resolve the issue. By this time, it was already 11:40 PM. I have to wonder, why are your hotel's AC system and TV settings so complicated that even your own staff struggle to handle them? Aside from the cramped space, the breakfast taste was comparable to other Hampton by Hilton hotels, so that wasn't a major concern. But the service level remained consistently frustrating. At check-out, they made another error with the bill amount. What more can I say?

The room's layout was very well-designed, featuring a movable desk paired with an ergonomic chair, which made working long hours incredibly comfortable. The internet connection was also excellent. The bedding was absolutely exceptional – the mattress had just the right balance of softness and firmness, guaranteeing a fantastic night's sleep. I woke up feeling completely refreshed and ready to tackle the next day's work. The bathroom featured a convenient dry-wet separation, with instant hot water always available. The toiletries provided were also of excellent quality. The breakfast spread was a generous blend of Chinese and Western options, with a wide variety of dishes. I particularly enjoyed the hot, freshly ground coffee and local specialties like steamed taro spare ribs, steamed chicken feet, and beef short ribs. The hotel's location is incredibly convenient, just a ten-minute walk from Metro Exit H, with excellent transport links in the vicinity. Overall, this was an absolutely fantastic stay!

We stayed at the hotel for two nights. We got a good deal via trip.com. The hotel had all the amenities that we needed. The breakfast had lots of options like western as well as Chinese food. The staff was quite friendly and the hotel rooms and overall the hotel was spotlessly clean. However it was quite far from Shenzhen centre that we weren’t aware but because we were only for two days so we did not have any problems.

I recently stayed at this hotel and was thoroughly impressed. The breakfast buffet offered a delightful variety of fresh, delicious options—from fluffy pancakes and made-to-order omelets to an array of seasonal fruits and artisanal pastries. My room was spotless, spacious, and incredibly comfortable, with modern amenities that made my stay truly relaxing. Highly recommend for anyone seeking excellent service, great food, and a cozy atmosphere!

It was an excellent warm welcome by the staffs and so supportive.. when we almost have no clue to our way back hotel they helped us by booking taxi to reach safely the neighborhood also very friendly and easy to go around the city. Highly recommend this hotel as I feel good and welcoming staff .. thank you for who all have helped us from Hampton by Hilton

no amenities nearby such as restaurants. Fortunately has a good cafe which serves good quality local food and servers are friendly, attentive, and helpful. Self laundry service is available. Hotel though states VISA and Master cards can be use in their advertisement, but on arrival, can use only AliPay or cash. International Travel card payment cannot be used. UK electrical socket is avaliable in room is a plus point though only 1 unit.

Good to stay if you are travelling in the area.! Otherwise, it’s better to stay in SZ city.