Home2 Suites by Hilton Shenzhen Nanshan Science & Technology Park

Home2 Suites by Hilton Shenzhen Nanshan Science & Technology Park Reviews

Home2 Suites by Hilton Shenzhen Nanshan Science & Technology Park

A Building B, Coolpad Building 2 Mengxi Road, High-tech Industrial Park (North District), Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
Home2 Suites by Hilton Shenzhen Nanshan Science & Technology Park
Home2 Suites by Hilton Shenzhen Nanshan Science & Technology ParkHome2 Suites by Hilton Shenzhen Nanshan Science & Technology ParkHome2 Suites by Hilton Shenzhen Nanshan Science & Technology Park
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Home2 Suites by Hilton Shenzhen Nanshan Science & Technology Park Guest Reviews

4.7/5
Outstanding
2681 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2681)
Positive reviews(2630)
Reviews with photos/video(400)
Friendly front desk staff(360)
Classy environment(194)
Delicious breakfast(192)
Perfect for business trips(153)
Many amenities(104)
Convenient parking(74)
Tasty coffee(35)
Awesome gym(10)
Negative reviews(51)
Guest User
Superior Queen Room
Stayed in Jan 2025
Business travelers
5 review
4.0/5
Very Good
Posted on Feb 23, 2025
I think this hotel is quite okay! Acceptable breakfast acceptable room acceptable amenities except the fact that they are a bit crowded (with all the constructions around)
Response from Property: Dear guests: Thank you for choosing to stay in our hotel and sharing your stay experience! Your recognition is the biggest driving force for our progress. We have shared the affirmation of breakfast, rooms and facilities with the team as soon as possible, which will become our continuous driving force to maintain service quality. We apologize for the surrounding environment issues. At present, the hotel is actively cooperating with the municipal planning project. The construction party has promised to stop work at night and early morning. The front desk also has free noise-proofing earplugs for guests in need. In order to make up for the inconvenience caused by the environment, thank you again for your tolerance and suggestions. We sincerely invite you to come again after the project is completed to experience the brand-new city landscape. I wish you a happy life!
Wing Yan Crystal
Deluxe Twin Room
Stayed in Feb 2024
Family
1 review
1.5/5
Posted on Apr 3, 2024
Worst experience with Trip.com and Hilton. Trip.com search results clearly stated this hotel have kids toothbrush and slippers, we also reminded front desk we need 2 of each when check in. Over an hour after checked in they brought one pair of teenagers size slippers and 2 adults size toothbrush. Called the front desk again but no one brought anything over until evening of day 2. Even worst what they brought over ONE pair of old, used kids slipper full of 毛頭! That is totally disgusting and unacceptable they expect kids to wear second hand slippers?? Also after we came back to hotel on day 2 evening the dishes were not washed in the sink and I can still see water stains etc on both bathroom and mini kitchen countertops. A thumbs down for the housekeeping team 👎 DO NOT state you have those kids items when you actually do not! We end up buying our own!
Response from Property: Dear guests, thank you for staying at Homewood Suites by Hilton Science and Technology Park. I'm very sorry to bring you an unpleasant experience during your stay. The hotel attaches great importance to your feedback and contacted the relevant departments for training and rectification as soon as possible to increase the cleaning of guest rooms. At the same time, the hotel will guide our service team to make changes immediately, strictly follow high standards for the quality of employees' customer service, and strengthen the training of employees' service skills and awareness. We sincerely look forward to your visit and witness the improvement we have made to this.
Terrence.K
Spirit Twin Room
Stayed in Feb 2024
Family
2 review
4.0/5
Very Good
Posted on Apr 1, 2024
all the facilities and services are very good, except the location, no main entrance so that hard to fix the location when you call for cars
Response from Property: Dear guest, thank you for staying at the Hilton Huiting Hotel in Shenzhen Science and Technology Park! We were not able to receive your five point review, and Xiaohui expressed her sadness. We have been committed to providing a comfortable living environment and meticulous and thoughtful service for every guest. The hotel seats, business hotels, parking, fitness, and laundry facilities are all designed in a comprehensive manner!, I hope to have the opportunity to offer you better service in the near future. Wishing you a happy life- Hilton Huiting Hotel
Lo Long Pak Rambo
Superior Queen Room
Stayed in Nov 2024
Travel with friends
86 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Very nice hotel, quite convenient and will come back again next time!
Response from Property: Dear guest: Hello! Thank you very much for your positive feedback and recognition! We have always been committed to providing personalized services that exceed value for money for every guest who checks in. From the moment you check in, we strive to provide every guest with a value-added experience in every service detail, ensuring that every guest feels satisfied and pleasantly surprised. Perfect personalized service, creating value through service, this is our eternal goal and will continue to be pursued. We will continue to work hard to provide you and more customers with higher quality and more thoughtful services. Hope to bring you a wonderful experience during your trip to Shenzhen, and sincerely look forward to your next visit--- Passionate Huiting
Guest User
Superior Queen Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 15, 2024
Very clean and comfortable. The lobby staff 小王 is also very helpful and friendly.
Response from Property: 尊敬的賓客,感謝您的光臨和滿分點評,酒店以靈動且多功能的設施和居家用品,使旅行者能夠在旅途中保持原本的生活方式,温暖如春的服務體驗。Home2“家外之家”的感受使我們始終相信好的口碑一定是從客人滿意度來向外推薦的,我們會細緻的做好每一個服務環節,不辜負您對酒店寄予的厚望,我們願意盡最大的努力,讓您的旅途變得輕鬆愉快順心,期待您的再次光臨,感受我們不一樣的風采。祝您一切順利
Guest User
Spirit Twin Room
Stayed in May 2024
Family
1 review
3.7/5
Posted on Jun 24, 2024
The hotel is under renovation but they have offered compensation for a fruit plate, I think overall the hotel is nice as a business hotel but not really for family.
Response from Property: Dear guests, thank you for your stay, we have been paying attention to the feelings of guests during their stay, and at the same time actively improve their professional level and service standards, and strive to make guests feel the warmth of home, Xiaoxi is sorry not to get your five-star review, we are also sorry that in some aspects are still not perfect. We will improve where we are lacking and keep improving. We are willing to grow in your attention and look forward to serving you again during your next stay.
Guest User
Superior Twin Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 9, 2024
The service at this hotel was excellent. The staff were incredibly friendly and helpful. The overall environment was clean, comfortable, and welcoming. Definitely will come again. Worth the price
Response from Property: 尊貴的賓客您好! 非常感謝您選擇下榻我們酒店,同時也真誠感謝您對我們的喜愛和認可,酒店提供24小時免費健身房及自助洗衣房,隨時可以健身洗衣,就像在家一般自由自在。分開後的旅程別少了健身,別忘了我們,我們期待能與您的再次相遇!
Wai To Vincent
Spirit King Room
Stayed in Jul 2024
Family
2 review
4.7/5
Amazing
Posted on Aug 27, 2024
Very good hotel indeed. Good mattress,room is clean, service is decent.
Response from Property: Thank you very much for staying at the Hilton Huiting Hotel in the Science Park. It seems that you are also very tasteful. Thank you for your affirmation and recognition. Huiting is not fully praised by you. Huiting is full of regret, but it is also an encouragement. The hotel is located in Block B, Coolpad Building, North District, Nanshan Science Park, Shenzhen. It is half an hour's drive from Shenzhen Bay Port, Shenzhen North Railway Station, Bao'an Airport and other transportation hubs in New York. The location is superior, and business travel is very convenient. The smart dining area provides free breakfast, from various kinds of refined Congee to a variety of delicacies covering both Chinese and Western food! We sincerely look forward to your return home!
PUI MAN
Spirit King Room
Stayed in Feb 2024
Family
5 review
4.5/5
Great
Posted on Jun 24, 2024
Hotel is new and stylized. Staff was kind and provided well services. Free coffee and drink are served at the lobby.
Response from Property: 尊敬的貴賓,感謝您的入住,我們一直關注客人在入住期間的感受,同時積極提高自身專業水平和服務標準,力求讓客人能感受到回家一般的温馨,小希很難過未能得到您的五星點評,我們也很抱歉在某些方面做的仍不完美,酒店大門朝向酷派二期正在努力建設中,如開車抵店暫時到酷派大廈B座負二樓,後乘坐電梯直達一樓酒店大堂,我們會改進我們的不足之處,不斷進步。我們願在您的關注中成長,期待您下次入住再次為您服務。
e09297520
Superior Queen Room
Stayed in Jan 2024
Family
6 review
3.5/5
Posted on Mar 31, 2024
Location is not convenient and it’s near business area and construction site. But overall it’s new and stylish and best value for money.
Response from Property: Dear guest, thank you for staying at the Hilton Huiting Hotel in Shenzhen Science and Technology Park! Xiaohui is very sorry that the construction of subways in the surrounding area has caused a poor living experience due to the environmental location! We have always been committed to providing every guest with a comfortable living environment and meticulous and thoughtful service. The hotel seats, business hotels, parking, fitness, laundry, and other basic facilities are fully designed!, I hope to have the opportunity to offer you better service in the near future. Wishing you a happy life- Hilton Huiting Hotel
Guest User
Family-friendly Twin Room
Stayed in Mar 2024
Business travelers
2 review
3.7/5
Posted on Apr 24, 2024
Ok Good Thanks again for the service, it is good to stay in the hotel
Response from Property: 感謝您入住並對小希各方面的高度認可,小希很難過未能得到你的五星點評,我們的管理團隊一直給員工灌輸為酒店服務, 讓客人切切實實的有回家的感覺, 我們將不斷總結經驗, 一直努力下去, 期待您再次回家!———認認真真的小希
MGT
Superior Queen Room
Stayed in Jul 2024
Travel with friends
27 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Sherry is very friendly ,very good hotel.
Response from Property: Dear guests Hello! Thank you for your support and trust, the hotel has been adhering to the concept of home-like service for each guest to provide thoughtful and warm service. During your stay, if you have any requirements, please inform the staff, we will do our best to help you! Welcome to stay at Hilton Huiting Hotel in Shenzhen Science and Technology Park next time!
Ting
Family-friendly Twin Room
Stayed in Nov 2023
Family
10 review
4.0/5
Very Good
Posted on Dec 10, 2023
Shower was not functioning too well; loud noise when in used and a little hard to turn to on/off it. Overall, fine but location may not be too ideal for leisure
Response from Property: Dear guest, thank you for your positive feedback. We have been working hard to create a comfortable and warm living environment for every guest. Your satisfaction is not only a recognition of our work, but also a driving force for our continuous progress. The hotel is equipped with a self-service laundry room, dryer, self-service ironing machine, WiFi, QR code scanning power bank, delivery robot, and so on. Isn't it very thoughtful? Hehe~Huiting also feels the same way. Looking forward to your next visit!
siu Chun
Family-friendly Queen Room
Stayed in Oct 2023
Family
9 review
4.2/5
Very Good
Posted on Dec 1, 2023
The breakfast not many choices but still ok . Location wise need to take taxi most of the time
Response from Property: Dear guest, thank you for staying at the Hilton Huiting Hotel in Shenzhen Science and Technology Park. Unfortunately, we did not receive your 5% positive feedback this time!, We have always been committed to providing a comfortable living environment and meticulous and thoughtful service for every guest. Seeing the satisfied smile of our guests is our greatest reward after hard work and hard work. We will continue to work hard and continuously improve. The hotel has followed up on the breakfast issue you mentioned and hopes to have the opportunity to provide you with better service in the near future. Wishing you a happy life
Guest User
Superior Queen Room
Stayed in Mar 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Apr 8, 2024
The breakfast better than expected and reasonably priced
Response from Property: 尊敬的貴賓,感謝您的入住,我們一直關注客人在入住期間的感受,同時積極提高自身專業水平和服務標準,力求讓客人能感受到回家一般的温馨,小希很難過未能得到你的五星點評,我們也很抱歉在某些方面做的仍不完美。我們會改進我們的不足之處,不斷進步。我們願在您的關注中成長,期待您下次入住再次為您服務。