Feronia Hotel

Feronia Hotel Reviews

Feronia Hotel

No. 89 Taiping Road, Dong'an District, Mudanjiang, Heilongjiang, ChinaView Hotel Details
Feronia Hotel
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Feronia Hotel Guest Reviews

4.7/5
Outstanding
410 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(410)
Positive reviews(393)
Reviews with photos/video(62)
Easy to get around(29)
Classy environment(25)
Friendly front desk staff(19)
Large rooms(16)
Convenient parking(16)
Close to train station(16)
Convenient for shopping(16)
Would stay again(4)
Negative reviews(16)
Nice kangshiwei
Trendy Themed Room
Stayed in Jan 2024
Solo travelers
22 review
5.0/5
Outstanding
Posted on Jan 18, 2024
The room is very good and clean. The staff is very nice. If I visited Mudanjiang, I will choose this hotel again.
Response from Property: Dear guests: Hello!Thank you very much for your recognition and affirmation. Your satisfaction is the purpose of hotel services. Thank you for your appreciation of hotel hygiene and services. Clean and comfortable rooms can bring you comfort and let you sleep soundly and reassuringly; friendly service It is our sincere communication with you; the perfect experience brings you a good mood every day; thank you again for your trust and support, and look forward to your visit again
Anonymous User
Business Family Room
Stayed in Feb 2024
Family
1 review
2.7/5
Posted on Feb 29, 2024
Hygiene is bad and definitely have a lot of room for improvement. Quite dim in the wet bathroom. Our room is a family room but it only have one warmer in room.
Response from Property: 親愛的賓客您好!首先非常感謝您選擇花美時。對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將您的意見告知相關部門以提升服務質量。祝您一切順利,期待再次光臨!
Guest User
Trendy Themed Room
Stayed in Oct 2024
Business travelers
2 review
1.7/5
Posted on Oct 19, 2024
A very bad stay experience. I have stayed at his house many times before. I asked for the Internet celebrity double bed theme room yesterday afternoon. I was very tired after catching the car. I checked in and went upstairs to see that the room was completely wrong. It had a big bed, but the space layout was completely wrong. Go to the first floor and ask for a change. There was a lady who might be the foreman. He also said that my attitude was not as ridiculous as his fight. I just said that the room was not right. Please adjust it for me. He kept talking for a long time. Even though there were pictures of the room I booked on Ctrip, why did he give me the wrong room and make me take it? I returned to the first floor with my heavy luggage and explained the situation to them. She was very convincing, but she moved me to a room. I saw the one next to the cleaning room at the stairs. I was speechless. It was really bad. I will never go to his house again.
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Guest User
Trendy Themed Room
Stayed in Dec 2023
Couples
2 review
3.0/5
Posted on Dec 9, 2023
Anyway, for someone like me who is used to staying in four- and five-star hotels, that one is really not good. I can barely manage it for one night. Anyway, you can make up your own mind. If you don’t have the money, choose a hotel with four stars or higher.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your recognition and affirmation. Your satisfaction is the purpose of hotel services. Thank you for your appreciation of hotel hygiene and services. Clean and comfortable rooms can bring you comfort and let you sleep soundly and reassuringly; friendly service It is our sincere communication with you; the perfect experience brings you a good mood every day; thank you again for your trust and support, and look forward to your visit again!
Guest User
Trendy Themed Room
Stayed in Dec 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 4, 2023
Very good! The lady at the front desk is very nice! A very good experience! The free parking lot is great!
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Response from Property: The most heart-warming thing is a good review from me. Your recognition makes the hotel flourish. Every affirmation from you is an encouragement and a grateful heart. Thank you for having you!
Jiaowoajiela🍖
Deluxe Double Room
Stayed in Nov 2023
Business travelers
27 review
5.0/5
Outstanding
Posted on Dec 7, 2023
I really like staying in this hotel. The transportation is convenient and the environment is good. It's a good choice.
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Response from Property: Thank you for taking the time to share your stay experience with us. Huamei Hotel (Mudanjiang Railway Station Branch) is committed to providing guests with excellent stay experience and satisfactory service. We sincerely look forward to your stay again, and we will continue to bring you the most perfect guest experience. Looking forward to your next visit! I wish you a pleasant journey.
Anonymous User
Deluxe Room (2 beds)
Stayed in Nov 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Nov 3, 2023
The location is very good, very convenient, and the waiters are very friendly. The distance is only a few hundred meters, and it's right on a busy street. It’s also convenient to call a taxi.
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Response from Property: A brief praise can tell you what a generous person the guest officer is. He is in a blooming mood at the moment. There is always a love that people can never forget. There is always a fate that explains the encounters in life. Thank you for choosing Huamei Hotel, and we look forward to your next visit!
Anonymous User
Deluxe Room (2 beds)
Stayed in Apr 2024
Business travelers
3 review
1.2/5
Posted on Apr 14, 2024
Hotel charges will be deducted at high prices without asking. To avoid pitfalls, ask in advance.
Original TextTranslated by Google
Response from Property: Hello dear guests! First of all, thank you very much for choosing Huamei. We are deeply sorry for your experience during your stay at the hotel. All goods and fees in the hotel are clearly priced. Your valuable opinions are very important to us. We will inform the relevant departments of your opinions to improve service quality. I wish you all the best and look forward to visiting again!
Anonymous User
Trendy Themed Room
Stayed in Nov 2023
Business travelers
10 review
3.7/5
Posted on Nov 21, 2023
Check-in was quick, the interior was very clean, the location was good, and the transportation was convenient. However, the air conditioner in the Internet celebrity-themed room was broken. It was very hot and stuffy in the room. It is recommended that you choose a room with a window.
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Response from Property: Thank you for taking the time to share your stay experience with us. The hotel's air conditioner can only heat, not cool, in winter. We apologize for the inconvenience caused to you. Huameishi Hotel (Mudanjiang Railway Station Branch) is committed to providing guests with an excellent stay experience and satisfactory service. We sincerely look forward to welcoming you. If you stay here again, we will continue to provide you with the most perfect guest experience. Looking forward to your next visit! I wish you a pleasant journey.
Guest User
Trendy Themed Room
Stayed in Apr 2023
Business travelers
2 review
1.0/5
Posted on Apr 24, 2023
This is the worst hotel experience I have ever had. I checked in around 11pm and there was no water as soon as I walked in, not even Wi-Fi! I called the front desk, and someone answered the TV, but it was like no one. When I asked for water, they said the waiters were off work, so I went to get it myself. I asked for Internet, but they said the Internet was not good these days. Sorry! Then take a bath and go to bed! Well, the shampoo and shower gel only come in a small packet, which is probably only good for washing your face, and the smell is particularly unpleasant, but this is the only free thing! The remaining mineral water, disposable slippers, and toilet mats all cost money! That is to say, when you choose Huamei, you must bring toilet paper. You can use it without a toilet pad but with a toilet paper pad! You must bring shampoo and shower gel, otherwise you and your friends won’t even be able to take a shower after having sex. I had no choice but to use my friend’s facial cleanser to take a shower! What did you say you forced your customers to do? I was thinking that the people who live in Huamei look well dressed, don't they even take a shower or do they all bring their own things? So many hotel options now! No one with any sense would stay in this hotel!
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. We always pay attention to how our guests feel during their stay, and we are sorry that we are still not perfect in some aspects. Thank you for taking your precious time to let us know our shortcomings so we can improve. Looking forward to serving you again next time you stay
Haimian🧽baobao🌼paidaxing
Business Triple Room
Stayed in Apr 2023
Travel with friends
2 review
1.0/5
Posted on May 1, 2023
This is the first time in so many years that I have stayed in such a bad hotel. I can understand that the room rate is expensive, but the hardware facilities should be better. Not to mention that the room is ridiculously small, and there is a smell that is very unpleasant, and the bathroom is even worse. It's so small that I can't even squat down when I go to the toilet. What the hell? The towels and bath towels are all black. Fortunately, I brought my own face towel and bath towel. Then I talked about the parking issue. Parking is free at the hotel. Ten We were asked to check out before 2 o'clock. We checked out at around 11:10. Then I told the front desk that I was going to buy something and would be back in half an hour at most. Then I said that parking would be charged after check-out. What kind of hotel are you talking about? , will not be flexible at all, bad review!
Original TextTranslated by Google
Response from Property: Thank you for your review. We regret that we were not satisfied with your review. We will work hard to make it right. If you have any questions during your stay, you can contact the front desk and we will be happy to help you at any time. The hotel parking lot is not self-operated by the partner. Parking during the May Day period will be difficult. There are still many hotel cars that have not parked in the parking lot. The parking lot is real-time parking. We guarantee free parking during the guests' stay. I wish you a happy life! ~
1yinanzhaobaima1
Guestroom (Double bed) (Special promotion, no window)
Stayed in Apr 2023
Solo travelers
3 review
1.0/5
Posted on Apr 25, 2023
It's very, very bad. I feel like I'm about to go bankrupt. The bath towels are also smelly and disgusting. The charges for paper towels are ridiculous, several lights were broken, and the air conditioner couldn't heat the room. lightning protection
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. We always pay attention to how our guests feel during their stay, and we are sorry that we are still not perfect in some aspects. Thank you for taking your precious time to let us know our shortcomings so we can improve. Looking forward to serving you again next time you stay
Guest User
Cozy Triple Room
Stayed in Feb 2024
Business travelers
2 review
2.2/5
Posted on Feb 19, 2024
The hotel is old, old and cold
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing to stay at Huamei Hotel and sharing your stay experience. Thank you for your valuable opinions. The hotel opened in 2018 and will be simply renovated in 2022. It is deeply loved by new and old users. The hotel uses urban central heating and is equipped with independent air conditioning for use. We will convey your opinions to the relevant authorities in a timely manner. Department, it is the responsibility of all staff to provide warm and thoughtful service to every guest. We look forward to your visit again!
Guest User
Guestroom (Double bed) (Special promotion, no window)
Stayed in Apr 2023
Other
5 review
1.0/5
Posted on Apr 8, 2023
Hotels charge fees everywhere. Slippers cost five yuan, and toilet paper costs four yuan? Not even a free bottle of mineral water! The disposable toilet paper hanging in the toilet was not clearly marked and was collected for 3 yuan. . . What are the linen cleaning fees? You also need to pay a deposit of 200 to check in. . .
Original TextTranslated by Google
Response from Property: We apologize for the unpleasantness during your stay. All items in the room that require additional charges are clearly marked with prices. The linen cleaning fee you mentioned is the cost of sending the linen to the washing factory for special treatment after dyeing. Ctrip only does not charge for drop-in orders. Deposit, there will be a prompt to collect the deposit on the booking interface.
Anonymous User
Deluxe Room (2 beds)
Stayed in Oct 2022
Other
1 review
1.0/5
Posted on Nov 2, 2022
During the epidemic, we were stranded in Mudanjiang when we were studying for teaching qualifications. We initially booked NT$97 a night. As the epidemic changed, it gradually became more expensive. In the end, NT$131 a night was really expensive and we students couldn’t afford it. It’s really the epidemic. Even the heartless are heartless
Original TextTranslated by Google
Response from Property: We are deeply sorry for the unpleasantness during your stay. We have tried our best to provide you with high-quality services and a comfortable stay environment. Regarding the price issues raised, you can check the first-day stay discount and points deduction. If all the discounts are used up, the price will be reduced. There is a difference. The deluxe room type booked when checking in will also be upgraded to the business room type for free.