DoubleTree by Hilton Shenzhen Airport

DoubleTree by Hilton Shenzhen Airport Reviews

DoubleTree by Hilton Shenzhen Airport

66 Hangcheng Avenue, Bao'an District, Shenzhen, Guangdong, ChinaView Hotel Details
DoubleTree by Hilton Shenzhen Airport
DoubleTree by Hilton Shenzhen AirportDoubleTree by Hilton Shenzhen AirportDoubleTree by Hilton Shenzhen Airport
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DoubleTree by Hilton Shenzhen Airport Guest Reviews

4.7/5
Outstanding
1809 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1809)
Positive reviews(1755)
Reviews with photos/video(314)
Close to airport(191)
Friendly front desk staff(141)
Offers pick-up/drop-offs(108)
Delicious breakfast(107)
Perfect for business trips(94)
Great swimming pool(37)
Garden view(18)
Delicious buffet(10)
Negative reviews(54)
Anonymous User
KING GUEST ROOM
Stayed in Dec 2024
Travel with friends
7 review
4.2/5
Very Good
Posted on Jan 9, 2025
Nice environment and the room was clean and comfortable. The location very near airport, beside the hotel is a mall got a lot of restaurants there. But it quite far to longhua and futian area. Hotel breakfast is complete, served with chinese and western choices. Hotel provided one time transfer to airport.
Response from Property: Thank you for choosing to stay at Doubletree by Hilton Shenzhen Airport and for your favorable comments on the hotel service. We are glad that you enjoy our warm, comfortable, friendly and sincere service. All of us at Hilton are passionate about providing excellent service. Hope you can continue to support, we will continue to work hard to bring you a better service experience, your support is the driving force for our progress, hope to meet you again soon, I wish you a smooth journey, happy life
Anonymous User
KING GUEST ROOM
Stayed in Nov 2024
Couples
17 review
4.0/5
Very Good
Posted on Jan 6, 2025
Location quite far from the city and airport , need take some time to reach both places , and nothing much surrounding hotel just some local food but hotel was clean enough
Response from Property: Thank you for choosing to stay at Doubletree by Hilton Shenzhen Airport and for your favorable comments on the hotel service. We are glad that you enjoy our warm, comfortable, friendly and sincere service. All of us at Hilton are passionate about providing excellent service. Hope you can continue to support, we will continue to work hard to bring you a better service experience, your support is the driving force for our progress, hope to meet you again soon, I wish you a smooth journey, happy life
Tazmanic
TWIN GUEST ROOM
Stayed in Nov 2024
Family
4 review
4.7/5
Amazing
Posted on Dec 28, 2024
Stayed here in December. Nice and clean rooms with decent views and reasonable price. The staff we encountered weee great and friendly. The hotel's surroundings were pleasant, with a nearby shopping mall that included a supermarket, several social restaurants, and a cinema.. The overall experience were excellent. And the welcoming cookies were the best cookies!
Response from Property: Thank you for choosing to stay at Doubletree by Hilton Shenzhen Airport and for your favorable comments on the hotel service. We are glad that you enjoy our warm, comfortable, friendly and sincere service. All of us at Hilton are passionate about providing excellent service. Hope you can continue to support, we will continue to work hard to bring you a better service experience, your support is the driving force for our progress, hope to meet you again soon, I wish you a smooth journey, happy life
keke0115
TWIN GUEST ROOM
Stayed in Aug 2024
Family
3 review
4.2/5
Very Good
Posted on Sep 27, 2024
sink was broken on arrival but was fixed promptly, could only sleep at 5+AM as it took awhile to fix. one time use slippers wasn’t changed 1 was new and 1 was used. hotel could have checked the room properly before checking us in as we check in late at 3am at night. they had enough time to do that. otherwise hotel was good, aircon was cold, room was quiet and clean, good ambiance if you’re looking to rest after landing/before your flight. hotel provides one time transfer for free, just need to call the front desk after taking ur baggage and they will arrange for didi to pick you up.
Response from Property: Thank you for choosing to stay at Doubletree by Hilton Shenzhen Airport and for your favorable comments on the hotel service. We are glad that you enjoy our warm, comfortable, friendly and sincere service. All of us at Hilton are passionate about providing excellent service. Hope you can continue to support, we will continue to work hard to bring you a better service experience, your support is the driving force for our progress, hope to meet you again soon, I wish you a smooth journey, happy life
Guest User
TWIN GUEST ROOM
Stayed in Jan 2025
Travel with friends
1 review
4.7/5
Amazing
Posted on Mar 4, 2025
Hotel massage pool was very comfortable and unbelievable. I will come back to enjoy again.
Response from Property: 酒店24小時健身房的運動器械都是Technogym（泰諾健），配以獨立高清顯示屏~同時更衣室裏還配備獨立汗蒸室，恆温游泳池配以按摩池，衹為給您優質的健身感受~小逸的機場禮遇兩件套——VIP快速安檢通道禮遇及免費機場接駁服務希望能給您帶來出行的便利~感謝您選擇入住【深圳機場希爾頓逸林酒店】並且對於酒店住宿服務給予了良好的評價，也很高興您喜歡我們温馨舒適、友好誠摯的服務，我們所有希爾頓的員工都對提供卓越的服務充滿了熱忱。 希望您能繼續支持，我們會繼續努力為您帶來更優質的服務體驗，您的支持是我們進步的動力，希望不久之後能與您再次相遇，祝您旅途順利，生活愉快
Guest User
KING EXECUTIVE ROOM
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 11, 2024
The service was excellent - I was very impressed with the hotel and the facilities, but best of all was the service by the staff who made me and my entire family feel welcomed and because of that, we had a wonderful time. Thank you so much and keep up the great work!
Response from Property: Thank you for choosing to stay at Doubletree by Hilton Shenzhen Airport and for your favorable comments on the hotel service. We are glad that you enjoy our warm, comfortable, friendly and sincere service. All of us at Hilton are passionate about providing excellent service. Hope you can continue to support, we will continue to work hard to bring you a better service experience, your support is the driving force for our progress, hope to meet you again soon, I wish you a smooth journey, happy life
Anonymous User
KING GUEST ROOM GARDEN VW
Stayed in Sep 2024
Business travelers
67 review
5.0/5
Outstanding
Posted on Nov 2, 2024
Comfortable and new hotel which provides good accommodation and tasty breakfasts to business travelers.
Response from Property: Thank you for choosing to stay at Doubletree by Hilton Shenzhen Airport and for your favorable comments on the hotel service. We are glad that you enjoy our warm, comfortable, friendly and sincere service. All of us at Hilton are passionate about providing excellent service. Hope you can continue to support, we will continue to work hard to bring you a better service experience, your support is the driving force for our progress, hope to meet you again soon, I wish you a smooth journey, happy life
Eric 5892
TWIN GUEST ROOM
Stayed in Dec 2023
Family
1 review
4.5/5
Great
Posted on Jan 31, 2024
Nice hotel, it seems have a new renovation within 2023, the room is clean & tidy, swimming pool is very good, with message pool. The front desk service was excellence but the staff still need to improve the knowledge at the carpark.
Response from Property: Thanks for your highly recommended and we are looking forward to seeing you again~Your comments have been received and we would try our best to improve! All of us at Hilton are passionate about providing exceptional service. We hope that you can visit our hotel in the short future, your support is the driving force for our progress. We hope we can meet you in DoubleTree by Hilton ShenZhen Airport soon~
Guest User
KING GUEST ROOM
Stayed in Sep 2024
Business travelers
78 review
5.0/5
Outstanding
Posted on Oct 24, 2024
location is very good and service is perfect. I will choose again!
Response from Property: Thank you for choosing to stay at Doubletree by Hilton Shenzhen Airport and for your favorable comments on the hotel service. We are glad that you enjoy our warm, comfortable, friendly and sincere service. All of us at Hilton are passionate about providing excellent service. Hope you can continue to support, we will continue to work hard to bring you a better service experience, your support is the driving force for our progress, hope to meet you again soon, I wish you a smooth journey, happy life
Ice Tea
TWIN GUEST ROOM
Stayed in May 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Jun 16, 2024
Excellent facility and price deal, Definitely recommend to friends and clients for this hotel
Response from Property: Thank you for choosing to stay at Doubletree by Hilton Shenzhen Airport and for your favorable comments on the hotel service. We are glad that you enjoy our warm, comfortable, friendly and sincere service. All of us at Hilton are passionate about providing excellent service. Hope you can continue to support, we will continue to work hard to bring you a better service experience, your support is the driving force for our progress, hope to meet you again soon, I wish you a smooth journey, happy life
Cncnnnw
KING GUEST ROOM
Stayed in Mar 2024
Couples
21 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Excellent stay. Amazing room and fantastic servide. Staff is helpful and will definitely come back if coming to shenzhen. The bed is comfy and the bath tub is splendid! Free water as much as we wanted and cookies on arrival day can be requested daily. So nice and very refreshing! 💛💛💛💛
Response from Property: Thanks for your highly recommended and we are looking forward to seeing you again~All of us at Hilton are passionate about providing exceptional service. We hope that you can visit our hotel in the short future, your support is the driving force for our progress. We hope we can meet you in DoubleTree by Hilton ShenZhen Airport soon~
Anonymous User
KING GUEST ROOM
Stayed in Feb 2024
Business travelers
3 review
3.2/5
Posted on Mar 29, 2024
5 star hotel 3 star services. Stayed for 1 night was very disappinted. From check in, concierge simply ignore you despite seeing you with multiple bags and luggages, long waiting time in checkin, line unable to get thru to housekeeping. Seems impossible for Hilton standard.
Response from Property: We regret that we could not provide you with a satisfactory experience during your stay. Your satisfaction is very important to us, and we would appreciate your feedback on service issues. I have forwarded your comments to our team members to ensure that they actively address this issue. We will also look for ways to better deploy our staff to ensure that all our guests have the welcoming, comfortable and caring experience they expect. Thank you again for your feedback and look forward to seeing you again. We also hope that you can choose to stay at [DoubleTree by Hilton Shenzhen Airport] again, to bring you a really high quality service. We strive to proactively provide the highest level of service to each and every guest, ensuring that our guest experience is always maintained to the high standards we expect. An outstanding guest experience is the cornerstone of our brand, and your feedback will help us continue to improve.
Guest User
KING GUEST ROOM
Stayed in Dec 2023
Business travelers
20 review
4.7/5
Amazing
Posted on Mar 10, 2024
Great service of staff, the food was ok can improve with more options of food
Response from Property: Thanks for your highly recommended and feedback, we are looking forward to seeing you again~All of us at Hilton are passionate about providing exceptional service. We hope that you can visit our hotel in the short future, your support is the driving force for our progress. We hope we can meet you in DoubleTree by Hilton ShenZhen Airport soon~
Guest User
KING GUEST ROOM
Stayed in May 2024
Couples
10 review
4.7/5
Amazing
Posted on Jul 6, 2024
Quite clean. Cool AC. Weak wifi though.
Response from Property: Thank you for choosing to stay at Doubletree by Hilton Shenzhen Airport and for your favorable comments on the hotel service. We are glad that you enjoy our warm, comfortable, friendly and sincere service. All of us at Hilton are passionate about providing excellent service. Hope you can continue to support, we will continue to work hard to bring you a better service experience, your support is the driving force for our progress, hope to meet you again soon, I wish you a smooth journey, happy life
RPC
KING GUEST ROOM
Stayed in Dec 2023
Business travelers
4 review
4.0/5
Very Good
Posted on Feb 5, 2024
Accommodations were nice, staff was attentive.
Response from Property: Thanks for your highly recommended and we are looking forward to seeing you again~All of us at Hilton are passionate about providing exceptional service. We hope that you can visit our hotel in the short future, your support is the driving force for our progress. We hope we can meet you in DoubleTree by Hilton ShenZhen Airport soon~