Lavande Hotel (Guangzhou Panyu wildlife world store) Reviews

Response from Property: Dear guest: Hello! Thank you very much for choosing our hotel and leaving valuable feedback. It is a pity that the actual situation of the hotel is different from the photos, which has brought you a psychological gap. The dirty and old problems in the lobby toilets have greatly reduced your experience. We sincerely apologize to you. We are well aware that toilet hygiene is an important part of hotel services. At present, we have arranged special personnel to carry out comprehensive and deep cleaning and maintenance of the lobby toilets. In the future, we will also strengthen the frequency of daily inspections to ensure that they are always kept clean. For the problem that the appearance of the hotel does not match the photos, we will review the promotional materials and update them in a timely manner to ensure that the display content truly reflects the actual appearance of the hotel. I am very glad that the hotel's superior location near shopping malls and restaurants has been recognized by you, which really brings many conveniences to the lives of guests. We will work hard to improve the shortcomings, while maintaining the location advantage, improve the hardware facilities and service level, and look forward to providing you with a better and more in line with your expectations of the stay experience next time, so that you have a satisfactory stay experience. Thank you again for your frankness and look forward to your visit again!

Response from Property: Dear guest, thank you very much for your recognition of our hotel reception service. We apologize for any noise problems you may have experienced during your stay. We will consult with the bar as soon as possible to put in place better soundproofing measures to ensure a quieter stay for future guests. At the same time, we will also check the tightness of the room Windows and carry out necessary repairs and improvements. Thank you again for your feedback and understanding, and we look forward to your next visit to give us a chance to provide you with a better experience.

Response from Property: Dear guest,Thank you very much for taking the precious time to write such a thoughtful review for us! We are sincerely delighted to know that the location of our hotel has brought convenience to your trip and that you are satisfied with the check-in and check-out processes. Regarding the issue of some facilities you mentioned, we have taken note of it and will arrange for improvement and perfection as soon as possible, striving to provide a better accommodation experience for every guest in the future. We are very glad that the Chinese breakfast suits your taste. We also look forward to becoming your top choice of accommodation again when you visit the safari park or travel around the area next time, creating a more perfect accommodation memory for you!

Response from Property: 感謝您的好評，得到您的認可是我們最大的榮幸，同時也給我們巨大的動力，讓我們在今後的服務中不斷提升、不斷創新，期待您的再次光臨，我們將竭誠為您服務！

Response from Property: Thank you for your stayand comments, very sorryto bring unpleasantexperience to your stayXiaofeng will be careful tocorrect the shortcomingsand deficiencies, hopethat you can chooseXiaofeng home againexperience the change ofXiaofeng, looking forwardto your visit again.

Response from Property: First of all, thank you for giving Xiaofeng a comment during your busy schedule. Seeing that your parents gave Xiaofeng a bad review, Xiaofeng felt extremely uncomfortable. Regarding the health problems feedback from your parents, Xiaofeng will also strengthen rounds and do a good job in rectification. Regarding the noise problem, Xiaofeng has provided sound-proof earplugs at the front desk here. You can call the front desk to inform about the noise problem. Xiaofeng will immediately feedback to the bar to turn down the volume. I'm sorry to make my parents have an unpleasant check-in experience, and I hope that you can give Xiaofeng a chance to rectify it. I wish you a happy life.

Response from Property: 我們在季節裏默默地走着，城市與城市讓一條條航線連得很近，朋友像棋子一樣散落在各地，所以收到這些字裡行間的讚美，是意料之中也是意料之外的驚喜，好像晨間的甘露，讓人心曠神怡，充滿了前行的力量，為親愛的送去一份炙熱的真誠，感謝您，期待與您同行。

Response from Property: Dear guest, thank you so much for your thoughtful review! We are so happy to know that our room is spacious and comfortable, and the bedding is dry and fresh, which suits your taste. The service staff can help you and patiently answer various questions. This is what they should do. Your recognition is the greatest encouragement to them. The ladies at the front desk must be very happy to hear it. Traveling with a baby is hard, and I hope our service can add peace of mind to your journey. The 8-month-old little brain tiger in Chimelong is so cute. I believe you and your baby have had a great time here. I look forward to your next visit. Whether you are looking for new fun or just to relax, we are here to welcome you and your family with more considerate service. I hope you and your baby will be surrounded by happiness in the future!

Response from Property: Life is lovely and needs your pampering. We have been pursuing the most perfect service quality. Thank you for giving us the opportunity to let Xiaoli show her talents and allow us to capture beautiful moments. There is always unexpected warmth. Satisfaction is just an expectation here. Touching and surprise are the direction Xiaoli has been pursuing. Thank you for your comments, which gave us guidance.

Response from Property: Thank you very much for choosing our hotel and leaving such a thoughtful review! We are sincerely happy to know that you are very satisfied with the convenience of the parking lot, the close distance between the hotel and the north gate of the wildlife park, and the room upgrade service. The children can have fun in the small tent in the parent-child room, which brings us a full sense of accomplishment. We deeply apologize for the music from the bar next door at night, which caused you some trouble. We will actively communicate and coordinate with the neighboring bar to try to control the volume and reduce the impact on the guests. We look forward to your visit again. We will definitely prepare a more perfect accommodation experience for you and your family, so that every stay is full of warmth and comfort.

Response from Property: Dear guest: We are very sorry for giving you such a bad stay experience. We are very sorry for not letting you have a quiet and comfortable night. The hotel is close to the bar. This is indeed our negligence. We did not fully consider the trouble this may cause to you. We have recorded your feedback and will communicate and coordinate with the bar to reduce the noise impact. At the same time, we will actively explore solutions to improve the hotel's sound insulation. We are well aware that the aging of hotel facilities is a current problem. We are preparing a renovation plan for this. In the future, we will gradually update various facilities to provide guests with a better accommodation environment. The front desk colleague actively solving problems is the service concept we have always advocated. I am very pleased that her actions have been seen by you. Once again, I express my sincerest apologies to you. I hope you can give us a chance to make up for it. Next time you stay, we will definitely arrange a quiet room away from the bar for you and welcome you with better service and environment.

Response from Property: Life is lovely and needs your pampering. We have been pursuing the most perfect service quality. Thank you for giving us the opportunity to let Xiaoli show her talents and allow us to capture beautiful moments. There is always unexpected warmth. Satisfaction is just an expectation here. Touching and surprise are the direction Xiaoli has been pursuing. Thank you for your comments, which gave us guidance.

Response from Property: Dear friend: Hello, your praise is the best encouragement for us! Your convenience, your happiness, your satisfaction are our pursuit! We will continue to work hard to create a more comfortable living space, and will continue to make progress to treat every guest like a family. We look forward to meeting you again~

Response from Property: In a perfect journey, there is always unexpected warmth and touching moments. We are happy to provide warm and thoughtful service to every guest. Your satisfaction is the biggest motivation for us to move forward. Thank you very much for choosing Lavande. We are destined to meet each other. We look forward to your next stay and wish you a happy life~