Hilton Garden Inn Shenzhen World Exhibition & Convention Center Reviews

Response from Property: 尊敬的客人，非常感謝您對我們酒店的認可和肯定！看到您對酒店設施潔凈度的滿意，以及對工作人員服務的認可，我們由衷地感到欣喜。保持一塵不染的環境、提供貼心周到的服務，正是我們始終追求的目標，您的反饋是對我們最大的鼓勵。更讓我們期待的是，您計劃再次預訂並長期入住——這對我們而言是極高的信任。再次感謝您的支持，我們熱切期盼您的再次光臨！

Response from Property: 尊敬的客人，感謝您選擇深圳國際會展中心希爾頓花園酒店並留下對於酒店的認可！很高興瞭解到您對於此次入住感到舒適與滿意，您的認可對我們是重要的支持與鼓勵！我們會再接再厲，不辜負您的好評與信賴，酒店全體員工衷心期待您再次光臨！祝您旅途愉快！

Response from Property: Dear Guest: Hello! Thank you very much for choosing Hilton Garden Inn Shenzhen International Convention & Exhibition Center and sharing such a heart-warming experience!We are always committed to providing our guests with a convenient and comfortable stay, and we are pleased to see your recognition of the hotel's location, transfer service and breakfast quality. The location advantage of being close to the exhibition center and the exclusive shuttle service are designed to make the travel of the exhibition guests more efficient; the clean and tidy rooms and rich buffet breakfast are the service details that we have polished with great care.Special thanks for your affirmation of the staff, your satisfaction is our greatest motivation! We look forward to continuing to escort your every trip in the future, whether it is for business exhibitors or leisure travel, this is always a warm stopover for your journey!

Response from Property: Thank you for choosing Hilton Garden Inn Shenzhen International Convention & Exhibition Center! We are pleased that our location can meet the needs of business travel and exhibition, and look forward to continuing to provide you with a convenient and comfortable stay in the future, wish you a happy life!

Response from Property: Dear guest, we sincerely apologize for any confusion caused by the statement ‘additional breakfast can be purchased’. Here is an explanation. Our hotel has different booking packages. For group bookings, the default package may not include breakfast. When we refer to ‘Extra Breakfast’, we are referring to the addition of breakfast if it is not included in the booking package. In your case, unfortunately the group booking does not include breakfast. Thank you for your feedback and we will optimize this situation you mentioned as soon as possible; if you have any other questions, please feel free to contact us. Best regards.

Response from Property: Dear Guest,We are delighted to hear your wonderful feedback about Sandy Mo. We are truly proud to have such dedicated and helpful team members like her.At our hotel, we strive to provide exceptional service and create memorable experiences for all our guests. Sandy's efforts are a reflection of our commitment to excellence.Thank you for taking the time to share your positive experience. We look forward to welcoming you back soon.Best regards,Yuyu

Response from Property: Thank you for taking the time to share your feedback about your recent stay. We are very delighted that you generally enjoyed our overall image. We will continue to strive in delivering quality services and hope to welcome you back soon in the future!

Response from Property: 尊敬的客人，非常感謝您對本酒店的認可，這對我們來説是特別重要的肯定！我們深知參加展覽的客人最看重出行效率，酒店選址時就格外關注與周邊展館的距離便利性，能為您的參展行程節省時間、減少奔波，是我們想為客人達成的目標。如果下次您還有展覽相關的出行計劃，歡迎提前聯繫我們，我們可以為您提供更詳細的路線指引，讓您的參展體驗更順暢。再次感謝您的認可，期待在您下次參展時，繼續為您提供便捷舒心的住宿服務！

Response from Property: Dear Guest, thank you so much for choosing Hilton Garden Inn Shenzhen International Convention and Exhibition Center and sharing your stay experience with us. We're delighted to hear that you were satisfied with our guest rooms. Creating spacious and comfortable rooms has always been our goal, as we aim to provide you with a pleasant resting space. We sincerely apologize for the inconvenience caused by the hotel's distance from the city center. The hotel is located in its current position mainly considering its proximity to the airport and the convention and exhibition center, which offers convenience for business travelers and those attending exhibitions. However, we understand that this may have caused some inconvenience for you when traveling to the city center. We will keep a close eye on our guests' transportation needs and explore more ways to optimize the transportation, such as improving the traffic guidance around the hotel and providing more convenient travel suggestions for guests. Thank you again for your feedback. Your opinion is of great importance to us. We look forward to your next visit. We will keep improving and enhancing our services to offer you an even better stay experience.

Response from Property: Dear Mr. and Mrs. Peh,We are delighted to hear that you had a great experience at our hotel. Thank you for your kind words about our hotel being nice, classy, and close to the Expo. We are also glad that you enjoyed the shopping mall area behind the hotel with its great selection of food choices.We are truly grateful for your recognition of Sandy's exceptional service. Our staff takes pride in going above and beyond to assist our guests, and it's wonderful to know that Sandy made a positive impact on your stay.We are happy to hear that you plan to visit us again. We look forward to welcoming you back and providing you with another memorable stay.Best regards,Yuyu

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We apologize for not meeting your expectations. Regarding the lack of facilities and outdoor area, we are constantly looking for ways to improve and enhance our offerings. We will take your comments into consideration for future renovations and expansions.As for the language issue, we understand the importance of effective communication. We are committed to providing language training to our staff to ensure better service in the future.We value your opinion and hope to have the opportunity to welcome you back again so that we can show you our improvements.Best regards

Response from Property: Dear Guest,Thank you for your review. We're glad that you found our location convenient for your visit to the convention centre. We understand your concern about the lack of food and shops in the immediate vicinity. While we do offer on-site dining options at our hotel, we also recognize the importance of having a variety of choices nearby. We are currently exploring ways to collaborate with local businesses to enhance the amenities and conveniences available to our guests. We hope to have some positive developments in this regard in the near future. We appreciate your feedback and look forward to welcoming you back again.Best regards,Yuyu He

Response from Property: Dear guest, we sincerely appreciate your high praise for Hilton Garden Inn Shenzhen World Exhibition & Convention Center. Our hotel is adjacent to the International Convention and Exhibition Center, and this prime location is designed to offer you maximum convenience. Our team always adheres to the philosophy of warm - hearted service, aiming to bring you the warmth of home. Moreover, the rich breakfast is carefully prepared by us to inject full vitality into your day. Your recognition has greatly inspired us. We look forward to your next stay at Hilton Garden Inn Shenzhen World Exhibition & Convention Center, and we will create an even more perfect experience for you.

Response from Property: Dear guest: Hello, thank you for staying at Hilton Garden Inn Shenzhen World Exhibition & Convention Center. We are glad to know that you had a great time here. The hotel is located in the Convention and Exhibition New Town area of ​​Bao'an District, with a superior geographical location and convenient transportation. It is close to the subway entrance. It takes only 5 minutes to walk to Shenzhen World Exhibition & Convention Center through the hotel sky corridor, and 35 minutes to drive to Bao'an International Airport. The hotel is equipped with a 24-hour gym and self-service laundry room, which is a good choice for both business travel and city leisure. Your support is the driving force of our progress. We hope to meet you again soon. I wish you a smooth journey and a happy life!