Muong Thanh Luxury Quang Ninh Hotel

Muong Thanh Luxury Quang Ninh Hotel Reviews

Muong Thanh Luxury Quang Ninh Hotel

Bãi Cháy, Thành phố, Ha Long, Quang Ninh Province, VietnamView Hotel Details
Muong Thanh Luxury Quang Ninh Hotel
Muong Thanh Luxury Quang Ninh HotelMuong Thanh Luxury Quang Ninh HotelMuong Thanh Luxury Quang Ninh Hotel
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Muong Thanh Luxury Quang Ninh Hotel Guest Reviews

8.8/10
Very Good
41 review
Verified reviews
Location9.3
Amenities8.4
Service8.6
Cleanliness9.0
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All reviews(41)
Positive reviews(40)
Reviews with photos/video(14)
Friendly staff(9)
Convenient location(8)
Clean and tidy(7)
Awesome rooms(6)
Delicious breakfast(6)
Great location(6)
Nice sea view(3)
Negative reviews(1)
Anonymous User
Executive Suite Non smoking
Stayed in Mar 2025
Family
3 review
8.0/10
Very Good
Posted on Apr 9, 2025
Good service & value for money, breakfast also very good.
Response from Property: Dear Value Guest,Thank you for taking the time to evaluate our hotel services. We are very pleased that you had a happy and comfortable stay at Muong Thanh Luxury Quang Ninh Hotel. Hopefully if we have the opportunity, we will have chance to welcome you again when visiting Ha Long city. Thank you for staying with us, and we look forward to another chance to serve you.Best Regards,Nguyen Dinh Chinh (Mr.)General Manager
Guest User
Deluxe Twin Room Non smoking
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 17, 2025
We enjoyed our stay very much! The staff were amazing—so welcoming and helpful. We came as two families with five children and got four rooms. All the rooms were very clean and well equipped. The location is also excellent—very close to the center and to the boats, which made getting around super easy. One thing that really stood out was how accommodating the hotel was with our dietary needs. Since we keep kosher, they kindly let us use their restaurant kitchen to cook our own food. That kind of flexibility and kindness made a huge difference for us.
Response from Property: Dear Value Guest,Thank you for taking the time to evaluate our hotel services. We are very pleased that you had a happy and comfortable stay at Muong Thanh Luxury Quang Ninh Hotel. Hopefully if we have the opportunity, we will have chance to welcome you again when visiting Ha Long city. Thank you for staying with us, and we look forward to another chance to serve you.Best Regards,Nguyen Dinh Chinh (Mr.)General Manager
de Boer
Deluxe King Room Non smoking
Stayed in Feb 2024
Solo travelers
6 review
7.0/10
Posted on May 19, 2024
Spa was closed and hotel had no facilities. Had to move to another hotel which is related to their group. Room was spacious and ok but you could smell that people smoked there before. The facilities are very old and no investments have been done. Breakfast is fine.
Response from Property: Dear Mr De Boer,We thank you very much for taking the time to provide your comments about the hotel!On behalf of the Hotel Management Board, we would like to acknowledge your valuable contributions when staying at the hotel recently in terms of facilities and service quality at the hotel. We will work to improve these situations.Hopefully we will have the opportunity to serve you again in the near future so you can feel our changes and further improve service quality.Best regards!Nguyen Dinh Chinh (Mr.)General Manager
Guest User
Premium Deluxe Twin Room Non smoking
Stayed in Dec 2023
Solo travelers
16 review
9.0/10
Great
Posted on Jan 27, 2024
The location in that city I think is very good regarding sea view, some restaurants outside and you are very close to the ships leaving (it depends what you want... if you like City-like stay, you have to choose ankther locations but I think anyway the places are not so far away and easy to get everywhere (ok maybe in main season not so easy) The hotel gave me immediately an upgrade, teh room was extremely big, clean ,the view very good. All you need, and breakfast was also okay. The only thing: there's an open disco 1 km away, very very loud still.. so I went to that place to check (in anger) but I found out: actually a nice place to visit, sitting outside at the beach hahaha so not that bad. Tip: regarding the ships, they all folow the same route and stop at same places, but have very very differing prices ..
Response from Property: Dear Value Guest,Thank you for choosing Muong Thanh Luxury Quang Ninh Hotel as a destination to stay and experience the hotel’s service and for taking your valuable time to share your experience at the hotel during your recent vacation.We are very pleased that you appreciated the quality of the hotel's services, especially the breakfast and room upgrade for you. However, we are very sorry about the noise on the beach, which has affected your vacation. I will work with relevant departments to check and improve window soundproofing.We hope to welcome you back to experience our service in the near future.Nguyen Hai Nam (Mr.)General manager
Igor
Deluxe Twin Room Non smoking
Stayed in Aug 2023
Couples
1 review
4.0/10
Posted on Sep 22, 2023
Had a very bad experience in changing a booking in this hotel. By mistake while refreshing the page dates were nulled and booked from today till tomorrow. Trip.com contacted Hotel but they showed full ignorance to the situation. Finally they charged me full stay without me even reaching the hotel. Without hesitation, without a sign of favor, without even a word. Still plan my trip to Vietnam but no plans to stay in this chain anymore.
Response from Property: Dear Sir/Madam.First we apologize for the situation you have encountered. In the case you encountered we have checked the information. Trip.com informed us by email but did not contact our hotline. So when When the customer service department worked, your room was charged due to your failure to check in. We are sorry for the situation you encountered. Yours sincerely Nguyen Hai Nam ( Mr. )General Manager
Guest User
Deluxe King Room Non smoking
Stayed in Dec 2022
Family
1 review
8.5/10
Very Good
Posted on Jan 31, 2023
Front desk staffs are friendly and helpful. Hotel is quite clean. Just one thing we are not happy is the toilet flush button were spoilt and they we couldn’t flush the toilet, the hotel infrastructure were old and seem like were not renovated for quite long. Breakfast buffet are not really nice and friendly with foreigners. Overall are acceptable
Response from Property: Dear Valued Customer,Thank you for taking the time to share your review of your recent stay at our hotel. Firstly, please accept our sincerest apology for the unsatisfactory experiences you encountered during your stay. Our goal has always been to provide the best service to our guests, and we regret that we were not able to meet your expectations.We greatly appreciate your feedback and we will use it to improve our services and provide a better experience for our guests.Hotel management.
Guest User
Deluxe King Room Non smoking
Stayed in Feb 2023
Solo travelers
2 review
7.0/10
Posted on Mar 3, 2023
Check in and out took so long Breakfast was not so good
Response from Property: Dear Valued Customer,Thank you for taking the time to share your review of your recent stay at our hotel. Firstly, please accept our sincerest apology for the unsatisfactory experiences you encountered during your stay. Our goal has always been to provide the best service to our guests, and we regret that we were not able to meet your expectations.We greatly appreciate your feedback and we will use it to improve our services and provide a better experience for our guests.Hotel management.
Guest User
Premium Deluxe Twin Room Non smoking
Stayed in Apr 2024
Travel with friends
2 review
8.0/10
Very Good
Posted on May 27, 2024
Good hotel
Response from Property: Dear Valued Customers, On behalf of the entire staff of Muong Thanh Luxury Quang Ninh Hotel, we would like to thank you for choosing to stay at the hotel! In order to improve service quality, we look forward to receiving feedback from our customers and greatly appreciate your feedback and reviews about your recent stay. Muong Thanh is proud to be the largest purely Vietnamese hotel chain in Indochina, so we are very happy to see that you had a pleasant stay at the hotel. This is also the belief and motivation for hotel staff on the journey to improve customer service quality. Once again, we thank you for taking your valuable time to provide feedback about your experience at the hotel. We look forward to welcoming you at Muong Thanh Luxury Quang Ninh Hotel in the near future. Best regards! Nguyen Dinh Chinh (Mr) Hotel CEO
Buingocquang
Premium Deluxe King Room Non smoking
Stayed in Mar 2025
Family
6 review
7.5/10
Posted on Apr 23, 2025
Good location. But old furniture and equipment. Kid club room is very small, no air conditioning.
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YI CHENG
Grand Suite Non smoking
Stayed in Feb 2025
Couples
2 review
10.0/10
Outstanding
Posted on Mar 17, 2025
The location is very good. There are restaurants, convenience stores and coffee shops downstairs. Clean room, strong air conditioning, delicious breakfast Disadvantages: The water for bathing is too small. It takes half an hour to fill the bathtub.
Original TextTranslated by Google
Response from Property: Dear Value Guest,Thank you for taking the time to evaluate our hotel services. We are very pleased that you had a happy and comfortable stay at Muong Thanh Luxury Quang Ninh Hotel. Hopefully if we have the opportunity, we will have chance to welcome you again when visiting Ha Long city. Thank you for staying with us, and we look forward to another chance to serve you.Best Regards,Nguyen Dinh Chinh (Mr.)General Manager
黃焌珅
Deluxe King Room Non smoking
Stayed in Oct 2024
Business travelers
4 review
10.0/10
Outstanding
Posted on Nov 16, 2024
The hotel faces Halong Bay and the scenery is great. Be sure to choose a sea view room. In the morning you can see the beautiful scenery of the entire Halong Bay. There are many small seafood opposite. It's great to have a late night snack and watch the beautiful scenery.
Original TextTranslated by Google
Response from Property: Dear Value Guest,Thank you for taking the time to evaluate our hotel services. We are very pleased that you had a happy and comfortable stay at Muong Thanh Luxury Quang Ninh Hotel. Hopefully if we have the opportunity, we will have chance to welcome you again when visiting Ha Long city. Thank you for staying with us, and we look forward to another chance to serve you.Best Regards,Nguyen Dinh Chinh (Mr.)General Manager
Lintongxietaoyanxiatian
Deluxe King Room Non smoking
Stayed in Sep 2024
Family
11 review
8.5/10
Very Good
Posted on Oct 8, 2024
The room is quite big and has a bathtub. It is very close to the international cruise terminal, and the taxi is 31,000 VND. Special thanks to the girls at the front desk. Although we are of different nationalities and our English is not very good, I booked a minibus from Halong to Hanoi in advance. Because I didn't have a Vietnamese number, I couldn't contact them. The front desk was very enthusiastic to help me contact the bus company and the driver to ensure that I got on the bus safely. Although the double-decker bus experience for the one-day tour in Halong was not good, the hotel is really good. I hope they can recover from Typhoon Makar soon.
Original TextTranslated by Google
Response from Property: Dear Value guest, Good morning from Mường Thanh Luxury Quảng Ninh! Thank you very much for your review. We are very delighted that you had a great time at our hotel. At Mường Thanh Luxury Quang Ninh, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Nguyen Dinh Chinh (Mr.) General manager
林家逸
Deluxe King Room Non smoking
Stayed in Mar 2024
Couples
2 review
7.5/10
Posted on Jul 8, 2024
I don’t know if it’s a Vietnamese habit. Having to stand on the bathtub to take a shower can be very worrying and scary for a fat person. The location is great but the sound insulation is very poor, but it’s understandable Breakfast buffet style, lots of choices, great
Original TextTranslated by Google
Response from Property: Dear Value Guest,Thank you for choosing Muong Thanh Luxury Quang Ninh Hotel as a destination to stay and use the hotel’s service and thank you for taking your valuable time to share your experience at the hotel during your recent vacation.We are very pleased that you appreciated the quality of the hotel's services, especially the breakfast and room upgrade for you. However, we are very sorry about the inconvenience about the bathroom which has affected your vacation. I will work with relevant departments to check and improve that.We hope to welcome you back to experience our service in the near future.Nguyen Dinh Chinh (Mr.)General manager
David&David
Premium Deluxe Twin Room Non smoking
Stayed in Aug 2024
Business travelers
5 review
10.0/10
Outstanding
Posted on Oct 23, 2024
The geographical environment is superior, opposite to the paradise There are also many big brands to choose from It’s great for parent-child business The staff is friendly and the hotel is well maintained despite its age. I will stay here every time I go to Halong Bay
Original TextTranslated by Google
Response from Property: Dear Value guest, Good morning from Mường Thanh Luxury Quảng Ninh! Thank you very much for your review. We are very delighted that you had a great time at our hotel. At Mường Thanh Luxury Quang Ninh, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Nguyen Dinh Chinh (Mr.) General manager
linpetzeng
Deluxe King Room Non smoking
Stayed in Feb 2025
Business travelers
27 review
8.5/10
Very Good
Posted on Mar 23, 2025
The hotel is large, clean and the price is affordable.
Original TextTranslated by Google
Response from Property: Dear Value Guest,Thank you for taking the time to evaluate our hotel services. We are very pleased that you had a happy and comfortable stay at Muong Thanh Luxury Quang Ninh Hotel. Hopefully if we have the opportunity, we will have chance to welcome you again when visiting Ha Long city. Thank you for staying with us, and we look forward to another chance to serve you.Best Regards,Nguyen Dinh Chinh (Mr.)General Manager