No.27 Songyuan South Street, Luohu District, Shenzhen, Guangdong, ChinaSee Hotel Details
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1 night
Guest Reviews
7.5/10
373 review
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Verified reviews
Location7.4
Amenities7.3
Service7.6
Cleanliness7.5
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All reviews(373)
Positive reviews(331)
Reviews with photos/video(126)
Easy to get around(49)
Convenient location(38)
Close to metro(34)
Great value for money(29)
Friendly front desk staff(26)
Strange smell in room(11)
Highly recommended(5)
Stayed multiple times(4)
Negative reviews(42)
Guest User
Deluxe Double Room
Stayed in Jun 2025
Business traveler
5 review
4.5/10
Posted on Jul 10, 2025
The room size is similar to the picture. The disadvantage is that it is a five-story self-built house with no elevator and you need to climb stairs. Most of the rooms are concentrated on the 3rd, 4th and 5th floors. I was given the farthest room on the fifth floor. I was really impressed. The advantage is that the price is moderate and it is convenient to the subway station.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Fanguifaxiansheng
Standard Double Room
Stayed in Jun 2025
Business traveler
8 review
10/10
Outstanding
Posted on Jul 22, 2025
The room is clean and tidy. Recommended. The transportation is also convenient.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Hualian Boutique Hotel will be the warmest and most unique one in your memory! Come back to Hualian Boutique Hotel often, and I wish you: well!
henryharrisoncch
Discount Room (Without Window)
Stayed in Apr 2025
Couple
16 review
2.5/10
Posted on Jun 1, 2025
It was a horrible accommodation experience. The room was dirty and smelly, probably from the toilet. I complained to the front desk and wanted to change rooms, but they refused. I couldn't sleep all night and checked out early in the morning. I will definitely not stay here again after leaving this horrible room.
Original TextTranslated by Google
6/10
Response from Property: Dear guest, we are deeply sorry for the bad stay experience you have. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for you. Regarding the room problem, it has been verified that you have booked a special room without windows, which will affect the ventilation of the room. It is recommended that you choose a room with external windows when you stay in the hotel in the future to ensure that such problems will not occur again next time you stay. We are deeply sorry for the inconvenience caused to you.
Guest User
Deluxe Single Room
Stayed in Mar 2025
Other
2 review
1.2/10
Posted on Jun 7, 2025
I encountered this situation before when I lived on the third floor. Today, I lived on the fifth floor and this big guy climbed into my bed and crawled into the quilt, and he woke me up. I really admire him.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. The hotel has always insisted on "one guest, one change" for the sanitation of the guest rooms. Recently, Shenzhen has experienced hot and humid weather due to the rainy season, which has caused cockroaches to enter from the outside area. Cockroaches like hot and humid weather and are easy to move out when they encounter hot and humid weather. The hotel is also increasing its efforts to kill cockroaches every year. In addition, after checking this order, we have refunded you in full. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!
Anonymous User
Discount Room (Without Window)
Stayed in Mar 2024
Solo traveler
8 review
2.0/10
Posted on Apr 15, 2024
I arrived at the hotel very late, so I thought I could just stay in a clean and cheap hotel. This is not a hotel at all. It's just the former Hualian Hotel that changed its name to a boutique hotel. I am speechless. The environment is moldy everywhere. I slept on the quilt for a night. I am really speechless.
Original TextTranslated by Google
6/9
Response from Property: Dear guest, thank you for choosing to stay and giving us feedback. We are deeply sorry for the unpleasant experience you had. Your suggestion is very important. We have fed it back to the housekeeping department and made improvements immediately. We look forward to your next stay and experiencing our better service.
Anonymous User
Standard Single Room
Stayed in Mar 2024
Traveling with friends
5 review
2.0/10
Posted on Apr 20, 2024
The room facilities are very poor. There are signs of water leakage on the roof. There are obvious spider webs at the entrance that have not been cleaned. Many places on the wall are dirty. The air conditioner outlet is also very dirty and dusty. The whole room has just been cleaned and the smell is not very good. The floor is also wet. There is no anti-theft net on the window of the room, and the window is not completely stuck on the track, so I am afraid that the whole window will fall and hit it when opening and closing the window. The toiletries in the room need to be found at the front desk before checking in. The toilet paper is not provided, and there is only a little paper left in the room. I told the staff that the missing items basically need to be delivered twice. 🤷♀️
When I checked in, the TV screen was broken when I turned it on. The most outrageous thing is that the TV will turn on by itself when I sleep at night! ? Then the light is super dazzling, and the air conditioner will drip water on the back of the TV. I am afraid of leakage and I just unplug it to turn it off. And I was woken up by the sound of the staff cleaning at more than six in the morning. I don’t know if they are using a vacuum cleaner or a hair dryer, but since they cleaned it so early, we checked in at two o’clock and said that the room must be cleaned before we can check in? 🤔️I don't understand. I have stayed in hotels or guesthouses of the same or even lower price before, and I didn't have such a bad experience. This stay feedback is for reference only. If you are willing to stay, please choose carefully!
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you very much for your careful review. I am really sorry that I could not give you the best experience.
The hotel saw that the picture on your mobile phone showed that it was April 6th. You checked into this room. Now we have asked the decorator to renovate and paint it. In addition, we have also strengthened the training of the housekeeping department. You will not have the problems you mentioned in the future. Thank you; in addition, if you have any problems during your stay, you can contact us directly. The hotel front desk is on duty 24 hours a day, and we will do our best to handle anything for you.
Thank you very much for your review. It has sounded the alarm for all our hotel staff, allowing us to be aware of the problems and prompting us to grow again. We will continue to provide customers with the best service as always. You can contact us at any time if you have any questions. Looking forward to your next stay, thank you!
Guest User
Standard Single Room
Stayed in Nov 2023
Solo traveler
1 review
6.0/10
Posted on Dec 30, 2023
The hotel is cheap, but there is no elevator, and it is a bit strenuous to carry a suitcase up to the fifth floor. The room facilities are OK, but small insects are inevitable in southern cities (mosquitoes, spiders and cockroaches), and the air conditioner has no heating function, so the room is a bit cold at night.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing our hotel. We apologize for the unpleasant experience you had. If you have any questions during your stay, you can report them directly to the hotel front desk, and we will have someone to handle them for you 24 hours a day. Finally, thank you very much for your suggestions, which are very important to us. We have fed back to the engineering department and made improvements immediately. We look forward to your stay again to experience our better service.
Guest User
Standard Single Room
Stayed in Jun 2025
Business traveler
7 review
10/10
Outstanding
Posted on Jul 17, 2025
Quiet, good environment
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Hualian Boutique Hotel will be the warmest and most unique one in your memory! Come back to Hualian Boutique Hotel often, and I wish you: well!
Guest User
Standard Single Room
Stayed in Apr 2024
Other
3 review
2.0/10
Posted on May 6, 2024
The room smelled so bad that I couldn't sleep. There was no elevator. The hygiene was very poor. It looked like there were a lot of bacteria. It was not disinfected. There were no disposable slippers. They were the kind of slippers that had been worn for a long time and smelled bad.
It was not worth the price at all. If I hadn't thought about the interview the next day and it was a bit late, I would have checked out long ago.
Everyone should consider booking carefully. I personally recommend not booking this kind of hotel that has been converted from a hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay and giving us feedback. We are deeply sorry for the unpleasant experience you have had. The floor of the hotel is a staircase, which has been clearly stated on the booking page of the platform. We always insist on changing the guest room bedding for each guest. In addition, the hotel front desk is on duty 24 hours a day to serve you. If you have any questions during your stay, you can directly contact the front desk for feedback and communication. We apologize again for your displeasure and look forward to your next stay to experience our better service.
Guest User
Standard Single Room
Stayed in Mar 2024
Other
1 review
2.5/10
Posted on Apr 22, 2024
The room is very smelly and very small. There is no hot water at 2 am. It is very smelly. I will never stay in such a rubbish hotel again. The quilt is also dirty and it is so irritating.
Original TextTranslated by Google
Response from Property: Dear guests, we are deeply sorry for not being able to bring you a comfortable stay. As Shenzhen is experiencing plum rains this week, the room will be quite damp. You can turn on the dehumidification function of the air conditioner during your stay to reduce the degree of moisture. Last night, the water heater box tripped, which affected the hotel's hot water. After receiving the feedback, the hotel immediately notified the engineer to come over for inspection and restored the hot water supply within half an hour. The hotel front desk is on duty 24 hours a day. If you have any questions during this period, you can contact our front desk directly. The hotel attaches great importance to this incident to prevent such incidents from happening again. Once again, we express our deepest apologies for the inconvenience caused to you. I wish you good work and good health.
Guest User
Standard Single Room
Stayed in Sep 2023
Solo traveler
31 review
8.5/10
Very Good
Posted on Oct 17, 2023
The room was very clean, quiet at night, with lots of food around, and close to the subway station. I am very grateful to the front desk lady for helping with the luggage. However, the bathroom in the single room is not separated from the wet and dry areas, and the table is also very small. Next time I will book a king-size bed room, which is separated from the wet and dry areas, and the room is also a little bigger.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your support to the hotel. We are still a little disappointed that we did not receive your full 5-point praise. It may be that the hotel still has some shortcomings. I hope that you can point out the shortcomings when you come next time. We will work hard to do better and serve every guest who comes to the store. Feel the warmth of home. I hope our service can bring you more surprises and touches. I look forward to your next visit!
Plum Yuk Lam
Standard Double Room
Stayed in Sep 2023
Traveling with friends
13 review
5.5/10
Posted on Oct 14, 2023
The location is very convenient. There are many restaurants in the area, so you don’t have to worry about eating out. The room is large and the twin room is comfortable. There is only one problem: no elevator, no elevator, no elevator. My friend booked it by mistake and it was only when I arrived. Know.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you very much for your review! The hotel management has inspected and understood the situation for your shortcomings and suggestions, and we are deeply sorry and regretful. The vacant floors of the hotel are stairs, which has been noted on the platform booking page. We are very sorry for the trouble caused to you this time and apologize again; in addition, the hotel room is also very grateful for your recognition of the hotel room facilities. Our hotel management attaches great importance to the opinions of every guest. We will further improve and improve our facilities and services in the future and sincerely look forward to your visit again. I wish you a happy life~
Guest User
Deluxe Single Room
Stayed in Aug 2023
Solo traveler
6 review
5.0/10
Posted on Oct 3, 2023
There are no disposable slippers in the room, no mineral water. The room is obviously not cleaned. The front desk asked me to give a five-star rating when I checked in and checked out. How can I give you a five-star rating in this case?
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Standard Double Room
Stayed in Sep 2023
Solo traveler
144 review
10/10
Outstanding
Posted on Nov 2, 2023
Convenient transportation, clean and comfortable
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Hualian Boutique Hotel will be the warmest and most unique one in your memory! Come back to Hualian Boutique Hotel often, and I wish you well!
Anonymous User
Discount Room (Without Window)
Stayed in Sep 2023
Other
1 review
10/10
Outstanding
Posted on Oct 6, 2023
Very satisfied with the service attitude
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise and recognition of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!