Yunqi Chengyin Valley Camp Reviews

Response from Property: Dear Guest, Thanks for staying at Cloud Nest Campground and sharing your feedback! We’re glad you enjoyed the Queen Tent’s amenities, AC, and coconut chicken hotpot. We appreciate your notes on meal variety and pricing—we’re working to improve these areas. While our urban-green location balances nature and city access, we value your perspective. Hope to welcome you back for an enhanced experience soon! Safe travels,

Response from Property: Thank you for choosing Yunxi Campground! We are delighted to hear that you had a relaxing experience here. Your satisfaction is our greatest motivation, and we look forward to welcoming you back for more wonderful moments in nature!

Response from Property: 看到您的笑容和好評，整個雲棲團隊都開心得冒泡泡啦！😊 能為您帶來難忘的露營體驗是我們最大的幸福，期待您再次光臨！

Response from Property: Thank you very much for choosing our campsite and sharing such valuable experience feedback! 🙏 We are very happy to know that you are satisfied with the environment, rich children's activities and overall cost-effectiveness. I am particularly pleased that the holiday atmosphere we created, where "adults can relax and children can play independently", has been recognized by you. This is the core value we are committed to providing for family guests. Your satisfaction is our driving force. We look forward to serving you and your family again in the near future and creating more beautiful memories!

Response from Property: wow! Thank you for your thoughtful review and sharing~ 😊 Our whole team is so happy to hear you say your comfortable stay and good staff service! ✨Hygiene and service have always been our most important part, your affirmation is the biggest motivation! As for the rides... Actually, we are secretly thinking about how to upgrade, so that you can relax and play next time ~ But you know how to enjoy, bringing your own video list "home vacation" is simply a master! 📱😂

Response from Property: Dear guest, 🌿Hello! Thank you for sharing! We are so happy to see that your family has spent a fulfilling and happy holiday in the camp. The parent-child room can bring you a comfortable rest experience. The all-day food arrangement (afternoon tea + barbecue + breakfast) and bonfire party can make adults and children have fun. It is our honor! The warm moments recorded by the photographer hope to leave good memories for this trip~🎥Welcome to experience more new activities next time. We will definitely work hard to make every encounter full of surprises! I wish you and your family a happy life and look forward to seeing you next time!

Response from Property: Thank you very much for your praise! Hygiene and supplies are our foundation. Dining suggestions have been included. We will prepare a hidden menu for you next time. Welcome to come back to camp at any time!

Response from Property: Dear guests, hello! Thank you for your recognition of the camp environment, and we are very sorry that we failed to satisfy you in the service details. Regarding the unprofessional service of the staff, we have immediately carried out service etiquette training; it was our negligence that the fence maintenance was not notified in advance, and the construction time has been adjusted and ventilation has been strengthened; the tent mildew problem has been arranged for comprehensive cleaning and disinfection. Your feedback is our motivation for improvement. We sincerely invite you to contact the housekeeper when you experience it again, and look forward to meeting you again with more perfect service!

Response from Property: Thank you for your recognition of Yunqi Campground! 🌿 As a mid-mountain campsite that is easily accessible from downtown Shenzhen, we are committed to providing every guest with a comfortable and relaxing experience. We look forward to enjoying the morning and evening in the mountains and the starry sky with you next time~

Response from Property: Hello, dear guests! Thank you for your thoughtful feedback and support! 🌿 Regarding the service part, we are honored to let you feel the enthusiasm of the team, and this warmth will continue. We sincerely apologize for the inadequate campsite entertainment experience. It was our negligence that the kart maintenance and activity arrangements did not meet expectations. We will strengthen the planning of entertainment projects and announce the activity schedule in advance so that every guest can participate to their heart's content. We are very sorry that you were disappointed with the food. Regarding the freshness and cooking issues you mentioned, we have urgently reviewed with the kitchen team. We will comprehensively adjust the menu design, strictly control the quality of ingredients, and optimize portion configuration to avoid waste while improving the dining experience. The cleaning details of the tent equipment are indeed an area we need to improve. Deep cleaning and maintenance have been arranged for the mildew problem, and the terrace furniture will also be fully updated. Independent bathroom and comfortable bedding are the qualities we insist on, and in the future we will pay more attention to maintaining the beauty of details. Your honest opinions are the driving force of our progress. We sincerely look forward to your visit again to witness our improvements! If you have any suggestions, please feel free to contact us. Wish you a happy life! 🙏✨ [Respectfully from the Yunqi Camping Operation Team]

Response from Property: Dear guest, thank you very much for choosing Yunqi Camping and taking the time to provide feedback. We value your experience very much and sincerely apologize for any inconvenience you experienced during your stay. First of all, regarding the noise issue, we understand that the sound setting at 8 o'clock in the morning disturbs your rest. We will re-evaluate the arrangements for team-building activities to ensure that all future activities will not affect the rest experience of other guests. Regarding catering, we have received your feedback on the taste and portion size of group meals. We will communicate with the catering team to work hard to improve the quality of meals and consider adding more dining options. Hygiene is an issue we take very seriously. We have noted your concerns regarding the hygiene of our sand pools and air beds and will take immediate steps to carry out thorough cleaning and maintenance to ensure the highest hygiene standards for all outdoor facilities. Regarding the animal feeding experience, we are evaluating how to present our animals more safely and enrichingly so that guests can have a better interactive experience. We are also strengthening staff training, especially in customer service and responsiveness, to ensure that every guest's needs are responded to promptly and effectively. Finally, regarding accommodation conditions, we are checking the maintenance of all tents, including cleaning and moisture-proofing measures, to ensure that every guest can enjoy a comfortable and clean accommodation environment. We apologize again for the inconvenience and thank you for your understanding and patience. We promise to make improvements based on your feedback and look forward to serving you better in the future. If you have any further comments or suggestions, please feel free to contact us. Have a nice trip! Yunqi Campground Management Team

Response from Property: Dear guest, hello! Thank you very much for choosing our camping site and taking the time to share your camping experience! We are very happy to hear that you and your family had a pleasant 2-day and 1-night camping trip. Your satisfaction is our greatest motivation, especially your affirmation of our staff service, camping facilities and catering, which makes us feel very gratified. We have always been committed to providing every guest with a comfortable, clean environment and rich entertainment activities to ensure that adults and children can find fun here. We are very happy to hear that you mentioned that the children ran freely on the grass, interacted with small animals, and enjoyed entertainment facilities such as rainbow slides. The fireworks show and bonfire party in the evening are also activities we carefully prepared, hoping to add more warmth and joy to your night. Regarding the weather advice you mentioned, we will continue to pay attention and remind future guests to choose the right camping time according to the season to ensure that everyone can enjoy the fun of camping in a comfortable environment. Thank you again for your support and praise, and look forward to seeing you and your family again! I wish you a happy life and look forward to meeting you again in nature! Best wishes, Yunqi Camping Team

Response from Property: Dear guests, hello! Thank you very much for choosing Yunqi Campground and taking the time to give us a review. We are very pleased to hear your appreciation for the front desk attendant who has been committed to providing warm and thoughtful service to every guest. Your satisfaction is our greatest motivation! We take your suggestion of renting outdoor toys or supplies very seriously. We will seriously consider your feedback and evaluate the feasibility of adding relevant services as soon as possible to provide a richer and more convenient experience for families with children. Thank you again for your support and suggestions. We look forward to seeing you again and wish you a happy life! Sincerely, Yunqi Campground

Response from Property: 尊敬的客人，您好！非常感謝您選擇雲棲露營地並分享您的入住體驗。我們很高興聽到您對床鋪舒適度、衞生間清潔以及暖氣設施的滿意評價。您的認可是對我們工作的最大鼓勵。關於您提到的地點便利性但路途稍顯偏僻的問題，我們理解這可能對部分客人造成不便。我們建議客人如您所説，儘量在白天抵達，以便更好地享受沿途風景並確保安全。同時，我們也會在預訂確認時提醒客人注意這一點。至於隔音問題，我們深感抱歉給您帶來了不便。我們將認真考慮如何改進隔音效果，以提升客人的入住體驗。再次感謝您的寶貴意見，期待您的再次光臨，祝您生活愉快！雲棲露營地 敬上