BONUS HOTEL

BONUS HOTEL Reviews

BONUS HOTEL

No. 43 Liantang Panshan Road, Luohu District, Shenzhen, Guangdong, 518004, ChinaSee Hotel Details
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Guest Reviews

9.1/10
Good
364 review
Verified reviews
Location9.1
Amenities8.7
Service9.2
Cleanliness9.2
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All reviews(364)
Positive reviews(323)
Reviews with photos/video(169)
Convenient location(72)
Easy to get around(70)
Close to metro(61)
Friendly front desk staff(37)
Classy environment(34)
Well decorated(15)
Comfortable bed(15)
Delicious breakfast(11)
Negative reviews(41)
Guest User
Light Luxury Queen Room
Stayed in Feb 2025
Traveling with friends
8 review
9.0/10
Great
Posted on Mar 9, 2025
Lovely Place Clean and comfortable
Response from Property: 親愛的賓客您好,感謝您對 “鉑納斯”的喜愛和認同。“鉑納斯”一直努力為旅客打造舒適的愉快的入住體驗,希望我們能為您的假期增添喜悦和感動。酒店期待您的再次入住!酒店位於畔山路43號,交通極為便捷:從蓮塘地鐵站A出口左轉步行幾分鐘即可到達(鄰近2號線和8號線),該酒店地處仙湖植物園和梧桐山的黃金地段,周圍環境寧靜優美,風景宜人。它靠近多個公交車站,距離火車站、文錦渡關口、羅湖關口僅需10分鐘車程,而到大小梅沙也衹需20分鐘,非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
waiyip127
Deluxe 2-bed Room
Stayed in Apr 2025
Couple
12 review
2.0/10
Posted on May 26, 2025
It was terrible. Although I had booked a double bed and requested a single bed (because my wife and I were booking the room), the staff said it was fully booked and couldn't be changed. That was fine, as I understand the hotel might be fully booked. The air-conditioning control, which we didn't realize was located next to the bed and inconspicuous, was inconspicuous. I asked the staff to call for assistance, but they seemed to sneer and were reluctant to send another colleague to help. The biggest problem was the unpleasant smell from the bathroom drain. Even after showering, the stench didn't go away. I told the staff, they just taped the drain shut. They didn't use drain cleaner or any other odor-eliminating measures, and they didn't ask if we were satisfied afterwards. In the end, I had to endure the stench while sleeping, which was extremely uncomfortable.
Original TextTranslated by Google
Response from Property: Dear guest, we apologize for not providing you with a perfect stay this time. We deeply value the feedback and suggestions of every guest who stays at our hotel. We understand that all king-size rooms were fully booked that day, so we apologize for your understanding. We will also strengthen staff training in customer service. We sincerely hope to have the opportunity to welcome you back to our hotel in the future so that we can provide you with even better service.
Guest User
Special Queen Room
Stayed in Apr 2025
Solo traveler
3 review
9.0/10
Great
Posted on May 6, 2025
Close to Liantang Station, there are many places to eat nearby. You can also go to the Botanical Garden and there is a circular bus in the park. The room is quite clean and spacious, and the bed and quilt are comfortable.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your high score review. Your support and encouragement are the greatest motivation for us to move forward. "Bonas" Hotel strives to continuously create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. The hotel is located at No. 43 Panshan Road, with extremely convenient transportation: turn left from Exit A of Liantang Metro Station and walk for a few minutes to arrive (close to Line 2 and Line 8). The hotel is located in a prime location of Xianhu Botanical Garden and Wutong Mountain, with a quiet and beautiful environment and pleasant scenery. It is close to several bus stations, and is only a 10-minute drive from the railway station, Wenjindu Border Crossing, and Luohu Border Crossing, and only 20 minutes to Dameisha and Xiaomeisha. We welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely looking forward to seeing you again! I wish you a happy life and all the best! Thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
Guest User
Special Queen Room
Stayed in Apr 2025
Other
1 review
10/10
Outstanding
Posted on May 5, 2025
The environment is very good, clean and sanitary, the facilities are relatively new, and the front desk is also very patient.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your high score review. Your support and encouragement are the greatest motivation for us to move forward. "Bonas" Hotel strives to continuously create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. The hotel is located at No. 43 Panshan Road, with extremely convenient transportation: turn left from Exit A of Liantang Metro Station and walk for a few minutes to arrive (close to Line 2 and Line 8). The hotel is located in a prime location of Xianhu Botanical Garden and Wutong Mountain, with a quiet and beautiful environment and pleasant scenery. It is close to several bus stations, and is only a 10-minute drive from the railway station, Wenjindu Border Crossing, and Luohu Border Crossing, and only 20 minutes to Dameisha and Xiaomeisha. We welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely looking forward to seeing you again! I wish you a happy life and all the best! Thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
Anonymous User
Special Queen Room
Stayed in Apr 2025
Solo traveler
2 review
10/10
Outstanding
Posted on May 5, 2025
Facilities: The hotel is only a two or three minute walk from the Liantang subway station. It is very convenient to eat, drink and shop downstairs. The facilities are very new. Hygiene: The hygiene is relatively clean and the room is spacious and bright Environment: It is close to the subway entrance and school, and it is very convenient to go to the port. The subway takes only five minutes. Service: The service is very enthusiastic. The front desk guy is very patient, polite and enthusiastic.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your high score review. Your support and encouragement are the greatest motivation for us to move forward. "Bonas" Hotel strives to continuously create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. The hotel is located at No. 43 Panshan Road, with extremely convenient transportation: turn left from Exit A of Liantang Metro Station and walk for a few minutes to arrive (close to Line 2 and Line 8). The hotel is located in a prime location of Xianhu Botanical Garden and Wutong Mountain, with a quiet and beautiful environment and pleasant scenery. It is close to several bus stations, and is only a 10-minute drive from the railway station, Wenjindu Border Crossing, and Luohu Border Crossing, and only 20 minutes to Dameisha and Xiaomeisha. We welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely looking forward to seeing you again! I wish you a happy life and all the best! Thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
Guest User
Light Luxury Queen Room
Stayed in Feb 2025
Business traveler
1 review
10/10
Outstanding
Posted on Mar 24, 2025
I was quite tired after arriving in Shenzhen, so I just booked a hotel at random. Unexpectedly, it turned out to be quite good. The front desk service was very good. When they saw that I was tired, they immediately gave me a bottle of water. It was very heartwarming! The facilities are complete. This is where I will definitely stay when I come to Shenzhen on business trips in the future!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! We are glad to bring you a good time during your trip. Your praise is a great encouragement to the hotel and also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! The hotel is located at No. 43 Panshan Road, with extremely convenient transportation: turn left from Exit A of Liantang Metro Station and walk for a few minutes to arrive (close to Line 2 and Line 8). The hotel is located in a prime location of Xianhu Botanical Garden and Wutong Mountain, with a quiet and beautiful environment and pleasant scenery. It is close to several bus stations, and is only a 10-minute drive from the railway station, Wenjindu Border Crossing, and Luohu Border Crossing, and only 20 minutes to Dameisha and Xiaomeisha. We welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely looking forward to seeing you again! I wish you a happy life and all the best! Thank you very much for your praise for our hotel. We will continue to work hard and live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
Anonymous User
Special Queen Room
Stayed in Apr 2025
Other
4 review
10/10
Outstanding
Posted on May 6, 2025
Very good, clean and tidy, recommended, and very cost-effective.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your high score review. Your support and encouragement are the greatest motivation for us to move forward. "Bonas" Hotel strives to continuously create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. The hotel is located at No. 43 Panshan Road, with extremely convenient transportation: turn left from Exit A of Liantang Metro Station and walk for a few minutes to arrive (close to Line 2 and Line 8). The hotel is located in a prime location of Xianhu Botanical Garden and Wutong Mountain, with a quiet and beautiful environment and pleasant scenery. It is close to several bus stations, and is only a 10-minute drive from the railway station, Wenjindu Border Crossing, and Luohu Border Crossing, and only 20 minutes to Dameisha and Xiaomeisha. We welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely looking forward to seeing you again! I wish you a happy life and all the best! Thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
Guest User
Deluxe 2-bed Room
Stayed in Feb 2025
Traveling with friends
2 review
1.0/10
Posted on Mar 4, 2025
There is very little space to put things. It is a remodeled building. The breakfast is written to start at 7:30, but when I got there it was pitch black and no one was there. I asked the front desk and they said I had to wait, but I was not sure how long. This is a scam.
Original TextTranslated by Google
Response from Property: Thank you for your stay. We are sorry that we failed to meet your satisfaction this time. We attach great importance to your feedback and have reported it to the restaurant. The customer experience and safety are the first requirements of our hotel service. We are well aware that your experience is very important. We sincerely hope that you can give us another chance to let us see the improved new look. We sincerely hope that you will visit us again!
Siu
Light Luxury Queen Room
Stayed in Jan 2025
Family
3 review
2.0/10
Posted on Feb 19, 2025
I had requested a room on the 5th or 6th floor (higher floors) after booking. When I arrived, the customer service said I could upgrade the room, but I was given a room that was smelly, noisy, and scary. It's really embarrassing to let people stay in such a room! ! First of all, this room can only accommodate three or four hours of sleep: 1. At 1:45 pm in the morning, a man was talking loudly on the open terrace below (see the seats in the picture above), not afraid of disturbing others’ sleep At 6:30 am, there was also someone making a loud noise, shouting for beef noodles. . . Whatever At 8:30am, it was the turn of the neighboring middle school to gather for a speech (with a microphone) At 9:30am, the middle school had a physical education class called morning exercises one, two, three. . . to seven (also using a loudspeaker) In short, it was noisy all day long, making it impossible to sleep peacefully 2. The toilet had a strong sewer smell 3. The window lock in the room was broken and could be opened at will. The 3rd floor terrace outside could be climbed up one floor and people could come in and steal. It was a very scary stay 4. Since it was the second day of staying in Shenzhen, I had to use the hotel's public washing machine, but the hotel only had one, and the machine surface was very dirty, it felt even dirtier than the clothes, and there was no drying function, so I gave up 5. The room was very small The good reviews were probably obtained through room upgrades When leaving, they would force good reviews before checking out I guess I was spared because the customer service just went out for lunch and I can tell the truth Everyone avoid it!
Original TextTranslated by Google
Response from Property: Dear guest, we are really sorry to notice your comments! We have recorded the issues you mentioned in detail and attach great importance to them. Regarding high floors, we checked "Try to meet" based on the hotel's situation on that day. We arranged for you to stay on the fourth floor that day. The room type you booked was a "light luxury king-size room" with an area of ​​15 square meters. In order to meet your requirements, we specially arranged a 30-square-meter luxury king-size room. The rooms are all newly renovated. Customer experience and safety are the first requirements of our hotel services. Hygiene and door lock issues have been fully resolved. All the high-quality reviews come from guests' real experiences and are the result of our hard work. We know that your experience is important and we sincerely hope that you can give us another chance to prove our improved new look. We sincerely hope that you will come again!
Guest User
Special Queen Room
Stayed in Jan 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Feb 10, 2025
I am looking forward to the new decoration. The facilities are complete, simple, elegant, grand and full of light luxury. My friends like it very much. The store's service is very warm, especially turning on the heating in advance, and it is very warm when you enter the room. The hygiene is also very clean. It takes 20 minutes to get to Dameisha via Yanhai Expressway, which is very convenient. I had a good sleep after a day of fun. The bed is very comfortable and high-quality. It can be seen that the owner is a particular person who pursues quality. It is also close to Dongmen Old Street, only a 10-minute drive away, and the subway downstairs is also convenient. I'll come again next time, and come every week. recommend.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and appreciation! We are glad to bring you a good time during your trip. Your praise is a great encouragement to the hotel and also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! The hotel is located at No. 43 Panshan Road, with extremely convenient transportation: turn left from Exit A of Liantang Metro Station and walk for a few minutes to arrive (close to Line 2 and Line 8). The hotel is located in a prime location of Xianhu Botanical Garden and Wutong Mountain, with a quiet and beautiful environment and pleasant scenery. It is close to several bus stops, and is only a 10-minute drive from the railway station, Wenjindu Border Crossing, and Luohu Border Crossing, and only 20 minutes to Dameisha and Xiaomeisha. We provide guest rooms of various grades to meet the accommodation needs of different guests. Looking forward to meeting you again, wish you: smooth work and good mood every day O (∩_∩) O~
Guest User
Special Queen Room
Stayed in Jan 2025
Business traveler
2 review
10/10
Outstanding
Posted on Feb 8, 2025
The hotel service is warm and thoughtful. The room is clean and tidy, with complete facilities. The overall comfort is very convenient. The location of the hotel is very convenient, the surrounding transportation is very convenient, it is very close to the subway, and the surrounding environment is pleasant. The morning tea is very rich, the taste is very good, and the dishes are delicious. I will choose the hotel again.
Original TextTranslated by Google
6/9
Response from Property: Dear guests: Hello! Thank you for your recognition of the sanitary services of Bonus International Hotel. We are really happy to receive your evaluation. Your satisfaction is our driving force for progress. The hotel is located at No. 43 Panshan Road, with extremely convenient transportation: turn left from Exit A of Liantang Metro Station and walk for a few minutes to arrive (close to Line 2 and Line 8). The hotel is located in a prime location of Xianhu Botanical Garden and Wutong Mountain, with a quiet and beautiful environment and pleasant scenery. It is close to several bus stops, and is only a 10-minute drive from the railway station, Wenjindu Border Crossing, and Luohu Border Crossing, and only 20 minutes to Dameisha and Xiaomeisha. We provide guest rooms of various grades to meet the accommodation needs of different guests. Looking forward to meeting you again, wish you: smooth work and good mood every day O (∩_∩) O~
Fanny
Superior Queen Room
Stayed in Jan 2025
Family
3 review
3.5/10
Posted on Feb 15, 2025
The hotel is located in a remote area. The room is clean, but not as good as in the pictures. The room design is weird. The bathroom door and toilet share the same door. This means that when taking a shower, the toilet cannot be used because they share the same door. Moreover, the sound of the toilet flushing is like a flash flood. I dare not flush the toilet at night for fear of waking up other family members. Overall, I am not satisfied, will not recommend it, and will not choose it again.
Original TextTranslated by Google
Response from Property: Thank you for your stay. We are sorry that we failed to meet your satisfaction this time. The hotel is just a few minutes' walk from Exit A of Liantang Metro Station, turn left (close to Line 2 and Line 8). The hotel is located in a prime location between Xianhu Botanical Garden and Wutong Mountain, with a quiet and beautiful environment and pleasant scenery. It is close to several bus stops, and is only a 10-minute drive from the railway station, Wenjindu Border Crossing, and Luohu Border Crossing, and only 20 minutes to Dameisha and Xiaomeisha. We welcome you to choose our hotel again whether you are on business trip or traveling! Sincerely looking forward to seeing you again! I wish you a happy life and all the best!
Guest User
Special Queen Room
Stayed in Apr 2025
Traveling with friends
3 review
7.5/10
Posted on May 6, 2025
Renovated, the rooms are OK, but the elevator needs improvement.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your stay. We are sorry that we failed to meet your satisfaction this time. We will attach great importance to your feedback and make improvements. Customer experience and safety are the first requirements of our hotel service. If you have any questions during your stay, please feel free to call the front desk and we will serve you as soon as possible.
Anonymous User
Special Queen Room
Stayed in Jul 2025
Couple
2 review
10/10
Outstanding
Posted on Aug 28, 2025
酒店位置優越在蓮塘地鐵站附近,周圍有很多餐廳和商店,方便出行。環境整體來說安靜舒適。。 前台接待熱情友好,辦理入住手續迅速。員工態度良好。 房間整潔,設施齊全,空調運作正常。Wifi信號良好,讓我在入住期間保持連接。 總體而言,這次入住的經驗是OK的,酒店的服務和設施都不錯。如果下次有機會,我會考慮再次入住。
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Response from Property: 您好!感謝您的點評哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望“鉑納斯”會是您回憶裏最温馨最獨特的那個!酒店位於畔山路43號,交通極為便捷:從蓮塘地鐵站A出口左轉步行幾分鐘即可到達(鄰近2號線和8號線),該酒店地處仙湖植物園和梧桐山的黃金地段,周圍環境寧靜優美,風景宜人。它靠近多個公交車站,距離火車站、文錦渡關口、羅湖關口僅需10分鐘車程,而到大小梅沙也衹需20分鐘,非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!祝您:生活愉快,萬事順遂!非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Guest User
Special Queen Room
Stayed in Jul 2025
Business traveler
44 review
5.0/10
Posted on Aug 24, 2025
蓮塘地鐵站A出口行一小段路就到, 兩點鐘大量客人在大堂取不到房間, 全部人都需要延遲取房, 我就等到3:30才有房間, 稱2025年新裝修, 實質是部份執修, 廁所沒有翻新, 冷氣 床品可以枕頭夠承托, 房間睡床帶星空天花板, 發黑的天花可以幫助你進入一個刺激恐怖的惡夢, 整體價錢平但不會再來了
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Response from Property: 尊敬的賓客:您好!感謝您的入住很抱歉此次未能達到您滿意的標準,您反饋的問題我們會高度重視並進行改進,客户入住的體驗和安全是我們酒店服務的第一要求,如您在入住期間有任何問題,歡迎隨時撥打前台電話,我們將在第一時間為您服務