Conrad Shanghai

Excellent Service, near tourist spot! You can easily order take away.

I booked three rooms under my name for this stay, but the staff gave me the same room as my coworkers. I didn’t notice it at first because we didn’t arrive at the hotel at the same time, although we had all already checked in. When I got my key and entered the room, I found my coworkers there, and we were all confused as to how something like this could happen. I went down to speak with the reception, but they responded as if it were normal, offered only a brief “sorry,” and spoke to me as though it wasn’t a big deal—when in fact it was. Imagine if I had walked into the room and found guests I didn’t know, possibly during their private time, and ended up confronting strangers. How would they have reacted? This unprofessional service made me feel that the hotel did not deserve its 5-star rating at all.