Hilton Garden Inn Shanghai Hongqiao NECC

Hilton Garden Inn Shanghai Hongqiao NECC Reviews

Hilton Garden Inn Shanghai Hongqiao NECC

No.1915 Huqingping Road, Qingpu District, Shanghai, ChinaView Hotel Details
Hilton Garden Inn Shanghai Hongqiao NECC
Hilton Garden Inn Shanghai Hongqiao NECCHilton Garden Inn Shanghai Hongqiao NECCHilton Garden Inn Shanghai Hongqiao NECC
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Hilton Garden Inn Shanghai Hongqiao NECC Guest Reviews

4.7/5
Outstanding
2868 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.8
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All reviews(2868)
Positive reviews(2807)
Reviews with photos/video(359)
Friendly front desk staff(309)
Easy to get around(150)
Perfect for business trips(118)
Delicious breakfast(117)
Close to airport(64)
Stayed multiple times(35)
Has French windows(8)
Negative reviews(58)
Guest User
Garden Superior Room (2 beds)
Stayed in Oct 2024
Family
7 review
5.0/5
Outstanding
Posted on Nov 16, 2024
hotel very clean and the location is best!!! I love it and i will book again next time
Response from Property: Dear guest, thank you for choosing to stay at Hilton Garden Inn Shanghai Hongqiao NECC. We are glad that you like our warm, comfortable and hospitable service. Every one of our staff is very happy to provide you with considerate service and bring you a home-like experience. Your satisfaction is the greatest compliment to us and the driving force for our continuous progress. We look forward to seeing you again.
Guest User
Garden Superior Room (2 beds)
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 26, 2024
The hotel room was very nice and bed was the best plus next to ramen and Starbucks 30 second walk and a shopping plaza too
Response from Property: Thank you for taking the time to share your feedback about your recent stay at HGI Shanghai Hongqiao NECC. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Kaniknun
Garden Superior Room (Double bed)
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 31, 2024
Staff is very good service. Nice room
Response from Property: Thank you for taking the time to share your feedback about your recent stay at HGI Shanghai Hongqiao NECC. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
CT123
Garden Superior Room (2 beds)
Stayed in Nov 2024
Family
4 review
3.7/5
Posted on Dec 29, 2024
The place is 10 minutes ride from National Convention Center (and the subway station there) and 20 minutes away from Hongqiao Airport. The ancient town of Zhujiajiao is probably 30/40 km from the hotel, and you can go there by subway as well. There is refurbishing works at the hotel front door causing noise in the early morning (7 a. m.) and inconvenience in getting on the taxi. There is also works next door on our floor which also incurring noise in the morning. The hotel is otherwise decent and clean.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at HGI Shanghai Hongqiao NECC. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Anonymous User
Garden Superior Room (Double bed)
Stayed in Nov 2024
Solo travelers
29 review
4.0/5
Very Good
Posted on Jan 19, 2025
You get what you pay for. Breakfast buffet was ok. Several western-type options in the immediate area within walking distance. Construction is happening in front of the hotel and behind it as well - can make for an unpleasant time at moments. Also hear the dancing grandmas across the road with their music blaring until around 8:30pm.
Response from Property: 尊敬的賓客，感謝您選擇入住酒店。很抱歉未能給您帶來您應該享受到的高品質服務。我們已經將您的問題反饋給酒店相關部門進行跟進改善，以求給您帶來真正高質量的服務。傾聽賓客的意見能幫助我們打造最一流的客户體驗。再次感謝您願意花費時間向我們提出寶貴的意見。正是因為有您這樣的反饋，讓我們認識到我們的不足之處，而不是在服務的領域固步自封。希望不久後您能夠再次光臨，讓我們有機會帶給您最一流的體驗。
Noe
Garden Superior Room (Double bed)
Stayed in May 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jun 12, 2024
The hotel was exceptionally clean and quiet. The staff members were extremely friendly and accommodating.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Shanghai Hongqiao NECC. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
sudhir kahtri
Garden Superior Room (2 beds)
Stayed in Nov 2024
Family
5 review
4.0/5
Very Good
Posted on Jan 31, 2025
service need to concern more . as hotel is good . but need more people to service well .
Response from Property: 尊敬的賓客，感謝您選擇入住酒店。很抱歉未能給您帶來您應該享受到的高品質服務。我們已經將您的問題反饋給酒店相關部門進行跟進改善，以求給您帶來真正高質量的服務。傾聽賓客的意見能幫助我們打造最一流的客户體驗。再次感謝您願意花費時間向我們提出寶貴的意見。正是因為有您這樣的反饋，讓我們認識到我們的不足之處，而不是在服務的領域固步自封。希望不久後您能夠再次光臨，讓我們有機會帶給您最一流的體驗。
Chua Siew May
Garden Superior Room (2 beds)
Stayed in Mar 2024
Family
40 review
4.5/5
Great
Posted on May 7, 2024
It’s near to Bai lian outlet . I like to stay this hotel. Because it is clean and convenient to stay .
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Shanghai Hongqiao NECC. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
Garden Superior Room (Double bed)
Stayed in Sep 2024
Business travelers
5 review
3.0/5
Posted on Oct 29, 2024
Its not upto the name "hilton".pricy and inconvenient. Need big improvement in guest service.surprisingly no one to assist carrying luggage to the room .breakfast is good.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Shanghai Hongqiao NECC. We are looking for more details during your stay. The hotel management values every guest's comments and suggestions. Based on your rating we know that there is room for improvement to meet your expectations. I do apologize for the inconvenience brought to you, The hotel team is committed to delivering an exceptional experience , and we will make improvement plans.
Mama_watoto
Garden Superior Room (Double bed)
Stayed in Jun 2024
Solo travelers
30 review
5.0/5
Outstanding
Posted on Aug 6, 2024
Returning customer, near hongqiao train station, smooth check in and customer service are friendly
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Shanghai Hongqiao NECC. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
RA92 Traveller
Garden Superior Room (Double bed)
Stayed in Jun 2024
Travel with friends
23 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Close to Shanghai National exhibition center which can take at least 10 minutes by taxi in peak traffic time and also close to subway station around by 1km walking distance. Friendly and good staff and well maintained hotel but the breakfast is not so good.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Shanghai Hongqiao NECC. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
Garden Superior Room (Double bed)
Stayed in May 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jul 10, 2024
Good location, close to Hongqiao airport and so many local restaurants near by, very clean and good service, I will stay this hotel again!
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Shanghai Hongqiao NECC. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
worawut
Garden Superior Room (2 beds)
Stayed in May 2024
Business travelers
2 review
4.5/5
Great
Posted on Jul 3, 2024
It's a little bit further from MRT/CSR station than i expected. but would highly recommend this hotel. the cleanliness, comfort, and stay is off the chart. i didn't expect to have automatic toilet elsewhere except japan but this hotel provides it. the gym and laundry is clean and ready to use too. great experience during my stay.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Shanghai Hongqiao NECC. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Anonymous User
Garden Superior Room (Double bed)
Stayed in May 2024
Solo travelers
23 review
4.2/5
Very Good
Posted on Jul 20, 2024
only downside is no nearby metro.. need to take didi to the nearest metro to go anywhere.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Shanghai Hongqiao NECC. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Chloe
Garden Superior Room (2 beds)
Stayed in May 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Jun 6, 2024
Good location from the airport to stay for business. Great shops and food options nearby
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Shanghai Hongqiao NECC. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!