Atour S Hotel Hongqiao Center Shanghai

The environment was clean and tidy, and the room was spacious. However, there was one major, unforgivable issue: On the second morning of our stay, at 8:30 AM, while we were still asleep, someone actually used a key card to open our door! I had to loudly ask 'Who's there?' three times before they finally realized their mistake and apologized. This was absolutely infuriating.

My experience at Atour far exceeded my expectations! From the moment I stepped into the lobby, the staff's smiles were warm and genuine, like a gentle autumn breeze. They proactively helped with my luggage during check-in, thoughtfully brought local tea bags to my room after I'd settled in, and even remembered my preference for warm water when I returned late. These subtle details revealed their genuine attentiveness. The cleanliness of the room was a pleasant surprise: the tabletops and mirrors were spotless, and even the corners under the bed were perfectly clean. The bathrobes felt crisp and had a sun-kissed freshness, completely putting my mind at ease about hotel hygiene. The facilities are thoughtfully designed for travelers' needs: the desk was at the perfect height for working, there were USB ports by the bed, and the soundproofing was excellent – no outside noise could penetrate. What I loved most were their tea sets and the reading nook. Brewing a cup of tea and enjoying a book there, all my travel fatigue instantly melted away. An Atour like this truly deserves to be my first choice for all future travels.