Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities9.0
Service9.2
Cleanliness9.3
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All reviews(1502)
Positive reviews(1453)
Reviews with photos/video(118)
Easy to get around(111)
Classy environment(93)
Friendly front desk staff(81)
Close to metro(55)
Convenient parking(45)
Perfect for business trips(23)
Poor air conditioning(15)
Stayed multiple times(8)
Negative reviews(47)
Guest User
Deluxe Double Room
Stayed in Jul 2025
Business traveler
2 review
10/10
Outstanding
Posted on Aug 21, 2025
Pleasant
Response from Property: 感謝您對我們酒店的讚美,我們很榮幸能夠讓您度過一個美好的夜晚。我們非常重視您的評價,將會持續改進我們的服務,讓您每一次的入住都感到滿意。
Letty Tea
Deluxe Room (2 Beds)
Stayed in Aug 2024
Solo traveler
7 review
8.0/10
Very Good
Posted on Sep 28, 2024
The hotel is very close to SJTU. Public transportation is easily accessible and lots of restaurants nearby. Service and amenities were good, but, It would be great to have a mini fridge in the room for beverages.
Response from Property: Dear guests: Thank you for your feedback and wish you a happy life and smooth work!
Lafei
Superior Queen Room
Stayed in May 2025
Solo traveler
10 review
10/10
Outstanding
Posted on Jun 10, 2025
Very good and clean
Response from Property: 非常感謝您對我們酒店的好評,非常高興能夠為您提供滿意的住宿體驗。我們會繼續努力,為每一位客人提供更好的服務。
NassimNN
TwinRoom
Stayed in Dec 2023
Couple
5 review
10/10
Outstanding
Posted on Jan 22, 2024
Nice, clean and cozy rooms. The service was on point and the location near metro station is convenient except for some noise once in a while.
Response from Property: My dear five-star review has been received, I stand at attention and salute ~ I promise to work harder in the future and live up to the Tathagata and the Lord~ Refill
Guest User
Superior Queen Room
Stayed in Dec 2022
Family
2 review
10/10
Outstanding
Posted on Jan 26, 2023
Nice hotel, good location, near to metro🚈🚇 station, neat and clean, staff is really hospitable, price is reasonable, I recommend this hotel to everyone.
Response from Property: Moved, moved, moved! In your words, I saw your trust in Xiaowei. There is nothing more romantic and moving than this. It is like the cool wind in summer and the burning fire in winter, which has always inspired Xiaowei to move forward bravely. In the future, please feel free to entrust yourself to Xiaowei...
Haoxiaoyizhibaozi
Deluxe Room (2 Beds)
Stayed in Nov 2024
Business traveler
22 review
10/10
Outstanding
Posted on Jan 6, 2025
Goodbao g
Response from Property: 尊敬的客人,感謝您選擇我們的酒店並給我們留下您寶貴的評價。
Guest User
Deluxe Room (2 Beds)
Stayed in Jun 2025
Family
8 review
10/10
Outstanding
Posted on Jul 21, 2025
I took my child to participate in an event and booked a room temporarily. It was very close to the event venue. The room was spacious, bright and quiet. The girl at the front desk was beautiful and kind, very helpful. The overall experience of this stay was very good.
Original TextTranslated by Google
Response from Property: Thank you for your praise of our hotel. We are honored to have you spend a wonderful night. We attach great importance to your evaluation and will continue to improve our services to make you satisfied every time you stay.
Guest User
Superior Queen Room
Stayed in May 2025
Business traveler
11 review
2.0/10
Posted on Jun 8, 2025
This is an old, run-down hotel. It is probably the worst hotel in Shanghai. If it were not near a school, no one would want to stay there.
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry for the bad experience you had. We have verified the problem you reported and immediately resolved the cause of your dissatisfaction. We will hold ourselves to a higher standard, continue to improve, and provide you with more satisfactory services. We look forward to seeing you again!
Guest User
Superior Queen Room
Stayed in Apr 2025
Solo traveler
1 review
10/10
Outstanding
Posted on May 4, 2025
I didn't expect to be able to book such a cheap room during the May Day holiday, and it was completely beyond my expectations. The room was clean and well-equipped, and easy to use. It's rare to see a room with both a dressing mirror and a lighted makeup mirror, and there are also many countertops. There are also sofas and small tables next to it, which can be said to be small but complete (the actual room is not small, it's just very suitable), so you can sit on the sofa to put on makeup, and the makeup brushes are placed in a row on the countertop. The toothbrush was also beyond my expectations. The bristles of toothbrushes in general hotels are very hard. I have sensitive gums and I dare not brush them a few times. This toothbrush is very soft and very similar to what I use daily. It's just breakfast. There are not many varieties, but the taste is OK, and there is no thunder. Then the location. This is my first time in this place. I'm not sure if it's cheap because it's remote? But the taxi to Disney and Shanghai Hongqiao is very smooth. This is a very warm trip to Shanghai.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel and leaving a good review! We have been committed to providing high-quality services to every guest, and your praise is our greatest motivation.
Guest User
Superior Queen Room
Stayed in Mar 2025
Business traveler
12 review
10/10
Outstanding
Posted on May 2, 2025
Hangzhou is a very grand city with a beautiful West Lake. It is indeed a first-tier city. There are many international hotels in Hangzhou. The hotel is well located, clean and comfortable. I had a good night's sleep and will come again next time.
Original TextTranslated by Google
Response from Property: Thank you for your praise of our hotel. We are honored to have you spend a wonderful night. We attach great importance to your evaluation and will continue to improve our services to make you satisfied every time you stay.
M10034028
Deluxe Double Room
Stayed in Mar 2025
Solo traveler
26 review
10/10
Outstanding
Posted on Apr 10, 2025
I stayed at Vienna Hotel on this business trip, and it really exceeded my expectations! As soon as I entered the door, I was amazed by the decoration of the lobby. The crystal chandelier and the retro patterned carpet made me feel like I was in a small European castle. Even the decorative paintings at the elevator entrance were very artistic.
The room was more spacious than I thought, and the bed was a special plus! The quilt was soft, and it felt like I was wrapped in a cloud when I lay down. I, who usually likes to sleep on the bed, actually slept until the alarm rang. There is also a USB charging port at the head of the bed, which is very friendly to mobile phone users like me! The bathroom is separated into dry and wet areas, and the shampoo and shower gel smell very fresh (I secretly wrote down the brand and planned to buy it at home), but the hair dryer has a little less wind power, so sisters with long hair may have to be patient and blow it for a longer time.
The breakfast must be praised! There are both Chinese and Western styles. The auntie at the freshly cooked noodle stall is super enthusiastic and insisted on adding two fried eggs for me 😂, and the fruit is also very fresh. The surrounding area is quite convenient. Turn right downstairs and there is a convenience store. Turn left and walk for five minutes to find a barbecue supper stall, which is suitable for people like me who are greedy in the middle of the night.
The waiters were very nice. The front desk lady saw me carrying a suitcase and helped me press the elevator. When I checked out, I said I had left my charging cable behind, and the cleaning lady brought it down in five minutes. I was touched!
At this price, it is really cost-effective to live in such a room. I will choose it next time
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel and leaving a good review! We have been committed to providing high-quality services to every guest, and your praise is our greatest motivation.
Guest User
Deluxe Double Room
Stayed in Feb 2025
Couple
43 review
10/10
Outstanding
Posted on Mar 22, 2025
The price is not expensive near the campus. The accommodation environment and hygiene are much better than those of the same price express hotels. The service attitude is standard and worth recommending. Although the decoration time is relatively long, there is no odor, which is an advantage. The facilities are very user-friendly, the network signal is good, and the scenery outside the window is good. The price-performance ratio is good, and I will stay there next time.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel and leaving a good review! We have been committed to providing high-quality services to every guest, and your praise is our greatest motivation.
Guest User
Deluxe Double Room
Stayed in Feb 2025
Business traveler
67 review
10/10
Outstanding
Posted on Apr 21, 2025
The room is spacious, clean and tidy. It is not far from the subway entrance. The price is moderate. It is also convenient to eat nearby. The front desk lady is warm and friendly. The breakfast is satisfactory. Overall, it is not bad
Original TextTranslated by Google
Response from Property: 感謝您對我們酒店的讚美,我們很榮幸能夠讓您度過一個美好的夜晚。我們非常重視您的評價,將會持續改進我們的服務,讓您每一次的入住都感到滿意。
Guest User
Deluxe Double Room
Stayed in Mar 2025
Business traveler
4 review
10/10
Outstanding
Posted on Apr 19, 2025
Wow! The front desk of this hotel is simply a five-star super service star! 👍
Original TextTranslated by Google
Response from Property: Thank you very much for your good comments on our hotel. Your satisfaction is our greatest wish. We will continue to improve the quality of our service to make your next stay more comfortable.
Guest User
Deluxe Room (2 Beds)
Stayed in Feb 2025
Family
2 review
3.0/10
Posted on Mar 14, 2025
We went to Shanghai for something, and the hotel we booked was quite far from the city, in Qingpu, and it took nearly an hour to get to the city. The environment was OK, and the attitude of the staff was OK. There was a lady at the front desk who was rather indifferent. I want to complain about the restaurant. 9:30 is their meal end time, and we arrived at 9:32, but there was no food. They gave us some steamed buns, which was really uncomfortable. Then the next day when we went to have breakfast, the auntie in the restaurant stared at you for fear that you would take things out. I really want to complain, can one person take out a lot of your ordinary breakfast food? It's OK not to take out, but being stared at while eating is like being a prisoner, which is really a headache.
Original TextTranslated by Google
Response from Property: Dear guest, we apologize for the unpleasant stay you've had. We've verified your concerns and immediately addressed the cause of your dissatisfaction. We will hold ourselves to a higher standard and strive to continuously improve to provide you with even more satisfying service. We look forward to seeing you again!