Hilton Shanghai Hongqiao

Five-Star Stay Perfection! Hilton Made the Journey Unforgettable.My stay at Hilton Hotel was absolutely flawless—deserving of a full five-star rating without a doubt! The moment I stepped into the lobby, the warm service from front desk staff Jocelyn instantly chased away my travel fatigue. Kiki and Sophia took the initiative to help with my luggage, greeting me with smiles while processing check-in efficiently. When I asked about local itineraries and off-the-beaten-path spots, Angell answered patiently and in detail, even sharing thoughtful tips to avoid pitfalls—friendly yet highly professional. The hotel facilities exceeded all expectations! The room was spacious and bright, with bedding as soft as wrapping myself in a cloud, ensuring a restful night’s sleep. The bathroom featured a practical dry-wet separation design, clean and tidy, with high-quality bathroom amenities. Thoughtful details like a vanity mirror and hair dryer were all readily available. The biggest highlight was the smart room controls—one touch to adjust the lights and curtains, blending cutting-edge technology with a cozy atmosphere for an extremely comfortable stay. Hygiene was impeccable! Every corner of the room was spotless, with no dust on the floors or surfaces. The bathroom was clean and odor-free, and even easily overlooked areas like under the bed and sofa crevices were meticulously cleaned, allowing me to stay with complete peace of mind. The dining experience was a delightful surprise for my taste buds! The breakfast buffet offered a rich variety of Chinese and Western dishes—fresh fruits, made-to-order pastries, and aromatic coffee, all using fresh ingredients with authentic flavors. The dinner buffet was equally impressive, featuring a dazzling array of seafood, hot dishes, and desserts, each exquisitely prepared and delicious, offering exceptional value for money. From service, facilities, and hygiene to dining, Hilton excelled in every aspect, making this journey even more wonderful. I’ll definitely choose Hilton again for my next trip and highly recommend it to all my friends!

What a fantastic experience at the Hilton Shanghai! After a difficult day and a long flight, I encountered an issue with another booking upon arrival. The Hilton team, led by the exceptionally kind and efficient Michael Wan, truly saved the day. Michael's swift and thorough resolution of my booking problem transformed my check-in experience. I was so grateful for their dedication to ensuring my stay was perfect. This hotel is a definite recommendation for anyone in Shanghai – you can count on their amazing team to provide top-notch service. Thank you, Michael Wan and the entire Hilton team, for an impeccable stay. See you soon!