Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.6
Service9.6
Cleanliness9.6
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All reviews(2516)
Positive reviews(2488)
Reviews with photos/video(421)
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Friendly front desk staff(189)
Close to metro(156)
Perfect for business trips(93)
Delicious breakfast(77)
Well decorated(66)
Awesome gym(61)
Tasty coffee(25)
Negative reviews(28)
Elninjo
Superior Queen Room
Stayed in Jul 2025
Family
7 review
9.0/10
Great
Posted on Aug 17, 2025
Nice & clean hotel. Staff is very kind and service minded. I love pillows and AI functions in the room. If the hotel has refrigerator, it would be great.
Location is good. It’s not far from the bund and Xintiandi.
Response from Property: Providing you with a comfortable and clean environment is our eternal pursuit. Your satisfaction is our greatest motivation. We look forward to seeing you again. Also, the photos you took are very beautiful.
Guest User
Business Queen Room
Stayed in Jun 2025
Solo traveler
6 review
9.5/10
Amazing
Posted on Jul 15, 2025
I recently stayed at this hotel and had a great experience. The location was perfect—right in the city center and close to restaurants, shops, and public transport. The room was very clean and well-maintained throughout my stay. What stood out most was the staff—they were incredibly friendly and helpful, always ready to assist with any questions or requests. Highly recommend!
Response from Property: Thank you for choosing Xiaoru and taking the time to share your experience! We are deeply encouraged by your appreciation of our hotel's location, service, cleanliness, dining, and facilities, which is exactly what Xiaoru strives to achieve. Xiaoru will continue to maintain our high standards and looks forward to providing you with an even more heartwarming experience next time! We wish you a pleasant stay!
Phukan
Superior Queen Room
Stayed in May 2025
Couple
2 review
7.5/10
Posted on Jun 29, 2025
Hi..Trip team
The hotel area its very convenient and easy to go around down town but in our room smell so bad because of someone before smoking in the room. Even we’re require room non- smoking but in the room still smelling and i had extremely terrible experience for beside our room. They are talk with each other very noisy and they not close the door properly so the sound its makes us woke up early and so bother us so much.
So I hope this my review will do the hotel solves problem this .
Thank you
Response from Property: Dear guest, hello! Thank you for your feedback. We apologize for the smoke and noise in the room. Due to the inadequate cleaning and negligence of sound insulation, your experience has been affected. We have fully checked the cleaning process of non-smoking rooms and strengthened the night floor inspection. I hope you can give Xiaoru a chance to make a new beginning. Xiaoru will continue to improve and look forward to your next visit!
Sophie Linh
Business Queen Room
Stayed in Apr 2025
Family
2 review
9.5/10
Amazing
Posted on May 16, 2025
I traveled with my younger sister and booked this hotel for our Disneyland trip. We really enjoyed our stay here! All the staff were kind and supportive — I truly appreciated them!
A big plus is that the hotel provides a shuttle bus to both Disneyland and Pudong Airport, which made our trip much more convenient.
There are a few downsides, such as the bathroom amenities — I recommend bringing your own for a better experience.
That said, the room was spacious, and the bed was soft and very comfortable to sleep on. Overall, it was a pleasant stay!
Response from Property: Dear guest: Hello! Thank you very much for your comments and recommendations! We will continue to serve every guest with our heart and create a warm home for them! We are very glad that you had a pleasant experience in our hotel! We hope we have the opportunity to serve you again! Welcome to visit us again! I wish you a happy life! Thank you!
Anonymous User
Family Room
Stayed in Apr 2025
Family
2 review
9.5/10
Amazing
Posted on May 14, 2025
was able to contact the hotel with trip.com chat. facilitated the stay greatly. Very comfortable bed and pillow. and loved that it had laundry space. didn get to use the exercise equipment cuz walking during the day was bad enough but they looked well maintained
location was a bit far from the lujiabang station, closer to madang station
breakfast was good too, and had a decent spread
overall great stay :)
i'm not sure why the hotel staff kept opening the windows during cleaning though
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Suphachai
2-bed Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 21, 2025
Very clean hotel, with free coffee and water. Located in a convenient location.
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Hoon
Business Queen Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 15, 2025
Strategic location
The breakfast is nice
The room is super clean, good for infant
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Tanya Suwandecha
Business Queen Room
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on May 1, 2025
This is a really nice hotel with great features including its location, cleanliness, security, and overall comfort. The room isn't very spacious, but it's still suitable for two people. The bathroom was larger than expected, with separate dry and shower areas, which was a pleasant surprise. One unique and convenient feature is the delivery robot—no need to pick up food yourself, as it brings to your room.
Response from Property: Dear guests: Hello! Thank you for your affirmation and praise for the hotel. We will continue to maintain a clean and comfortable environment for you. Your praise is the driving force for all our hotel staff to work hard. I sincerely hope that you will have a happy life and work. Home Inn Select-Shanghai Xintiandi Lujiabang Road Subway Station Branch welcomes you again. Thank you!
Fanngg
Family Room
Stayed in Mar 2025
Family
3 review
10/10
Outstanding
Posted on Apr 17, 2025
We had a great 4 nights here. Everything was perfect. The location is good, close to the train station but we mostly used Didi. It was convenient for getting around. They changed our towels every day and gave us plenty of drinking water in the room. The free laundry service was a nice bonus. If you want a peaceful place away from the crowds, I'd recommend this hotel.
Response from Property: Dear guest: Hello! We are glad to receive your praise. The hotel has a superior geographical location and is well-equipped with restaurants, shopping, leisure and entertainment facilities. It is very popular among guests. We have always taken meeting the reasonable needs of guests as our service concept, providing each guest with personalized high-quality services and a more comfortable stay experience. We sincerely look forward to your patronage again!
Anonymous User
Business Queen Room
Stayed in Feb 2025
Couple
2 review
10/10
Outstanding
Posted on Mar 24, 2025
Great Location. Just 7min walk from train station to hotel. Hotel provided free laundry service as well.
Response from Property: Dear guest: Hello! Thank you very much for your comments and recommendations! We will continue to serve every guest with our heart and create a warm home for them! We are very glad that you had a pleasant experience in our hotel! We hope we have the opportunity to serve you again! Welcome to visit us again! I wish you a happy life! Thank you!
Foo Family
Business Queen Room
Stayed in Feb 2025
Family
1 review
7.5/10
Posted on Mar 20, 2025
There is a hair under the blanket, the floor is a bit dirty, and the room is small. The room is suitable for two adults or one adult with two children.
Response from Property: Dear guest, hello, thank you very much for giving us your valuable suggestions in your busy schedule. We hope you can understand some omissions in the process of serving you. Maintaining high-quality service is our unremitting pursuit. We will continue to work hard and come to provide you with it next time. We look forward to your next visit and wish you all the best!
Guest User
Business Queen Room
Stayed in Jul 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Aug 25, 2025
Hotel was clean, perfect service and location. The receptionist is very nice, he gave us all some gifts
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
CH Kei
Family Room
Stayed in Jul 2025
Family
2 review
10/10
Outstanding
Posted on Aug 24, 2025
Good location and good environment. Room is clean & tidy. Cleaners come to clean the room everyday. Staff is super helpful and friendly. They helped to find my parcel when I’ve already left the hotel & arrange delivery to my place. Would definitely recommend this hotel to anyone.
Response from Property: 尊敬的賓客:您好!非常感謝您的點評和推薦!小如會繼續用心服務好每一位客人,為賓客營造一個温馨的家!小如非常高興您在酒店有一段愉快的經歷!希望小如有機會再次為您提供服務!歡迎您的再次光臨!祝您生活愉快!謝謝!
欧文懿
Superior 2-bed Room
Stayed in Jun 2025
Traveling with friends
12 review
10/10
Outstanding
Posted on Aug 1, 2025
The hotel is very clean, new and the location is very convenient! The staff is very friendly and helpful!
I would stay here again!
Response from Property: 尊敬的賓客:感謝您選擇我們酒店並對我們酒店給予支持與厚愛。您對酒店服務的滿意是酒店全體員工工作的動力,讓每位賓客都能感受到賓至如歸的感覺是我們服務的最終目標。期待您的再次光臨,祝您及您的家人萬事如意,天天開心!
Alexandra Patricia
Business Queen Room
Stayed in Mar 2025
Couple
8 review
8.5/10
Very Good
Posted on Apr 15, 2025
Good hotel with everything we needed.
Response from Property: 尊敬的賓客:您好!非常感謝您的點評和推薦!我們會繼續用心服務好每一位客人,為賓客營造一個温馨的家!我們非常高興您在酒店有一段愉快的經歷!希望我們有機會再次為您提供服務!歡迎您的再次光臨!祝您生活愉快!謝謝!