Shanghai Guoyu Hotel (Cao'an Branch, Jiading Campus, Tongji University) Reviews

Response from Property: Dear guest, thank you very much for sharing your candid experience during your stay and we sincerely apologize for the issues you encountered. We value your feedback and would like to take this opportunity to clarify: Our hotel has officially been fully managed by our new operating company and management team. The experience you described occurred under the previous operating company. As the new management team, we are deeply regretful and find it completely inconsistent with the service standards we strive for today. Our new operating company and service team have implemented a rigorous training system and are focused on providing efficient, friendly, and customer-centric service. We have streamlined various service procedures, particularly in the areas of hygiene and service, setting higher standards. We regard your feedback as a driving force for our progress. As the new team, we are committed to learning from past experiences and are committed to creating an excellent stay experience for every guest.

Response from Property: We apologize again for your negative review and we look forward to providing you with a better experience in our future services.

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!

Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Response from Property: Thank you for your recognition of the hotel. Looking forward tovisiting again,

Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!

Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!

Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!

Response from Property: We are very sorry for the inconvenience caused to you. We are gradually improving the hygiene issues. We are very sorry for the bad stay experience you have had. We hope you can give us a chance to correct our mistakes. We look forward to your next stay and give you a wonderful stay experience!

Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!

Response from Property: Dear guest, thank you very much for your five-star review! We are sincerely happy to see that you emphasized the good facilities and good hygiene! This recognition is the best affirmation of the professionalism and hard work of our behind-the-scenes heroes - the dedicated housekeeping team, the engineering maintenance team who always ensures the integrity of the facilities, and all service staff! I have shared your praise with them, and everyone is very motivated. Creating a well-equipped, clean and worry-free stay environment for guests is our most basic and core commitment. Your feedback makes us more convinced of the importance of adhering to high standards. We will continue to invest to ensure that this quality remains consistent.

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!

Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!