Our store is a boutique business hotel. The hotel adopts European design and adheres to the group's theme of "music art". The hotel has elegant and humanized luxury rooms, as well as parking lots and supporting facilities such as small meeting rooms for multiple people and large meeting rooms for multiple people. The hotel is located at No. 9 Erdao Lane, Zhufang Road, Zhenjiang City, in the Sanmao Palace commercial district. It is about 1.3 kilometers away from the Wanda High speed Railway Station, train station, bus station, and airport terminal at Zhenjiang Jiangnan Square. It is about 7.2 kilometers away from Zhenjiang South Railway Station, 2 kilometers away from Bainiangzi Shuiman Jinshan Temple by car, about 7 kilometers and 15 minutes away from Jiaoshan Scenic Area, about 5 kilometers and 10 minutes away from Beigu Scenic Area, and about 2.2 kilometers away from Nanshan Scenic Area. It is a great place for business negotiations, tourism, sightseeing, and leisure shopping. The guest room is equipped with a whole house intelligent voice control system, which can accurately control the brightness of lights, air conditioning temperature zone, curtain opening and closing, and toilet mode with just one voice command, bidding farewell to the tedious manual operation. The unique shower design soothes the body and mind, the high-speed global network is always online, and coupled with the thoughtful service of "gentlemanly taste, ladylike warmth", it directly maximizes the convenience and comfort of business travel, and fully enjoys the beauty of Zhenjiang's mountains, waters, and art.
"The hotel may have a long construction time and is close to the scenic spot Xijindu or Jinshan. Compared with other Vienna hotels, it is slightly inferior. It is too perfunctory to compare with hotels of the same type of quasi-four-star and above.
This trip is the peak season of May 1st Golden Week, the price is three-level jump, I think it is understandable (after all, three times the salary investment), but I don't really feel the service.
When parking first, there is no special person to guide the underground parking lot at the gate, resulting in a rainy day parking around the corner (during the period, the car staff get off the bus, since there is already a doorman guide, can you put a handle or an umbrella?
Standing straight at the door), this is not as good as Wuhan Vienna.
Secondly, at 4 pm on the same day, there were 2 people in the hall, and there were four or five groups of wet guests, all spent in the hall.
Then, since I saw a child after check-in, the service staff did not remind me whether I needed children's slippers (later consulted the front desk and sent it up).
In addition, the room reservation displays one-click intelligent management (feeling is really good, watching a TV, it is to let you scan the code to flush the fee; smart toilet, it is automatic water spray).
Fifth, the reservation is included in breakfast (breakfast is on the 12th floor). When the result went upstairs, the aunt stopped and asked for breakfast coupons. The result went to the first floor and asked again. Good guy, the front desk said (sorry, forgot), this service is really ”nuanced”. If you can trouble the guests, you will definitely not trouble yourself.
Finally, before leaving the store, I thought about some changes and washing clothes. In the room, I didn't even have a bag.
The general manager of Vienna Xijindu Store, a guest suggested: 1. It is recommended that the staff's service responsibility be improved, and the guests should consider it from the perspective of the guests. 2. For the golden stage of the scenic spot, personnel investment should be strengthened and management inspections increased. 3. Therefore, the subtle feelings are often before and after the processing (ask more, say more), and the service advantages are immediately obvious. 4. Put an extra publicity bag in the room, which can not only promote, but also improve the service in a subtle way. 5. The water of ice dew sent by the room is actually not much different from the slightly better mineral water. If it can be improved, I believe that small investment will make you unexpected returns. 6. If you can increase the management of ladder control, the privacy and hotel quality may be even higher.
More words, if the general manager of the store can see, I hope to help you from the real perspective of the guests to give you some inspiration, purely their own personal views.
The last place to be praised: late check-out until 14 o'clock, when checking out, because you have to play in the surrounding attractions, you are afraid that it will be too late to check out, the front desk is very warm to reply. This service can still be available during the tourist season, which is not easy. (Other pictures of the hotel will not be uploaded)."