"Located near the bustling Hongqi Street, I blindly trusted this Atour hotel because I had a good experience at their other properties before. It just goes to show, even with a big chain, you should still do your research.
Usually, when I stay at Atour, they provide drip coffee, so I didn't bring any on this trip. Upon checking in, I noticed there wasn't any in the room. I casually asked the front desk if they forgot to provide it (Atour's kettles are perfectly designed for drip coffee), and the front desk agent subtly implied that my room type wasn't 'eligible' for complimentary drip coffee. I was utterly baffled. First of all, it's not like I desperately needed those two packets of coffee; I could easily order delivery and have it in ten minutes. Secondly, while I didn't book a 'top-tier luxury lake view' room, I did book a 'superior city view king' room at a mid-to-high price point. And as a gold member, I'm 'not eligible'? Then, to top it off, the guy at the front desk condescendingly said that since I asked for it, they would send it up anyway. Well, no one ever sent it, not that night nor the next day until I checked out. I found it quite amusing – who cares about his two packets of drip coffee?
Secondly, when checking in, the front desk girl mentioned we hadn't booked breakfast. I confirmed we wouldn't be having breakfast, and she silently rolled her eyes, but unfortunately, I saw it. I've been staying at Atour since before they had so many locations, and I initially thought their rapid expansion over the past few years was a good thing. However, ever since they started using celebrities to sell merchandise, it seems the experience of us loyal members no longer matters. I hope their new 'business model' can withstand the test of the market."