Theatel Sapporo

Theatel Sapporo Reviews

Theatel Sapporo

Minami4Jo, Chuo Ward, Sapporo City, Hokkaido, 064-0804, JapanSee Hotel Details
Theatel Sapporo
Theatel SapporoTheatel SapporoTheatel Sapporo
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

8.4/10
Very Good
186 review
Verified reviews
Location9.0
Amenities8.1
Service7.9
Cleanliness8.7
Filter by:
Sort by:
All reviews(186)
Positive reviews(173)
Reviews with photos/video(77)
Clean bathrooms(20)
Comfortable bed(13)
Easy to get around(11)
Average sound insulation(8)
Located downtown(8)
Convenient for shopping(7)
Perfect for business trips(6)
Includes a safe(5)
Negative reviews(13)
Guest User
Single Smart Capsule for Women
Stayed in May 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Jul 7, 2025
Good service, environment
Response from Property: Thank you very much for staying with us and for sharing your kind feedback. We are delighted to hear that you were satisfied with the spacious room, modern facilities, and the comfortable water pressure and temperature in the bathroom. Your words are truly encouraging for our entire team. We will continue to maintain our facilities and strive to improve our services so that we can provide a pleasant stay for all our guests. We sincerely look forward to welcoming you again in the future.
Gee Woo
Single Smart Capsule for Women
Stayed in Jun 2025
Solo traveler
52 review
9.5/10
Amazing
Posted on Jul 12, 2025
It was super convenient location for shopping, dinning and from Airport Limouzine bus also. Many tour starts from susigino. Room was 1 single bed size with multiple plugs Used 2nd floor Ceiling was high enough to stand It was good But no locking system Some ladies opened my room curtain by mistake Overall clean convenient worth to stay Clean
Response from Property: Thank you very much for staying with us and for taking the time to share your thoughtful feedback. We are delighted to hear that you were pleased with the convenience of our location, the cleanliness of the room, and the available amenities. At the same time, we sincerely apologize for any concerns caused by the lack of a key system. We take your comments seriously and will consider them carefully as we work to strengthen our safety measures. Your kind words about the comfort of your stay are truly encouraging, and we will continue striving to provide a secure and pleasant environment for all our guests. We look forward to welcoming you again in the future.
Sapporo Shimin
Single Smart Capsule for Women
Stayed in Sep 2024
Solo traveler
30 review
9.5/10
Amazing
Posted on Oct 8, 2024
The facility was very nice and clean. For the price, it’s hard to beat. Expect that some of the other people will be noisy or rude, though. Someone was talking on their phone in the room area at 9:30, and around 1:00 someone was loudly munching on snacks. May want to bring noise canceling headphones, but otherwise it was great.
Response from Property: Thank you very much for staying at our hotel. We are very pleased to hear your compliments about our facilities and cleanliness. We sincerely apologize for any inconvenience you may have experienced regarding the manners of other guests. In order to provide you with a pleasant stay, we will ensure that our guests are well informed about the manners of our guests. In addition, we distribute earplugs free of charge near the entrance of each dormitory. We hope you will make use of them as well. We look forward to welcoming you again. All the staff at Theatel Sapporo
Solo Male - Long Term Travel
Single Smart Capsule
Stayed in Aug 2024
Solo traveler
32 review
8.5/10
Very Good
Posted on Oct 4, 2024
Expectation/Reality: fair representation of photos from reality. Bunks are organized in a clever way which make it feel quite private. Security: good lock in bed room. Code required to get into the bunk area. And generally felt belongings were secure. Hygiene: generally very clean, seems like a pattern in Japan. The ceiling of the top bunk is open style, rugged but clean. Hospitality: sometimes it took some patience to deal with a human. But the online check in / out works fine. You need to take an elevator to get to the hostel Social Atmosphere: only stayed a few nights so did not have best opportunity to engage, however, there is an abundant amount of common space and would expect it to be good. Overall would come again and would reccomend.
Response from Property: Thank you very much for your stay at our hotel and for taking the time to write this review. We are very happy to hear your compliments about the cleanliness of our facilities, the privacy of our accommodations, and the safety of our security system. However, we are sorry that some of the services provided by our staff were not to your satisfaction. We will continue to make every effort to improve our services, and we would appreciate your continued support.All the staff of Sheater Sapporo
Anonymous User
Single Smart Capsule for Women
Stayed in Jun 2024
Solo traveler
16 review
6.5/10
Posted on Jul 18, 2024
Staying here for 1night, all good. they have a huge bed and really comfortable also there are many electric sockets. But some staff isnt friendly not even greeting the guests also i cant change my money to coins when i wanna do the laundry, so i have to go to the 1st floor with my pajamas;)
Response from Property: Thank you very much for staying with us and for taking the time to write this review. We are very happy to hear that you were satisfied with our facilities and that you had a pleasant stay. On the other hand, we are very sorry that you had an unpleasant experience with our staff. We will make every effort to improve this in the future. Regarding currency exchange, we apologize for any inconvenience this may cause you as we do not handle any cash at our hotel. We will make every effort to provide better service in the future. We look forward to welcoming you again. All the staff of Theatel Sapporo
イルファン
Single Smart Capsule
Stayed in May 2024
Solo traveler
2 review
10/10
Outstanding
Posted on Jul 9, 2024
nice play to stayyy and very nice locationnnn.. they have big thether tooo
Response from Property: Thank you for staying with us. We are very pleased to hear your high evaluation of our hotel. It is very encouraging to hear that you were satisfied with our location and the convenience of our facilities. We will continue to make every effort to provide you with a pleasant stay. We look forward to welcoming you again. All the staff at Theatel Sapporo.
felixlee0530
Single Smart Capsule
Stayed in Nov 2024
Solo traveler
41 review
10/10
Outstanding
Posted on Jan 30, 2025
The hotel is located really close from Susukino station, so it was really convenient.
Response from Property: Thank you for staying with us. We are delighted that you praised our convenient location from Susukino Station. It is a great pleasure for us that you found it convenient for our guests. We will continue to improve our services to make your stay more comfortable. We sincerely look forward to welcoming you again.All the staff of Theatel Sapporo
Yannick Scarascia
Double Smart Capsule
Stayed in Sep 2024
Couple
3 review
7.5/10
Posted on Oct 27, 2024
I liked how they built the dormitory with stairs and wood, but there is a big lack of space. We are a backpackers couple and we took a king size bed in mixer dorm. No place for our bags. Very tiny room. Toilets were mixed (men/women) which is a bit akward 💩 WiFi was ok but not perfect. Location is perfect.
Response from Property: Thank you very much for staying with us and for taking the time to post this review. We are pleased to hear your compliments about the design and location of our dormitory. However, we are very sorry for the inconvenience caused by the small space and luggage storage. Based on your feedback, we will consider ways to create a more comfortable environment. We also understand your feelings regarding the mixing of men and women in the restrooms. We take your comments seriously and will take them into consideration for future reference.We will also work to further improve WiFi. We will continue to strive to provide better service in the future. We sincerely look forward to welcoming you back for another stay. All the staff of Theatel Sapporo.
Anonymous User
Private Room (4P)
Stayed in Dec 2024
Traveling with friends
2 review
8.5/10
Very Good
Posted on Apr 3, 2025
Nice place and the location is in central area, also near from the station.
Response from Property: この度はご宿泊いただき、また口コミを投稿していただき誠にありがとうございます。当ホテルの街の中心部や駅に近い立地にご満足いただけたこと、大変嬉しく思っております。今後もお客様に快適にお過ごしいただけるよう、サービスの向上に努めて参ります。またのご宿泊を心よりお待ちしております。Theatelスタッフ一同
FredChen
Private Room (4P)
Stayed in Aug 2024
Traveling with friends
4 review
7.5/10
Posted on Sep 18, 2024
Top location in the city center. Smooth checking in and out. Since the bathrooms are shared tidiness depends a lot on how other guests behave as well.
Response from Property: Thank you for staying with us and for taking the time to post this review. We are pleased to hear that you enjoyed our city center location. We are very pleased to hear that check-in and check-out went smoothly. We appreciate you pointing out that the shared bathrooms depend in part on the manners of other guests. We will strengthen our efforts in cleaning and informing our guests of the rules so that they can use the rooms more comfortably. We will continue our efforts to create a comfortable environment for everyone and look forward to serving you again in the future. All the staff of Theatel Sapporo.
GoodEarth
Double Smart Capsule
Stayed in Sep 2024
Solo traveler
48 review
7.0/10
Posted on Oct 29, 2024
Location is very good in Susukino. Room are very hot and seem to have no ventilation.
Response from Property: Thank you very much for staying with us. We are very pleased to hear your compliments about our location.However, we sincerely apologize for the inconvenience caused by the temperature control and ventilation in your room. Providing a comfortable environment is our top priority, and we will strive to make improvements based on your valuable feedback. Specifically, we will re-evaluate our HVAC system inspections and ventilation methods and take steps to prevent similar problems from occurring in the future.Thank you for taking the time to provide us with your feedback.All the staff of Theatel Sapporo
Geok Hong
Double Smart Capsule
Stayed in Jun 2024
Couple
4 review
10/10
Outstanding
Posted on Jul 25, 2024
Lucky to get to know this place from Trip.com recommendation. Accessible from Sapporo station. We chose to walk the famous Underground Walkway to the hotel. The hostel is spacious. Facilities are well equipped. I feel safe.
Response from Property: Thank you very much for staying with us and for taking the time to post this review. We are delighted to hear that you were satisfied with our location, facilities, and spaciousness, and that you had a safe and comfortable stay with us. We will continue to strive to provide you with even better service in the future. We sincerely look forward to welcoming you back for another stay. All the staff of Theatel Sapporo
LAILA ZAMRUT
Single Smart Capsule for Women
Stayed in Dec 2024
Solo traveler
1 review
9.0/10
Great
Posted on Feb 4, 2025
Great Location. I'll definitely stay here again.
Response from Property: Thank you very much for staying with us and for taking the time to post this review. We are very happy to hear that you found our location to be excellent and that you will definitely come back again. We look forward to welcoming you back for your next stay at Theatel Sapporo.
Travel around the world Go!
Single Smart Capsule for Women
Stayed in Nov 2023
Family
25 review
10/10
Outstanding
Posted on Jan 13, 2024
The location of the hotel is very convenient, there are many restaurants and shopping malls downstairs, and the environment of the hotel is very comfortable and clean.
Response from Property: Thank you for using Theatel Sapporo. We are glad that you enjoyed your stay with us. We are glad that you liked our hotel's convenient location and clean environment. All of our staff will continue to do their best to provide you with a pleasant stay. Thank you very much for taking the time out of your busy schedule to post a review. We look forward to seeing you again. All the staff at Theatel Sapporo
Guest User
Single Smart Capsule for Women
Stayed in Mar 2024
Solo traveler
14 review
9.5/10
Amazing
Posted on May 6, 2024
The hostel hasnt any Windows in the Commonwealth room and the womens dormitory. But I really liked the privacy of the capsule and the staff there (friendly and helpful). I would come again :)
Response from Property: Thank you for staying with us. We are very sorry that we could not meet your expectations regarding the lack of windows in our common lounge and women's dormitory. However, we are pleased that you enjoyed the privacy of our capsules and the service of our helpful and friendly staff. We promise to continue to provide you with even better service in the future. We look forward to welcoming you back for another stay.Theatel Sapporo Staff