Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities8.3
Service8.5
Cleanliness8.8
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All reviews(71)
Positive reviews(70)
Reviews with photos/video(19)
Convenient location(20)
Easy to get around(18)
Close to train station(18)
Awesome stay(17)
Great service(9)
Too noisy(5)
Negative reviews(1)
Guest User
Small Double Room
Stayed in Jun 2025
Solo traveler
41 review
10/10
Outstanding
Posted on Aug 2, 2025
Hotel is well situated in the city centre, opposite the train station. The staff were friendly and helpful. The room was tidy and had everything needed. It was a bit warm but nothing much could be done about that given the weather and time of year.
Guest User
City Double Room
Stayed in Jul 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Aug 27, 2025
Bit of a struggle at check in but other then that very good very clean and amazing hotel
Anonymous User
Deluxe Double Room
Stayed in Jun 2025
Family
2 review
8.0/10
Very Good
Posted on Jul 14, 2025
The rooms were standard, equipped with basic necessities and a fan but was still really hot at night in the summer. If you’re visiting Newcastle in the summer, I would not recommend this hotel. Would be good for colder months though
Guest User
Small Double Room
Stayed in May 2025
Couple
2 review
8.0/10
Very Good
Posted on Jun 27, 2025
Room was extremely stuffy , no air flow at all so really difficult to sleep or even be comfortable. Hotel bar shut super early barmaid literally kicked us out at 10pm .
Mama pumpkin
City Double Room
Stayed in Mar 2025
Family
8 review
7.0/10
Posted on Apr 30, 2025
Location was perfect across the road from the train station. And a 24 hour reception. We had a late flight into Newcastle landing at 1:30am. So was perfect. Snacks in room were dusty, bedding was stained but we just needed sleep.
Danielle Rixon
City Double Room
Stayed in Mar 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Apr 14, 2025
Absolute brilliant hotel, staff so friendly and welcoming, can I just say, paul on reception was an absolute legend, as I rang up in the morning to request an early check-in as we arrived after 12 and check-in wasn't untill 3, but paul put a lock on our room, so it was ready for us when we arrived, give that man a raise. Perfect location and comfortable rooms, will deffo recommend, and if im visiting Newcastle again, I think this hotel will be my first choice, depending on price. Thanx 😊 Danielle and Michelle from Liverpool
Anonymous User
One Bedroom City Apartment
Stayed in Mar 2025
Couple
14 review
7.5/10
Posted on Apr 5, 2025
Need to take note whether the booking is for the County Hotel or the County Aparthotel. It wasn’t clear when we booked it. The County Hotel is better located but the Aparthotel is further away from the train station. The Aparthotel room that we stayed in was big but it was slightly older - the bed was very well used and had little support. But overall, the room was still okay, not the best.
Guest User
City Double Room
Stayed in Jul 2024
Business traveler
3 review
8.5/10
Very Good
Posted on Aug 23, 2024
Great deco style ! Great location !
But , there is some kind of smoked smell at the ground floor it sinces like from the kitchen.
Guest User
Deluxe Two-Bedroom Apartment with Kitchen
Stayed in Jul 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Aug 19, 2025
Great room great staff and a great price
Guest User
Small Double Room
Stayed in Nov 2024
Couple
1 review
6.0/10
Posted on Dec 1, 2024
We checked in and checked straight back out again after going into the room. The room was tiny definitely not suitable for more than 1 person. The "double" bed was pushed right up against a wall and wasn't much bigger than a single bed. Room was dusty all over. The bathroom was bigger than the actual room although you couldn't actually sit on the toilet properly as the sink cabinet was right next to the toilet. The room stank of food as I'm guessing was above the kitchen as the big fans were next to the window. Couldn't open the window as the smell of food was then even worse so the room stank like burger grease. Room was really hot as the radiator was turned on however couldn't turn it off and opening the window wasn't an option either. Reception area is really nicely presented but definitely not a reflection on the rooms which are poor to say the least. Ended up booking into a second hotel round the corner which is amazing complete opposite end of the scale in comparison to the first. Unfortunately meant we've ended up paying for 2 hotels just for 1 night but lesson learnt.
Jennifer Anne
City Double Room
Stayed in Sep 2024
Business traveler
4 review
10/10
Outstanding
Posted on Oct 17, 2024
Absolutely loved the hotel, the staff were so friendly and helpful! Super central and great room
Chan
Small Double Room
Stayed in Aug 2024
Business traveler
19 review
10/10
Outstanding
Posted on Oct 11, 2024
This hotel is very close to the train station so the guests can just walk across the street to take the train. The hotel room is nice and big and clean. So, it’s very good for the guest who need to take the train in the early morning or late evening. There’re also many restaurants near the hotel. Also the metro station is just a few steps from the hotel. So the guest can get around the city using the underground metro conveniently.
Alhasan Sirb
Deluxe Two-Bedroom Apartment with Kitchen
Stayed in Jul 2024
Family
22 review
10/10
Outstanding
Posted on Aug 11, 2024
Amazing
Elise
City Double Room
Stayed in Apr 2024
Couple
6 review
9.0/10
Great
Posted on May 12, 2024
We had an enjoyable stay here - the location is fantastic, the prices are reasonable but arguably a bit much on a Saturday night for what it is. The floors are creaky and the walls aren't that thick, and we were in a room at the front of the hotel so the music from the bar below was so so loud. The service was good enough though and the rooms were well cared for.