Shangri-La Fuzhou

Shangri-La Fuzhou Reviews

Shangri-La Fuzhou

No.9 South Xinquan Road, Gulou District, Fuzhou, Fujian, 350005, ChinaSee Hotel Details
Shangri-La Fuzhou
Shangri-La FuzhouShangri-La FuzhouShangri-La Fuzhou
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Guest Reviews

9.3/10
Very Good
7956 review
Verified reviews
Location9.3
Amenities9.0
Service9.4
Cleanliness9.4
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All reviews(7956)
Positive reviews(7789)
Reviews with photos/video(2131)
Delicious breakfast(613)
Friendly front desk staff(371)
Perfect for business trips(336)
Located downtown(221)
Luxurious(90)
Great swimming pool(86)
Loved the night views(65)
Excellent afternoon tea(42)
Negative reviews(167)
Guest User
Deluxe 2-bed Room
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 10, 2025
The check in process was smoothly and quickly. Edwin helped us with the check in process. Annie also offered us warm welcome with seasonal fruit and water. Dio also assisted us send the luggage to our room. Everyone in the hotel is friendly and welcoming and the whole stay was great! The breakfast buffet has lots of opportunities and fresh. Highly recommended!
Response from Property: 尊敬的賓客， 感謝您對酒店服務員工的認可，並給予慷慨的點評。酒店位於福州市中心地帶，室內直達香格里拉八匚滙購物商場，緊靠五一廣場與于山風景區。酒店自助早餐種類豐富，多種福州特色早餐任您選擇。為您提供高標準的服務是我們的榮幸，我們誠摯地期待您的再次光臨，希望能與您在有福之州再會！
Jasmine
Deluxe 2-bed Room
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 12, 2025
Overall is pretty good, the hotel might be old style but keep clean, we can see the flag raising from our room
Response from Property: 尊敬的賓客， 感謝您對酒店服務員工的認可，並給予慷慨的點評。酒店位於福州市中心地帶，室內直達香格里拉八匚滙購物商場，緊靠五一廣場與于山風景區。酒店自助早餐種類豐富，多種福州特色早餐任您選擇。為您提供高標準的服務是我們的榮幸，我們誠摯地期待您的再次光臨，希望能與您在有福之州再會！
Guest User
Deluxe King Room
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on Jun 4, 2025
great experience. room was clean and spacious. toilet was awesome because well segregated wet and dry area, plus great water pressure from shower. breakfast buffet was pretty good too! Annie really took care of us by sending us tea, snacks and even complimentary breakfast! loved our stay here
Response from Property: 尊敬的賓客， 感謝您對酒店服務員工的認可，並給予慷慨的點評。酒店位於福州市中心地帶，室內直達香格里拉八匚滙購物商場，緊靠五一廣場與于山風景區。酒店自助早餐種類豐富，多種福州特色早餐任您選擇。為您提供高標準的服務是我們的榮幸，我們誠摯地期待您的再次光臨，希望能與您在有福之州再會！
Anonymous User
Deluxe 2-bed Room
Stayed in Feb 2025
Couple
18 review
10/10
Outstanding
Posted on Mar 20, 2025
Friendly & helpful staff. Clean bedroom & bathroom. Happy with the size of the room. Complimentary a plate of fruits & small “chinese jelly” dessert drinks. 5 stars alright.
Guest User
Deluxe King Room
Stayed in May 2025
Couple
3 review
10/10
Outstanding
Posted on Jul 2, 2025
Perfect stay, very comfortable and everyone was very kind and helpful. Very easy to get Didi pick up in front of the hotel. Great restaurants all around the neighborhood and nice fine dining options in the hotel mall.
Response from Property: 尊敬的賓客， 感謝您對酒店服務員工的認可，並給予慷慨的點評。酒店位於福州市中心地帶，室內直達香格里拉八匚滙購物商場，緊靠五一廣場與于山風景區。酒店自助早餐種類豐富，多種福州特色早餐任您選擇。為您提供高標準的服務是我們的榮幸，我們誠摯地期待您的再次光臨，希望能與您在有福之州再會！
Guest User
Deluxe King Room
Stayed in May 2025
Solo traveler
4 review
10/10
Outstanding
Posted on Jun 20, 2025
Xiao Xu gave good service. She provided fruit platters, guided the guests to the rooms, and the food was delicious.
Response from Property: 尊敬的賓客， 感謝您對酒店服務員工的認可，並給予慷慨的點評。酒店位於福州市中心地帶，室內直達香格里拉八匚滙購物商場，緊靠五一廣場與于山風景區。酒店自助早餐種類豐富，多種福州特色早餐任您選擇。為您提供高標準的服務是我們的榮幸，我們誠摯地期待您的再次光臨，希望能與您在有福之州再會！
Philip Q
Deluxe King Room
Stayed in Nov 2024
Couple
14 review
10/10
Outstanding
Posted on Dec 20, 2024
Good breakfast spread of Chinese and English food. A few live-stations where food is freshly prepared for guests. The hotel staff were attentive, especially Andy from reception. Nice view of Wuyi Square at night, including a photo of the white tower at night.
Response from Property: Dear Guest,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Eric MommejacGeneral Manager
POON SHENG
Deluxe King Room
Stayed in Nov 2024
Traveling with friends
16 review
9.5/10
Amazing
Posted on Dec 28, 2024
It is located at the centre of Fuzhou city and it has a good view to 五一广场, you can view from the hotel and enjoy the daily raising flag ceremony at your room.
Response from Property: Dear Guest,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Eric MommejacGeneral Manager
Kanterry
Deluxe King Room
Stayed in Nov 2024
Other
45 review
8.0/10
Very Good
Posted on Dec 17, 2024
I came for the Fuzhou marathon, this is a nice hotel n there’s a shopping mall next to it with plenty of food choices
Response from Property: Dear Guest,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Eric MommejacGeneral Manager
Assii ch
Deluxe 2-bed Room
Stayed in Jun 2025
Business traveler
87 review
9.5/10
Amazing
Posted on Jul 31, 2025
Near to wu yi sqaure, metro down, shopping mall around, indoor swimming pool and gym
Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不尊敬的賓客， 十分感謝您選擇福州香格里拉，並給予慷慨的點評。您能選擇入住香格里拉是我們的榮幸。酒店室內直達香格里拉八匚滙購物商場，臨近地鐵口，步行可達三坊七巷，實現吃住行遊購娛便捷式服務體驗。您的滿意就是我們的動力，我們將努力秉持熱情好客的態度及體貼入微的服務，為您創造良好的環境及難忘的體驗。希望您下次蒞臨福州，香格里拉依然成為您的首選！辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！
Timothy
Deluxe 2-bed Room
Stayed in May 2025
Business traveler
2 review
10/10
Outstanding
Posted on Jun 16, 2025
Everything was Amazing! Annie took care of us from check in to check out! Everything was smooth and fast!
Response from Property: 尊敬的賓客， 感謝您對酒店服務員工的認可，並給予慷慨的點評。酒店位於福州市中心地帶，室內直達香格里拉八匚滙購物商場，緊靠五一廣場與于山風景區。酒店自助早餐種類豐富，多種福州特色早餐任您選擇。為您提供高標準的服務是我們的榮幸，我們誠摯地期待您的再次光臨，希望能與您在有福之州再會！
HimanshuP
Deluxe King Room
Stayed in Mar 2025
Family
9 review
10/10
Outstanding
Posted on May 2, 2025
Great stay
Response from Property: 尊敬的賓客， 十分感謝您選擇福州香格里拉，並給予慷慨的點評。您能選擇入住香格里拉是我們的榮幸。酒店位於鼓樓區中心地帶，交通便利，出行方便。酒店毗鄰五一廣場，距離福州長樂機場僅需45分鐘車程，可步行至1/2號線（南門兜）、于山風景公園等景區，可享受風韻古城與現代都市的無限魅力，是家庭旅行和商務出行的理想之選。您的滿意就是我們的動力，我們將努力秉持熱情好客的態度及體貼入微的服務，為您創造良好的環境及難忘的體驗。希望您下次蒞臨福州，香格里拉依然成為您的首選！
Pedro Silverio
Deluxe Skyline View King Room
Stayed in Apr 2025
Couple
6 review
9.5/10
Amazing
Posted on May 27, 2025
Still one of the best hotels in Fuzhou, although it can be difficult for foreigners due to the lack of English translation and no international news channels on the TV menu.
Response from Property: 尊敬的賓客， 十分感謝您入住酒店並給予點評。很榮幸得知您有一次愉快的入住體驗，並且對酒店地理位置、房間視野和服務感到滿意。關於您提到的缺乏英語翻譯並且電視菜單上沒有國際新聞頻道，外國人可能會感到困難的問題，我們已轉達給相關部門以便作及時改進。與此同時，我們希望與您分享，酒店目前正在計劃進行客房內電子設備以及衞浴設施的更新，倘若您之後有機會蒞臨酒店，將能體驗到全新的設施。期待您再次光臨，希望能與您在有福之州再會！
CP888
Deluxe 2-bed Room
Stayed in Nov 2024
Traveling with friends
13 review
10/10
Outstanding
Posted on Dec 10, 2024
Staffs are polite and helpful. Great location. Near subway station and shopping malls.
Response from Property: Dear Guest,thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Shangri-La Hotel, Fuzhou in the near future.Sincerely,Eric MommejacGeneral Manager
Guest User
Deluxe 2-bed Room
Stayed in Apr 2025
Family
1 review
6.5/10
Posted on May 13, 2025
this hotel look old, for the room card, on lift and door need insert it, not scan very old style , we are very disappoint about the Gym facilities, special about Sauna and Spa and steam, the spa bath is super hot ( 42 dgree), we couldn't get into the bath, and we had ask the manager, but i been told this is from the headquarter, this is normal , and i m upset is this service is for the guests, soo-hot we couldn't get in, just for show? second, the floor is very slope, i been fall over, and nobody look after me, only i been told go to hopsital, very sad, we didn't got china hospital card, it's very difficulty to see doctors, and we will wait for long time to get treat, we wil back New Zealand soon :( and i m confusing is " so big hotel, not a medical service? or even helper? thanks
Response from Property: 尊敬的賓客，感謝您光臨福州香格里拉。酒店致力於讓賓客每次入住都能感受到香格里拉非同尋常的熱情好客和體貼入微，這是一種發自內心的殷勤待客之道。關於您在酒店入住期間的體驗未達預期，我們表示深深的歉意，請相信這絕不是香格里拉酒店一貫標準的體現。關於您提到的問題，我已經與相關部門總監進行了溝通並立即採取整改措施，避免此類事件的再次發生。我們期待您的下次光臨，您會發現我們所做出的完善與改進！