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Verified reviews
Location8.7
Amenities8.6
Service8.9
Cleanliness8.8
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Positive reviews(978)
Reviews with photos/video(215)
Friendly front desk staff(86)
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Large rooms(55)
Convenient for shopping(26)
Fantastic river view(22)
Located downtown(21)
Many dining options(6)
Negative reviews(64)
Anonymous User
Panoramic Double Room
Stayed in Oct 2022
Other
1 review
2.0/10
Posted on Nov 22, 2022
I am really speechless, I have never been so disgusted!
Before check-in, I ordered the front desk to clean the room again. It smelled of smoke and dust, and the sheets were full of yellow marks. The most disgusting thing was that there was feces on the shower head! The staff of your hotel said that my aunt accidentally got it while cleaning. May I ask how you can do it like this, not to mention that I have already said to clean it again. Fortunately, I took it down and checked it. If you don’t check it, you will be responsible for the mental loss. ? , even if I change the room, how can I guarantee that your aunts in other rooms will also clean it with the shower head! In addition, this room is 801, please do not stay if you read the comments
Original TextTranslated by Google
Response from Property: Dear, you arrived at the store earlier that day, and you were in a hurry. The room has not been checked by the manager. You went up immediately after cleaning. Our eldest sister did not notice it. It is indeed our negligence. We have replaced all the relevant items with new ones. I called you because I want you to explain to you to clear up the misunderstanding. We have been in the hotel for more than ten years and have never encountered such a situation. Besides, there is a glass door in the middle of the shower in your room and it cannot reach the toilet. How do you use it? Shower cleaning, you misunderstood, our night shift staff explained to you that they didn’t notice, our eldest sister will not use any items in the room to clean, our dishcloths are divided into 5 colors, special colors are used, we have been strict The hotel implements one change per guest, and the hotel will conduct spot checks and monitoring from time to time. If it is found that the bed sheets have not been changed, they will be expelled and will not be hired. Sorry to bring you a bad experience. We apologize, and we will strengthen health management to prevent such problems (reply to supplementary comments)
M289208****
Panoramic Double Room
Stayed in May 2023
Business traveler
4 review
4.5/10
Posted on Jun 7, 2023
The price and the environment do not match, the room is very small
Original TextTranslated by Google
Response from Property: 親,您看一下是不是下單的時候順帶購買了平台禮包,導致總價變高了,我們在沙縣縣中心黃金地段,沙縣著名景點步行就可以到達,租金較為昂貴,您可以關注我們集團直銷渠道優惠更多哦!我們也有價格便宜的大床房,也有房間面積大的落地窗大床房供您選擇哦!