Cinnamon Lakeside Reviews

Check in was very smooth and staff was very helpful and excellent service delivery. We had an early morning check out, they have arranged a nice breakfast. Room was very nice with very good view. We felt that we should have stayed more.

First of all, the breakfast was very good. There were all kinds of local food that I have never seen before. Secondly, the male checkin receptionist wearing glasses was very friendly! He tried to introduce many local spots and helped handle the noise issue caused by the people next to my room. However, the female receptionist was not really helpful and quite stubborn. That male staff said I could enjoy an extended checkout due to my midnight flight during checkin, but the female receptionist said no to me later. After I explained what that male staff promised to me, she only gave me a two-hour extended checkout. The point is what all the staff say to guests should be consistent.

Check in was so busy very disappointed They were keeping us till 8 pm

This hotel has THE BEST possible staff ever! These people are really helpful-my flight was at 4AM and they let me stay at the waiting lounge until midnight. I’m super satisfied! The only bad thing is that they don’t have a coffee machine for the guests during the meals (open buffets) and they add 40% tax and service to the prices at their restaurants 🙈

Beautiful stylish hotel with all amenities available. Location is ideal In the heart of the city centre

Really nice hotel and fantastic service. Room very clean

Great Hotel. Great value for 5 star Hotels. A little bit old. Plenty of space to put things on the table.

I recently had the pleasure of staying at Cinnamon Lake, and I must say, it was an unforgettable experience! From the moment I stepped into the lobby, I was treated to top-notch service. The checking-in process was seamless and efficient, thanks to the friendly and welcoming staff Govindu and Tharanga.They made me feel like a valued guest, taking the time to explain all the amenities and services available. Their warm smiles, attentive nature, and genuine enthusiasm made all the difference. The hotel itself is modern, clean, and tastefully decorated. Throughout my stay, the staff continued to impress me with their attention to detail and commitment to excellence. Except few staff Lobby Bar and also the person who work night shift with DM on 17th March. I experienced an issue with my room kettle and when I tried to contact the operator, they didn't answer. I took it to the reception to check if the issue was with the kettle or the plug point. Unfortunately, one of the staff member standing next to Duty Manger (17th March, Midnight shift) at the reception was laughing and making funny faces, making me feel embarrassed. I appreciate DM response in sending a new kettle to my room. However, I hope the hotel can address the staff's behavior to ensure guests feel respected and attended to properly. Restaurant staff at breakfast Chef Iran (who marking hoppers)and the lady who was with the Saree) friendly, courteous, and eager to please. In short, my stay at Cinnamon Lake was outstanding, and I highly recommend it to anyone seeking a comfortable, convenient, and enjoyable stay.

Great hotel. The room is very comfy. Food is very nice. I really enjoyed the Library Bar which is very cosy and has a pool table. Will definitely stay there again

A nice hotel and very friendly staff. Quiet even though it is centrally located. Food options in room service can be expanded.

My friend and I travelled to Colombo in January from the UK. The hotel is large, modern, well appointed. Comfortable bedrooms, ample choice at breakfast (which can get busy). Our room had a Lakeside view, pretty enough, but it also overlooked the poolside bar/club which had loud music playing till the very early hours, rendering sleep a challenge. I would recommend checking this, before you book, or stay on the other side of the hotel. However, what soured our stay was that the day after we checked in at the hotel, we were victims of a scam. As we left the hotel to walk to the local temple in the morning (still jet lagged), a man claiming to be a hotel employee started a conversation with us. He claimed his name was Sangha Perera. He appeared to be helpful, giving us directions. As it was raining, he advised us that taking a tuk tuk around the main tourist attractions would be easier and cheaper. As he was connected to the hotel, we trusted him. He 'found' us a tuktuk, and even joined us acting as an unnoficial guide. Eventually he ended up taking us to an 'officially credited' government approved jewellery shop, which had 50% off,  he even told us a percentage of profits would be donated to tsunami orphans. We were pressurised by the shop management (all men) into purchasing items.  After that the tuktuk driver told us the ride for 2.5 hours would cost equivalent of £100 in rupees, and things got very heated until we paid up. We reported the matter to the Jeevani Perera, Lobby Manager at Colombo Cinnamon Lakeside hotel. She told us the man did not work at the hotel, and an identical incident had happened previously. We also spoke to the hotel security officer, who said he would check hotel security videos. Later we even sent them photos of the man claiming to be an hotel employee and the tuktuk driver. We were disappointed to receive no response from them. BE WARNED if you stay at this hotel. Scammers are working around there, and the hotel seemingly turns a blind eye, without advising guests checking in! (SEE PHOTOS OF SCAMMERS ATTACHED). Am sure the same thing goes on outside other hotels too... We eventually went to the local police, who were helpful, and they went with us to get our money back from the jewellery shop (Lanka Sapphire Lapidary PVT Ltd., no 83 Dharmaphala Mawatha, Colombo 07), but it was not easy to do so. A salutary lesson.

Excellent 5 star hotel, with all necessary amenities. They have 3 clay tennis courts. Very good breakfast available in very affordable price. The only thing to improve is to have one or two hard courts considering the climate conditions.

Our stay at your hotel was amazing! We felt so welcome and comfortable.Thank you so much and hope to stay your place again.

Very spaces rooms and good service , available lot of places or spaces for business meetings