Quanzhou West Lake Hotel Apartment Reviews

Good room and services

Very good hotel. Nice staff . Good breakfast. Location perfect

First time staying in this hotel. Receptionist staff were all youngsters, very nice, soft spoken and polite. Room check in was swift. Room looks really good, great interior design, nice sunset view. Staff were really helpful, services were really great. However not the cleanliness part. Found hair on bed, used vanity kit, hair on bath robes, dirty sticky floor. Thought I can just live with it, however the next moment I went to shower, the shampoo bottle was already used… hair conditional was almost empty. The shower gel cap was opened. So I called the receptionist. Initiating to change rooms. The cleaner aunty came in and said the shampoo bottles etc usually not fillled to the max, as it’s directly from the manufacturer. When asked why the shower gel cap is not closed, she then say “oh because of air pressure, sometimes it will pop up”. Next they brought me to change my room (said to be an upgraded room but it was the same room with a half lake view.) I checked, and still found hair on the counter, didn’t mention a thing since it’s just a strand. The computer table was wet, but whatever I wiped it off. The floors are also dirty despite the cleaner aunty saying “I’ve checked multiple times. There shouldn’t be an issue.” I went to check the shower shampoo and conditional gel, all are brand new. Haha. Something is wrong with the integrity of the cleaners here. After booking, I went to Look at reviews again; realise this isn’t the first time someone encountered with. Cleanliness issue. Paid over $100(SGD) for this. Best part is, the vanity kit has been used too. So I had to dail receptionist again to deliver a brand new kit up. Upsetting experience. Breakfast was meh. Average. Customer services was super B tho. Wouldn’t come back again if I’d need to keep calling in again and again for the cleanliness and top up. Btw the cleaner told me to not leave a bad review or they would get nagged at by their Incharge. However, I don’t think it should be this way. I hope there will be improvements. So long.

卫生：ok 设施：ok 环境：ok 服务：ok

Warm and cozy bed and room. Smart switches. Spacious room.

Average, not very clean with some leftovers on the floor. Reasonable price.

Hotel outlook, environment, facilities look brand news and neat. However front desk is too small and not enough manpower to service customer. Coffee shop Breakfast has many varieties and taste good.

Quanzhou West Lake Hotel is built on the edge of West Lake. The hotel is relatively new, the room facilities are complete, there are charging stations, and it is quiet. For a four-star hotel with a room rate of more than 500 yuan, it does not provide disposable slippers. The front desk said that their slippers have been disinfected at high temperature, so they can be reused. It feels bad. There is also a serious smell in the bathroom. It is very smelly. It is recommended that the hotel provide disposable slippers and repair the bathroom

This is my second time staying at West Lake Hotel. It is still as good as before. From the moment I got off the taxi, the staff was very warm and thoughtful. The front desk check-in was efficient and friendly. The room service was meticulous, and even the details such as the toilet seat were considered. The location is excellent, and the treasure white car is right at the door of the hotel. It is very convenient to travel. I had a great time and it really made me feel at home.

The hotel is in a great location, close to Yuan Temple, West Street and other attractions, and across from West Lake Park. The room was spacious, clean and hygienic, and every lady at the front desk was very warm and polite, with a good attitude, and the stay experience was very good.

The hotel is in the old city, not far from Tianguo Temple, West Street Pedestrian Street, Bell Tower and other attractions. There is a small white car parked on the left side of the door. It costs 2 yuan per person to get on the car and can reach all the above places. Next to it is the West Lake Park, where you can stroll around. The environment is quiet and clean, and the breakfast is not bad.

I originally planned to stay in a B&B on West Street, but after looking at many B&Bs, none of them seemed suitable. Fortunately, the B&B owner recommended this hotel and upgraded the tatami parent-child room for free. The room is spacious, fully equipped, and has good sound insulation, making it especially suitable for families.

During the Chinese New Year, my family came to Quanzhou for a trip. We chose the Quanzhou West Lake Hotel by the West Lake. The facilities are very new. I like the decoration style. The popular light-seeing style can intelligently adjust the light in various scenes. The bedding is soft and very comfortable. The dry and wet separation is provided. The bathtub is equipped with a disposable bath bag. The hotel has a rich breakfast in Chinese and Western styles. The beef noodles are super delicious. There is a coffee machine and 55-degree health tea at the front desk. The front desk lady is professional and handles things quickly. Everyone has a beautiful smile. It is a very comfortable hotel to stay in. I sincerely recommend it

The room is quite spacious and the hardware is good. During the Chinese New Year, if you want takeout, the robot will deliver it directly to your door, which is very convenient. Downstairs is the West Lake, with great scenery around, and it is also the first stop for Xiaobai Car. Convenient for travel.