Quanzhou West Lake Hotel Apartment Reviews

Good room and services

Very good hotel. Nice staff . Good breakfast. Location perfect

Fuwu taiduhao

First time staying in this hotel. Receptionist staff were all youngsters, very nice, soft spoken and polite. Room check in was swift. Room looks really good, great interior design, nice sunset view. Staff were really helpful, services were really great. However not the cleanliness part. Found hair on bed, used vanity kit, hair on bath robes, dirty sticky floor. Thought I can just live with it, however the next moment I went to shower, the shampoo bottle was already used… hair conditional was almost empty. The shower gel cap was opened. So I called the receptionist. Initiating to change rooms. The cleaner aunty came in and said the shampoo bottles etc usually not fillled to the max, as it’s directly from the manufacturer. When asked why the shower gel cap is not closed, she then say “oh because of air pressure, sometimes it will pop up”. Next they brought me to change my room (said to be an upgraded room but it was the same room with a half lake view.) I checked, and still found hair on the counter, didn’t mention a thing since it’s just a strand. The computer table was wet, but whatever I wiped it off. The floors are also dirty despite the cleaner aunty saying “I’ve checked multiple times. There shouldn’t be an issue.” I went to check the shower shampoo and conditional gel, all are brand new. Haha. Something is wrong with the integrity of the cleaners here. After booking, I went to Look at reviews again; realise this isn’t the first time someone encountered with. Cleanliness issue. Paid over $100(SGD) for this. Best part is, the vanity kit has been used too. So I had to dail receptionist again to deliver a brand new kit up. Upsetting experience. Breakfast was meh. Average. Customer services was super B tho. Wouldn’t come back again if I’d need to keep calling in again and again for the cleanliness and top up. Btw the cleaner told me to not leave a bad review or they would get nagged at by their Incharge. However, I don’t think it should be this way. I hope there will be improvements. So long.

卫生：ok 设施：ok 环境：ok 服务：ok

Warm and cozy bed and room. Smart switches. Spacious room.

Average, not very clean with some leftovers on the floor. Reasonable price.

Hotel outlook, environment, facilities look brand news and neat. However front desk is too small and not enough manpower to service customer. Coffee shop Breakfast has many varieties and taste good.

Arrived at the hotel in the evening, the front desk warmly received us and upgraded the view room. I gave it a thumbs up manually👍The room was comfortable and spacious. There was no hot water on the second night. I called the front desk and the response was very quick. A technician came up to check it soon and said that it would be fine if I ran cold water for a while. The only thing that can be improved is that the shower room can be equipped with a towel rack or hook for clothes and towels. Otherwise, it is a little inconvenient to open the door to get towels and clothes after taking a shower.

The hotel is clean and the service is good, especially the breakfast waiter cleans very seriously and wipes the seats carefully. The lake view is not very good and a bit crooked.

The new hotel is located by the West Lake, about 2 kilometers away from Kaiyuan Temple and West Street, with convenient transportation. The "Xiaobai" waved at you at will. The service attitude was very good, and he answered all questions enthusiastically. The hotel was clean and tidy, and the room was spacious, comfortable and breathable. The room facilities need to be improved, such as refrigerators and cabinets, etc., and I look forward to better.

The experience is very good. The room is clean and tidy, without any odor. The service is in place, the attitude is particularly good, responsive, customer-centric, and I fell in love with this hotel at first sight on the platform. It is really good. Everyone 🉑️

During the May Day holiday, a couple drove to Quanzhou for an in-depth tour. They chose the West Lake Hotel next to West Lake Park. Because of the disinfection of the original floor, they upgraded to a lake view room on the second night. The environment was good. I lost an electronic watch after checking out. Thank you for sending it back to Shenzhen for me!

The staff is friendly. The hotel is next to West Lake Park, with a beautiful view. It is convenient to the ancient city and the Qingyuan Mountain Museum. There were not many people during the May Day holiday. I will choose this hotel next time.