Edifício Jardins da Rocha, Avenida V3, Portimao, Faro District, 8500-801, PortugalView Hotel Details
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Apartamentos Jardins da Rocha Guest Reviews
3.9/5
Good
62 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities3.9
Service3.9
Cleanliness3.8
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All reviews(62)
Positive reviews(28)
Reviews with photos/video(7)
Negative reviews(11)
Anonymous User
Studio
Stayed in 2022年11月
Couples
10 review
5.0/5
Outstanding
Posted on 2022年11月7日
Best location in town with 2-minute walk to the beach front, south balcony view, with nearby Pão Quente supermarket and restaurants.
Frequent house keeping and tidy building. Free gated parking. Will be back!
Guest User
Studio
Stayed in 2023年10月
Travel with friends
1 review
5.0/5
Outstanding
Posted on 2023年11月2日
It was really good! This is the 2nd time I've stayed here and nothing has failed!
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Catia Matos
Studio
Stayed in 2024年1月
Couples
1 review
4.7/5
Amazing
Posted on 2024年3月2日
The stay was super pleasant! We will definitely come back!
The apartment was super well equipped! The hotel is super well located! The staff are very friendly and polite!
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Guest User
One Bedroom Apartment
Stayed in 2023年8月
Family
3 review
1.5/5
Posted on 2023年9月2日
Well located with quick access to the beach
Horrible cleaning
Cockroaches in the bathroom
They don't change the beds because they don't care even though they are dirty
Everything is very old
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PATRICE
Studio
Stayed in 2023年6月
Other
1 review
4.5/5
Great
Posted on 2023年6月15日
Very good location sea view hotel service good average housekeeping we will come back
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Guest User
One Bedroom Apartment
Stayed in 2022年5月
Family
1 review
4.7/5
Amazing
Posted on 2022年5月9日
Apartment with 1 bedroom, living room/kitchen and large and clean bathroom. Beach view right in front
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Colette W
Stayed in 2024年10月
Couples
1.0/5
Posted on 2024年10月13日
This huge apartment block is quite dated but clean and friendly staff. Close to the beach and shops/resturants. It gets a big thumbs down as I got an electric shock from the bedside lamp on the Friday night (booked in for Fri/Sat). We immediately reported it to the front desk and lady on reception was most apologetic and concerned for my wellbeing. The top of my index finger was slightly burned. As it was late (about 10pm) we agreed to discuss the matter further the next morning. Back in the room we checked the lamps and discovered the cable was exposed! On both lamps! The next morning we went to reception to discuss the incident and requested to move rooms or check out with a refund for the Saturday. The Receptionist informed us there was no availability and she was not in a position to refund our money. There was no manager or team leader on site as it was the weekend and there would be nobody of leadership onsite till Monday. We insisted she make a phone call to get clearence to refund our money for the forthcoming night. She did this and after a minute call she had the authority to do so. Unfortunately for us it being a Saturday we couldn't find anywhere else to book into and check out at Jardins was 10.00 so we decided to stay the extra night. We asked to have the lamps replaced. This didn't happen, we asked the cleaning staff when they came to clean the room to remove them. They didn't. When we check out on Sunday at 10.00am we once again mentioned the lamps being dangerous and still in place. This could have been a very serious acccident and luckly for me I just got a shock and a burned fingertip but if this had been more serious. deathly even, would the manager or team leader have made an appearance despite it being the weekend or would they still have waited till Monday. Beware the electrical items in this place. Because of this experience I would not recommend the place and am considering reporting them to higher authorities in Portimao.
Response from Property: Thank you for your review. We will take all of your comments into consideration for the future. We are very sorry for the accident during your stay and are glad it was nothing more serious. My coworker informed both management and maintenance of the situation, the lamps were not changed as the maintenance went there and fixed the cables and plugs on both so after that they were safe for use. We apologise for any inconvenience during your stay and appreciate your feedback. Kind regards Apartamentos Jardins Da Rocha
Jenny G
Stayed in 2024年11月
Solo travelers
4.0/5
Very Good
Posted on 2024年11月19日
So I’m here now; wrote ahead and requested seaview high storey and that’s what I got; 2108. At first thought enclosed balcony a problem but at this time of year perfect! If you ask reception staff are really helpful; hairdryers can be borrowed, I have a private parking spot for no charge, Wi-Fi is good and worth the small charge and location great If you are arriving in evening at this time of year supermarket shut but there is a Japanese restaurant round the corner who do take away for very reasonable price Best walkable supermarket is intermarche Washing machine a boon, kitchen well equipped although hob very slow Furniture serviceable and comfy Hotel is “tired” but very functional and great location for exploring and lovely sunsets from the balcony with the sound of the waves
Response from Property: Thank you for your review. We appreciate all of your kind comments. We hope to see you again in the future. Kind regards Reception
Dewi A
Stayed in 2024年10月
Couples
5.0/5
Outstanding
Posted on 2024年10月30日
We stayed at the Jardins Apartments for a few nights and had a pleasant time. The apartment was spacious and clean and even though the kitchen appliances were dated, it didn't bother us as we only used the percolator to brew coffee & ate out every night. The reception team were professional & helpful, especially the American lady who helped me print out boarding passes . It's just a stones throw away from a great little supermarket and the amazing beach . And the balcony view was the best. I loved Praia da Rocha & my partner did, too & want to come back definitely!
Response from Property: Thank you for your review. We appreciate all of your kind comments. As we have no american staff, probably it was our Irish receptionist that helped you. We hope to see you again in the future. Kind regards Reception
Luis M
Stayed in 2023年9月
Family
2.0/5
Posted on 2023年9月29日
The outdated apartments are disappointing. Old furniture. Old kitchen appliances and not enough electricity plugs. No wi-fi available for free. They give you the option to use the one from a nearby restaurant. Too expensive for the experience.
Response from Property: Thank you for your review. We will take your comments into consideration for the future. We offer free wifi at reception but charge 1.50€ per day in the apartments. Kind regards Reception
Guest User
Stayed in 2023年6月
Other
4.0/5
Very Good
Posted on 2023年6月1日
For a start the rooms are massive we were on the 24th floor and the View was spectacular. Check-in was very efficient ,room clean and well equipped Staff very helpful and friendly Great beach very close to hotel Great restaurants . This was our 3rd holiday in Praia-da-rocha 1st time in Jardin da rocha and we wouldn't stay anywhere else.
Response from Property: Dear guest, Thank you for your amazing review. We hope to see you again soon. kind regards Gemma Doherty
Emily M
Stayed in 2023年11月
Travel with friends
5.0/5
Outstanding
Posted on 2023年11月18日
A very central location, literally a five minute walk from the beach. A fabulous pool area. The staff were so nice and friendly and helped us with any questions we had - even allowed us to store our luggage on the last day before we had to leave for the airport.
Response from Property: Thank you for your amazing review. We appreciate all of your kind comments. We hope to see you again in the future. Kind regards
Guest User
Stayed in 2023年6月
Other
5.0/5
Outstanding
Posted on 2023年6月2日
Excellent spacious apartments,great location, helpful staff, for what you pay for these apartments i think it is great value.Me and my wife have paid more before and stayed in alot worse places.I will definitely be staying here again. Mr a laybourne.
Response from Property: Dear guest, Thank you for your amazing review. We appreciate your kind comments. We look forward to seeing you again in the future. Kind regards Reception
Guest User
Stayed in 2023年6月
Couples
3.0/5
Posted on 2023年6月1日
The apartments are big and spacious with plenty of amenities for self catering And is in a ideal spot for the beach, bars and restaurants The apartments are tired and need refurbishing the bed we had was a iron frame with a soft mattress They need a complete over haul and clean. The pool area and garden is lovely with plenty of sun beds
Response from Property: Dear guest, Thank you for your review. We will take all of your comments into consideration for the future. Kind regards Reception
Guest User
Stayed in 2023年6月
Other
3.0/5
Posted on 2023年6月1日
I am currently staying at this hotel and while i think for the price is is great. We have unfortunately been put in a room on the side of the building that faces the roundabout and get zero sun which is very disappointing. My advice would be to request a room on the better side of the hotel. I wish i would have known that we would get no sun and have a very cold balcony 😭
Response from Property: Dear guest, Thank you for your review. We apologise for any inconvenience but sea facing apartments are subject to availability and its not always an option. We appreciate your understanding. Next time you can put a request and we will do our best to accomodate. Kind regards Gemma Doherty