Hot spring Hotels in Omachi

We stayed in the hotel for one week. We like the hotel a lot. - Staff are nice and helpful, especially a passionate guy at the front desk. They helped us book restaurants and deal with toll payment. - Breakfast is great. We haven’t felt bored after one week given many varieties. Especially they have “today’s special”, different omelette every day. We like the wasabi cheese omelette. On the other hand, dinner buffet was ordinary. Food became cold. With the same price, we had a nice 7-course French dinner in a nearby restaurant. - Room is nice and clean, although a bit small. Bed is comfortable with different pillows. We have some difficulty to allocate our big suitcase in the room without block the way. However, we noticed poor management for laundry room and emergency cases. - There are only two washing machines. Some people put clothes on washing machines or nearby for queuing. We waited in-person for 15min several times, but someone claimed they came earlier, or said they need to add additional time for dry. We had to wait until midnight to do laundry. - Nice onsen, but poor emergency handling. One day I heard voices from speaker for ＞15min during shower, and then realized it was from a cell phone when I was in indoor bath pool. A lady with black glasses was using the phone in the pool (not sure if taking photos or videos)! I felt very uncomfortable and went to the outdoor onsen. But she came to outdoor onsen shortly. I went back to indoor onsen, and saw the phone on a chair beside the indoor onsen. Another guest also expressed her concern to me. I called emergency phone in changing room, said three times “someone is using cell phone in bathing area, please send a female staff asap”. Unfortunately the guy who answered the call does not understand English. 5mins later he came to the door of changing room, asking who called SOS. I told him again, and he finally understood, but did nothing except asked my room number. After we checked out the next day, the guy saw me and told me in Japanese that “sorry,but we will improve in future” (showed English translation to me). I was very disappointed. 1) Why did the hotel ask a guy who doesn’t understand English to take care of female onsen? What if someone fainted? 2) No actions were taken after I reported issue. No one came to stop the issue, no one checked whether inappropriate photos/videos were taken. Whole staff are nice, the hotel is poorly managed in some places.

If you drive yourself, it is highly recommended. If you take public transportation, it is a little inconvenient. Because the hotel does not have a shuttle bus now. The surrounding walking distance is relatively desolate, and there is no hot spring street to visit. You can't ski in the summer, it is purely a quiet vacation. Breakfast and dinner are OK. The activities are eating buns in the afternoon and drinking sake in the evening. It will be a bit awkward if you don't speak Japanese.

If you plan to travel the Tateyama Kurobe Alpine Route, this hotel is your best choice. The bus stop to Ogizawa and Shinano-Omachi station are right in front of the hotel. They also provide luggage forwarding service to Toyama station for those who do the one-way trip on the tateyama kurobe alpine route, which allow you to travel super early as you don't have to wait until the luggage forwarding service (at shinano omachi station) open at 7.50am. The room is clean. The price is reasonable+ come with complimentary breakfast. 10/10 would recommend.

Although the building is old, the service was very good and it was a very pleasant stay. The food was also very satisfying, and the breakfast and dinner buffets were plentiful. I was amazed that the food was replenished even 10 minutes before breakfast finished! The bath was also spacious and very comfortable! The view from the room was also beautiful!

the location is a bit far from the bus station but it's good that shuttle bus service is provided free of charge, the best thing is the dinner set with more than 10 dishes and all are very delicious, the onsen is also very relaxing with both indoor and outdoor, all staffs are very nice and polite

The starting point in front of Tateyama Kurobe is very convenient, the room is large, the equipment is good, the staff is good, the service is good, especially Mr. Jin from China, he is polite, attentive and helpful, a first-class waiter My special thanks to Mr Jin from ************** who offer first class services to guest.

This time I stayed at the ”Orihana Onsen ♨️ Inn” and I felt that the service attitude of the Japanese-style hotel was very considerate. It is indeed a big tourist country... The breakfast and evening meals were all exquisitely presented, and my family members who were traveling with me praised it full of praise... I hope to plan skiing next year You can also stay here during your trip and appreciate the hotel staff’s attentive service again~

I went to Hakuba to ski for half a month and wanted to stay in a hotel with a kitchen, so I chose this place. It’s not far to drive to Hakuba Ski Resort every day, but the car cannot be parked in front of the house. It has to be parked in the free parking lot outside, but it’s a bit difficult to drag the luggage back to the room in the snow! There is no big problem with the room. There is enough hot water. The room has an air conditioner and a heater, so it doesn't feel cold. But for some reason the bedroom has no door. Maybe there is only one air conditioner in the whole house, installed between the living room and the bedroom? It's a bit administratively confusing, the details are as follows: I booked Base 2, but when I checked in, the staff gave me Base 1. I asked again if it was Base 1? The staff answered yes. I thought it was a deliberate arrangement by the hotel and did not investigate further. However, when I came back from skiing the next day, I found a notice posted on the gate. It said that the staff had given me the wrong room by mistake and asked me to go to the front desk, but they did not explain the solution. After arriving at the front desk, I could not communicate with the staff, and he did not say whether he wanted me to change rooms or pay more or anything. He just apologized for giving me the wrong room. I took the initiative to ask him if there would be other guests checking in. Otherwise, can I not move? Because I had already unloaded all the items in my four large luggages, it would take a lot of time to pack them up. Plus, I was exhausted after skiing all day and hadn’t eaten dinner yet. The staff was also hesitant and kept pressing his phone, but he didn’t use his phone to translate for me, so I was speechless… After at least twenty minutes of arguing, I took the initiative to suggest that I move back to Base 2, but he just kept saying OK OK. When I asked him to get the key to Base 2, he was stunned and asked me why? How can I move in if you don’t give me the key? There was no cleaning or housekeeping during the stay, even the garbage from several days was not cleared, which was really unhygienic; towels and other supplies were not replenished either.