Spa Hotels in Omachi

We stayed in the hotel for one week. We like the hotel a lot. - Staff are nice and helpful, especially a passionate guy at the front desk. They helped us book restaurants and deal with toll payment. - Breakfast is great. We haven’t felt bored after one week given many varieties. Especially they have “today’s special”, different omelette every day. We like the wasabi cheese omelette. On the other hand, dinner buffet was ordinary. Food became cold. With the same price, we had a nice 7-course French dinner in a nearby restaurant. - Room is nice and clean, although a bit small. Bed is comfortable with different pillows. We have some difficulty to allocate our big suitcase in the room without block the way. However, we noticed poor management for laundry room and emergency cases. - There are only two washing machines. Some people put clothes on washing machines or nearby for queuing. We waited in-person for 15min several times, but someone claimed they came earlier, or said they need to add additional time for dry. We had to wait until midnight to do laundry. - Nice onsen, but poor emergency handling. One day I heard voices from speaker for ＞15min during shower, and then realized it was from a cell phone when I was in indoor bath pool. A lady with black glasses was using the phone in the pool (not sure if taking photos or videos)! I felt very uncomfortable and went to the outdoor onsen. But she came to outdoor onsen shortly. I went back to indoor onsen, and saw the phone on a chair beside the indoor onsen. Another guest also expressed her concern to me. I called emergency phone in changing room, said three times “someone is using cell phone in bathing area, please send a female staff asap”. Unfortunately the guy who answered the call does not understand English. 5mins later he came to the door of changing room, asking who called SOS. I told him again, and he finally understood, but did nothing except asked my room number. After we checked out the next day, the guy saw me and told me in Japanese that “sorry,but we will improve in future” (showed English translation to me). I was very disappointed. 1) Why did the hotel ask a guy who doesn’t understand English to take care of female onsen? What if someone fainted? 2) No actions were taken after I reported issue. No one came to stop the issue, no one checked whether inappropriate photos/videos were taken. Whole staff are nice, the hotel is poorly managed in some places.

If you drive yourself, it is highly recommended. If you take public transportation, it is a little inconvenient. Because the hotel does not have a shuttle bus now. The surrounding walking distance is relatively desolate, and there is no hot spring street to visit. You can't ski in the summer, it is purely a quiet vacation. Breakfast and dinner are OK. The activities are eating buns in the afternoon and drinking sake in the evening. It will be a bit awkward if you don't speak Japanese.

The hotel is located 8-10 minutes' walk from Omachi Onsengo Station. I stayed in a log cabin room this time. The room size and comfort are good, but one window cannot be locked, and the other two windows have no curtains, and the lights from passing vehicles shine in at night. Room, so the quality of sleep is not good, the space for men's and women's baths is not large, and the women's bath has a strong smell of kitchen smoke during dinner time.

It was a very big hotel with nice onsen (although it smells a little of chlorine) the place was swarmed with tour groups so buffet quality was not great but edible with quite a lot of variety. Parking was spacious. I gave 3 stars for service because we encountered a rude souvenir shop staff who yelled at us in Chinese and continued doing so even after we told her that we are not Chinese!

This time I stayed at the ”Orihana Onsen ♨️ Inn” and I felt that the service attitude of the Japanese-style hotel was very considerate. It is indeed a big tourist country... The breakfast and evening meals were all exquisitely presented, and my family members who were traveling with me praised it full of praise... I hope to plan skiing next year You can also stay here during your trip and appreciate the hotel staff’s attentive service again~