Somerset Medini Iskandar Puteri Reviews

Response from Property: Dear Mr Akahsa, Thank you for taking the time to share your feedback regarding your recent stay with us. We're delighted to hear that you found our hotel conveniently located near Legoland Malaysia!We appreciate your observation about the need for clearer signage for first-time visitors. Your input is invaluable, and we will certainly look into enhancing our directions and information to make it easier for our guests to navigate the area. Thank you once again for your valuable feedback, and we hope to welcome you back soon for another fantastic stay.Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback with us regarding your recent stay. We sincerely apologize for the inconvenience caused by the sticky residue on the floor. We strive to maintain a clean and comfortable environment for our guests, and it’s clear we fell short in this instance.Please know that we will address this issue with our housekeeping team to ensure that our standards of cleanliness are upheld. Your feedback is invaluable in helping us improve our services.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Mr Texas, Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay. We look forward to welcoming you back in the near future! Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Mr Dayu, Thank you so much for your wonderful feedback! We're thrilled to hear that you found our room very clean and that our location near Legoland was convenient for your family. It’s always our goal to provide a comfortable and enjoyable experience for our guests, and your kind words motivate us to keep up the good work.We hope to welcome you and your family back in the future for more adventures!Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback with us. We truly appreciate your insights regarding the aging aspects of our hotel. We understand that guests may prefer a more modern environment, and we are actively working on plans for renovations to enhance the guest experience.Regarding the location, while we are situated a bit farther from the city center, many of our guests enjoy the tranquility and unique charm of our surroundings. Your comments are invaluable to us as we continue to improve our offerings. We hope to welcome you back in the future.Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Mr Alden, Thank you so much for taking the time to share your feedback with us! We’re thrilled to hear that you had a wonderful experience during your stay and that our location was a great alternative for your visit to Legoland.It’s fantastic to know that our front desk team was able to assist you and that you appreciated their helpfulness in introducing nearby stores. We strive to provide excellent service to our guests, and your kind words will certainly encourage them to continue their great work.We're also glad to hear you enjoyed our Starbucks machine! We can’t wait to welcome you back on your next visit.Thank you once again for your feedback!Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Mr Ryan, Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and appreciated the quiet and cozy atmosphere of our location. It’s great to know that our proximity to Bukit Indah and Eco Botanic Shopping Galleria was convenient for you, as well as the easy access to both the Mall of Medini and Legoland.We're particularly glad that you enjoyed the views from your studio room balcony. We strive to provide a serene escape for our guests, and your positive comments mean a lot to our team.We hope to welcome you back for another relaxing stay in the future! Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Ms Angela, Thank you so much for your kind feedback! We are thrilled to hear that you had a wonderful stay with us and that our staff made a positive impression on you. It's great to know that you enjoyed our convenient location and found it easy to explore nearby attractions like Medini Mall and Legoland.Your recommendation means a lot to us, and we would be delighted to welcome you back on your next visit to Legoland. Safe travels, and we look forward to seeing you again soon! Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Mr Glen, Thank you for taking the time to share your feedback with us. We are thrilled to hear that your stay exceeded your expectations and that you enjoyed the cleanliness and amenities of the room.It's wonderful to know that you found the room well-furnished, well-maintained, and equipped with natural body wash and shampoo. We are glad that you appreciated the design and functionality of the room, including the shoe rack, pantry, and walk-in wardrobe.Your kind words about our friendly receptionists are truly appreciated. We will be sure to pass on your compliments to our team, as their dedication to providing excellent service is always our top priority.We are delighted to hear that you enjoyed the delicious and generous portion of the bento breakfast, especially the nasi lemak choice. Your satisfaction with the breakfast offering is important to us, and we are pleased that it added to your overall experience.Thank you once again for sharing your positive feedback with us. We look forward to welcoming you back for another enjoyable stay in the future. Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand that the late checkout process was not handled properly, leading to your unfortunate situation in the lift and room. Please know that we take your feedback seriously, and we are investigating this matter to prevent such incidents from happening in the future.We are truly sorry for the inconvenience and distress this has caused you.Your comfort and safety are our top priorities, and we will take immediate steps to ensure that this issue is addressed and resolved.Once again, we apologize for the inconvenience you experienced, and we appreciate your understanding and patience. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Mr Ramasamy, Thank you for taking the time to share your feedback with us! We are delighted to hear that you enjoyed your stay and found our suite brilliant and clean. It's wonderful that our location allowed you easy access to the nearby mall and Legoland. We hope you had a fantastic time exploring.We appreciate your comments regarding the ongoing upgrades and cleanliness in the corridors. Your feedback is invaluable as we strive to improve our facilities and services. Rest assured, we will address these concerns with our team to enhance the overall guest experience.We hope to welcome you back soon for another enjoyable stay! Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Ms Khalisma, Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay with us and found our place to be both nice and affordable. Our team works hard to create a comfortable environment for our guests, and it’s rewarding to know that we met your expectations.We hope to welcome you back soon for another great experience!Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Valued Guest, Thank you for your feedback. We appreciate you taking the time to share your experience. We look forward to welcoming you back in the near future! Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Valued Guest, Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay with us and that our facilities, breakfast, and location near Legoland made your experience memorable. Your kind words motivate us to continue providing exceptional service to all our guests. We hope to welcome you back soon for another delightful stay!Regards, Diana Kamarunzaman | Asst. Manager, Guest Service