Nanjing South Railway Station Ziyi Tianyue Hotel

Nanjing South Railway Station Ziyi Tianyue Hotel Reviews

Nanjing South Railway Station Ziyi Tianyue Hotel

3rd floor, BuildingA-3, Duqi Tiandi City, No. 4 Zhucui Road, Dongshan Street, Jiangning District, Nanjing, Jiangsu, ChinaSee Hotel Details
Nanjing South Railway Station Ziyi Tianyue Hotel
Nanjing South Railway Station Ziyi Tianyue HotelNanjing South Railway Station Ziyi Tianyue HotelNanjing South Railway Station Ziyi Tianyue Hotel
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1 night

Guest Reviews

9.6/10
Excellent
1992 review
Verified reviews
Location9.5
Amenities9.4
Service9.7
Cleanliness9.6
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All reviews(1992)
Positive reviews(1976)
Reviews with photos/video(580)
Friendly front desk staff(503)
Convenient location(417)
Awesome amenities(405)
Easy to get around(285)
Delicious breakfast(165)
Close to train station(133)
Perfect for business trips(111)
Tasty coffee(20)
Negative reviews(16)
Chee leong
Ziyi Deluxe Double Bed Room (Super Floor-to-Ceiling Window + Voice-Controlled Glass + Smart Control)
Stayed in Aug 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Sep 10, 2025
The staff is friendly and always with a smile. They are helpful and pleasant too. Had pass a bag of clothes to 小左 for washing. She tried hard to pass to me before she change shift, showing her responsibility to make sure I got the clothes back. She can easily put at counter for the next staff but she tried her best to pass to me directly. This is the 2nd time staying the hotel and had booked a room for next week before I fly back Singapore. Is a good stay here.
Response from Property: 尊敬的賓客:您好!衷心感謝您再次選擇入住我們酒店,並如此細緻地分享您的入住體驗。得知您對工作人員的服務感到滿意,特別是對小左認真負責的工作態度印象深刻,我們倍感欣慰。您提到的她'面帶微笑'和'確保衣服直接交還'的細節,正是我們'用心服務'理念的生動體現。您對酒店服務的認可讓我們深感榮幸,特別是您選擇在返新加坡前再次入住,這是對我們最大的信任。我們已注意到小左的出色表現,她的專業態度值得全體員工學習。期待您下週的入住,我們將繼續以同樣的熱情為您服務。如需任何幫助,歡迎隨時聯繫我們的24小時服務熱線。祝您旅途愉快,期待與您再次相遇!
Guest User
Ziyi Double Bed Room With Smart Control + Custom Latex Mattress + Floor-to-Ceiling Window + 65-inch Screen Casting TV
Stayed in Jul 2025
Couple
1 review
10/10
Outstanding
Posted on Aug 10, 2025
Hotel staff is friendly and helpful especially Ms.Wang. My wife injured her leg outside and she allowed us to rest and check out late. We have a bit of communication problem on directions to Hotel. I hope this photos I uploaded will help future guest looking for directions to the hotel. The room is clean and we even have an upgrade.
Response from Property: Dear guest, Hello! Thank you sincerely for choosing to stay with us and for sharing this special experience. We are deeply pleased to learn that you experienced the warmth and hospitality of our staff during your stay, especially the thoughtful assistance provided by Ms. Wang. Ms. Wang's heartwarming gesture of allowing you and your wife to rest and check out late embodies our "guest-first" service philosophy. Your recognition will inspire us to continue exceeding expectations for every guest. Regarding the communication issue regarding directions to the hotel, we have immediately incorporated the photos you uploaded into our guest navigation system, which will make it easier for future guests to find the hotel. We have also optimized our front desk process and will provide clearer directions in the future. Your positive feedback on the room cleanliness and upgraded service is a great encouragement to our housekeeping team. We are always committed to creating a comfortable and welcoming environment for our guests, and your satisfaction is our unwavering motivation. Thank you again for your valuable feedback and kind reminder. We sincerely look forward to seeing you and your wife again, and we will provide you with even better service to ensure you have an even better stay.
Lorraine HH
Ziyi Superior Double Bed Room With Smart Control + Custom Latex Mattress + Floor-to-Ceiling Window + 65-inch Screen Casting TV
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 5, 2025
Everything is awesome! I booked two rooms for a family trip. The rooms were very cosy and clean. The service was excellent! Especially Miss Wang! The breakfast was also amazing! Thanks a lot! 100% recommend! And I will book the hotel again if I travel to Nanjing in the future.
Response from Property: Dear guest, our service team is thrilled to see your resounding "100% Recommend" rating! We deeply value your trust in choosing us as your base for your family's trip to Nanjing. We look forward to seeing you again at the Ziyi Tianyue Hotel when the leaves of the Chinese parasol trees fall. We wish you a safe journey.
uandiqueue
Ziyi Double Bed Room With Smart Control + Custom Latex Mattress + Floor-to-Ceiling Window + 65-inch Screen Casting TV
Stayed in May 2025
Solo traveler
4 review
9.5/10
Amazing
Posted on Jun 28, 2025
⭐⭐⭐⭐⭐ Amazing Service & Super Comfortable Stay – Would Definitely Come Back! I only stayed one night at Ziyi Tianyue Nanjing South Railway Station Hotel, but the experience was so good that I genuinely wish I had stayed longer. Right from the start, the service stood out. The front desk staff were incredibly friendly and helpful. They offered free laundry service, and when I used the self-service machine at night, they still called my room once it was done. That level of thoughtfulness really made a difference. Later that night, they even brought me free watermelon. It might seem like a small thing, but it was sweet (in every sense of the word) and made me feel truly looked after. They also gave me a room upgrade, and when I asked for a late checkout due to my train schedule, they arranged it without hesitation. The whole experience felt warm, generous, and honestly worthy of a 5-star rating. One thing that really impressed me was how considerate they were toward me as a foreign guest. Since I don’t have a Chinese phone number, they lent me theirs so I could order food delivery—something I didn’t expect at all and really appreciated. A big shoutout to 小梅 and 小左 at the front desk. They were so kind and went above and beyond to help—from check-in to recommending great places to eat and visit in Nanjing. They truly made me feel welcome. The room itself was great: clean, cozy, and equipped with modern features like a smart toilet, Xiaodu voice assistant, and even a robot that delivers food to your room. It felt high-tech but still very comfortable. The only minor downside is that the hotel doesn’t have a gym—but honestly, with everything else being this good, especially for the price, it’s a very small thing. Even though I only stayed one night, I felt genuinely cared for from start to finish. I’d definitely come back the next time I’m in Nanjing. Huge thanks to the entire team for making my stay so memorable!
Response from Property: 親愛的朋友:您好!讀到您如此温暖細緻的評價,我們酒店全體同仁都感到無比欣喜與感動。您用文字記錄的每一個服務細節,都是對我們"以心傳心"服務理念最珍貴的認可。特別感謝您提到小梅和小左的服務表現,她們一直踐行着"把客人當家人"的服務準則。您提到的藉手機號訂外賣、洗衣提醒電話、晚安西瓜這些小事,正是我們堅持的"意料之外,情理之中"服務哲學——能用0.5步解決的問題,絕不讓客人走1步。您對智能客房設施的喜愛也讓我們備受鼓舞,這正是我們不斷升級硬件設備的動力。關於您提到的健身房需求,因其正在改造階段,相信您下次再來肯定就能用上了呢。期待我們再次相逢。。。。。💕💕
HS Gua
Ziyi Double Bed Room With Smart Control + Custom Latex Mattress + Floor-to-Ceiling Window + 65-inch Screen Casting TV
Stayed in May 2025
Couple
5 review
10/10
Outstanding
Posted on Jun 27, 2025
If I can give 10 stars I would. I loved the hotel . Besides cleanliness and location, the service is impeccable. Special thanks to 小左 & 小梅 for their help, their smile, and kindness. They even provided free laundry service which was absolutely helpful. Highly recommend staying here.
Response from Property: 尊敬的客人:您好!衷心感謝您選擇入住我們酒店,並抽出寶貴時間與我們分享如此暖心的評價!看到您用"10星好評"來形容入住體驗,我們整個團隊都感到無比榮幸和振奮。您對酒店衞生、位置和服務的肯定是對我們最大的鼓勵。特別是您提到小左和小梅兩位同事的表現,我們已經將您的表揚轉達給他們,他們開心得眼睛都笑彎了呢~免費洗衣服務能得到您的認可,也讓我們覺得所有的貼心設計都值得!您的滿意就是我們前進的動力,我們會繼續保持高標準服務,期待下次能為您準備更多驚喜。衷心祝願您生活愉快,期待您的再次光臨!❤️❤️❤️
Mihye
Deluxe Smart Room (Tv)
Stayed in Jul 2025
Family
2 review
10/10
Outstanding
Posted on Aug 14, 2025
Very nice hotel. And front desk xiaomei is very kind😁
Response from Property: Dear guest: Hello! Thank you for choosing Ziyi Tianyue Hotel and for recognizing us. All hotel staff are greatly encouraged by this. We have praised and encouraged the employees you mentioned, and we are committed to providing our guests with the most thoughtful service and warm care. We look forward to your visit again!
Sebastian (张)
Ziyi Superior Double Bed Room With Smart Control + Custom Latex Mattress + Floor-to-Ceiling Window + 65-inch Screen Casting TV
Stayed in May 2025
Family
13 review
10/10
Outstanding
Posted on Jun 30, 2025
Room is clean , location is great , staffs are friendly especially Ms Wang and Ms Mei
Response from Property: 親愛的朋友:感謝您選擇入住我們酒店並分享如此温暖的評價!我們非常高興看到您對房間清潔度、地理位置以及員工服務的認可,特別是您提到王女士和梅女士的優質服務,這讓我們倍感欣慰。您的肯定是我們繼續提升服務品質的最大動力。我們已將您的表揚轉達給王女士、梅女士及整個團隊,這對我們是莫大的鼓勵。酒店全體員工會繼續保持專業、熱情的服務態度,為每位客人創造更美好的入住體驗。期待您的再次光臨,祝您生活愉快!🌹🌹🌹
MA Traveler
Cozy Queen Room
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on May 23, 2025
We had a wonderful stay at this hotel in Nanjing! The location is very convenient — just a short walk from Nanjing South Railway Station, which made getting around super easy. The staff were warm, welcoming, and very accommodating. We really appreciated their efforts to communicate with us despite the language barrier — it made us feel truly cared for. It’s clear that this hotel has experience in hosting foreign tourists, which made our stay smooth and stress-free. Our room was clean, modern, and had excellent air conditioning, which was such a relief after a warm day exploring Nanjing. We also had a bit of fun with the smart features in the room — getting Xiaodu to turn on the lights and open the curtains was a fun touch! There are plenty of food options nearby, plus a convenience store just downstairs, which made grabbing snacks or essentials really easy. Overall, we really enjoyed our stay and would highly recommend this hotel to anyone visiting Nanjing!
Response from Property: Dear guests: Hello! Thank you for choosing Ziyi Tianyue Hotel and thank you for your affirmation of us in your busy schedule. We are a high-end business hotel located next to Nanjing South Railway Station. We have various room types to meet customer needs. We are also equipped with humanized designs such as wireless charging/constant temperature shower/super-large TV screen in the room. We also have a super-large terrace with a close view of Nanjing South Railway Station. It is your first choice for business trips, travel and leisure. We look forward to seeing you again!
Pedro Jose Hernandez Zarzosa
Ziyi Superior Double Bed Room With Smart Control + Custom Latex Mattress + Floor-to-Ceiling Window + 65-inch Screen Casting TV
Stayed in Apr 2025
Couple
23 review
10/10
Outstanding
Posted on May 11, 2025
Perfect stay if you need to be close to the South Train Station. Modern, comfortable bed, good pillows, everything automated (blinds, lights, TV, etc…) Even a Japanese 🇯🇵 toilet!!!😘😘 And the staff, they can’t be more nice. We had a problem at midnight with a water leak from the AC and their reaction was very fast fixing it, they even offered us to change to a different room. If you are in doubt if to book here, don’t doubt any more, it is close to perfection (breakfast Chinese style, no western options as not many foreigners visitors) I can definitely recommend
Response from Property: Dear guest: Hello! Thank you for choosing to stay in our hotel and taking the time to share such a detailed stay experience! We are honored to know that you are satisfied with the hotel's location, modern facilities and our services! The hotel's intelligent facilities (including automation systems, Japanese-style bathrooms, etc.) can add comfort and surprise to your journey, which is our goal; and the efficient response of the team when you mentioned the sudden problems at night is the best recognition of our service concept-at any time, the needs of guests are our top priority! Regarding the feedback on breakfast choices, we have recorded them in detail and will seriously explore the optimization plan. In the future, we will gradually enrich the diversity of meals based on the needs of the customer base and strive to provide every guest with a more intimate experience. Thank you again for your sincere recommendation and encouragement! I look forward to continuing to create "near-perfect" memories for you when you come to explore the area around the South Railway Station next time! If you have any special needs, please feel free to contact our team~ I wish you a pleasant journey and all the best!
Kaycy
Ziyi Deluxe Double Bed Room (Super Floor-to-Ceiling Window + Voice-Controlled Glass + Smart Control)
Stayed in Mar 2025
Couple
4 review
10/10
Outstanding
Posted on Apr 19, 2025
The room is clean and good size for couples. Lots of shops and restaurants near by. The staffs are super friendly and helpful. I would say they have the best service mind comparing to other hotels that we have been staying in China. Good location, very close to the high speed train station. Just a little confused when we arrived at the building A-3 as there are 2 entrances and there’s no English sign at the entrance.
Response from Property: Dear guest, hello! Thank you for choosing to stay at our hotel and sharing such a detailed stay experience! We are honored to have satisfied you. The convenience of living around the hotel and the proximity to the high-speed railway station have always been our proud advantages. We look forward to exploring more surprises during your next visit.Your recognition is the greatest encouragement to our team! Providing warm and thoughtful service is our consistent goal, and we will continue to improve to ensure that every VIP can feel the care of being at home.We deeply apologize for the issue you have reported. We have immediately conveyed to the engineering department that we will optimize the multilingual identification system as soon as possible, hoping to bring a more convenient experience to the VIPs. Thank you again for your sincere suggestions and support. All the friends of Ziyi Tianyue Hotel look forward to your visit again!
Lucian David
Garden Double Bed Room (Private Terrace Garden + Voice Controlled Glass + Smart Control)
Stayed in Aug 2025
Couple
5 review
10/10
Outstanding
Posted on Sep 17, 2025
This hotel is the best, I recommend it to everyone who will travel to Nanjing. The services are impeccable, the room is very large and clean, everything is wonderful. The coffee is very good and it's free. Free coffee and fruit are provided every day.The staff is kind and always helps you when you need it. Special thanks for the Xiao Mei and Miss Zuo from the front desk.We will gladly return to this hotel!
Response from Property: 尊敬的賓客:‌您好!讀到您如此熱情洋溢的推薦,我們整個團隊都備受鼓舞!您對服務細節的認可(如免費咖啡水果、前台小梅和小左的貼心幫助),以及房間舒適度的肯定,正是我們“以客為尊”理念的最佳印證。您特別提到的每日免費咖啡和水果供應,是我們為賓客精心準備的小心意,能為您增添旅途中的愉悦感,我們感到無比欣慰。小梅和小左的專業與熱情,也代表了我們每一位同事的服務態度——隨時為賓客提供温暖的支持。得知您願意向所有來南京旅行的朋友推薦我們,這是最高的褒獎。期待在您下次光臨時,能繼續為您帶來同樣甚至更美好的體驗。祝您生活愉快,期待與您重逢!
Hong An
Deluxe Smart Room (Tv)
Stayed in Aug 2025
Other
6 review
10/10
Outstanding
Posted on Sep 14, 2025
We had a comfortable stay at this lovely hotel! The staff were caring, friendly, and always very helpful. A special mention to Xiao Mei at the front desk, who was exceptionally welcoming and attentive 🥰
Response from Property: ‌親愛的賓客:‌您好!讀到您用“可愛”形容我們的酒店,還特別提到小梅的貼心服務,整個團隊都像收到了糖果般開心!您筆下“住得很舒服”正是我們最想傳遞的温暖——從陽光灑滿的布草間到隨時待命的前台,每一處細節都藏着對您的用心。小梅聽説您的表揚後害羞地笑了,其實她衹是我們“微笑服務”的小小縮影。您記住她的名字,就是對我們最好的鼓勵。期待下次相遇時,能繼續用一杯迎賓茶、一次行李護送,把“貼心”寫成您旅程的註腳。祝您往後每個夜晚,都如在我們酒店般香甜好夢!
Danica and Zoran
Ziyi Double Bed Room With Smart Control + Custom Latex Mattress + Floor-to-Ceiling Window + 65-inch Screen Casting TV
Stayed in Jun 2025
Couple
9 review
10/10
Outstanding
Posted on Jul 11, 2025
Very conformable hotel with large modern rooms, clean, extremely friendly staff, especially stager Xiao Mei. We have been given some cold juices as welcome drinks and a plate of water melon every evening. Hotel is a short walking distance to the metro station and Nanjing South Railway station, which is very convenient. We definitely and highly recommend staying in this hotel.
Response from Property: 尊敬的賓客:您好!衷心感謝您對我們酒店的高度評價!得知您在我們的客房設施、衞生環境以及服務體驗等方面都感到滿意,這讓我們倍感榮幸。特別感謝您對小梅等工作人員的肯定,您的認可是我們不斷進步的動力。我們很高興您喜歡我們精心準備的迎賓水果和冷飲,也很欣慰酒店優越的地理位置為您帶來了便利。這正體現了我們"用心服務每一位賓客"的經營理念。您的推薦是對我們最大的支持。我們將繼續保持高品質的服務水準,期待您的再次光臨,讓我們有機會為您提供更完美的入住體驗!祝您生活愉快,旅途平安!
Chuankoon
Deluxe Smart Room (Tv)
Stayed in Dec 2024
Family
5 review
10/10
Outstanding
Posted on Jan 8, 2025
Hotel had great service, offered to help us with the laundry, for its price it was an incredible stay. The location was very convenient, just a few steps away from the train station.We liked to thank 小文given great service to us.we loved the breakfast soup noddle and wonton soup.
Response from Property: Hello, distinguished guests! Thank you very much for your recognition of us! We are honored to provide you with quality service! We also hope that you will have the opportunity to come again to taste our wontons and plain noodles. The tea is ready, we look forward to seeing you again! ❤️❤️❤️
Flavio
Cozy Queen Room
Stayed in Jul 2025
Business traveler
20 review
5.5/10
Posted on Aug 14, 2025
Very difficult to reach e the location. No English sign and is far from Train station
Response from Property: 尊敬的客人您好!首先衷心感謝您選擇入住我們酒店,並對您抵達過程中遇到的困擾深表歉意。針對您反饋的問題,我們有必要做出説明:酒店距離距離南站南廣場450米,步行僅需5分鐘左右,這是我們實測的結果,且平台上有明顯標註,也是為了讓客人有更好、更多的選擇空間。我們理解一個人在陌生國度且語言不通的彷徨,所以我們提供免費接送高鐵站服務,衹需要聯繫我們就不用在炎熱的夏天跟着不靠譜的導航繞行那麼遠的路。我們完全理解你的不快和憤懣,想要立刻反擊。但我們何其無辜?默默生氣寫差評,雖然能短暫宣洩,長遠看卻可能讓你失去真正解決問題的機會,甚至讓自己心情更糟。‌憤怒是內心的火焰,燃燒他人之前,先照亮自己前行的路。祝您好運!