Mountain View Hotels in Constantia

The hotel has absolutely stunning interiors and beautiful elevated garden views from the restaurant. 10/10 for the hotel interiors and also for the beautiful manicured gardens. Dinner at The Conservatory was great. The staff try very hard to provide good service and are friendly and courteous, but we found that there was sometimes confusion at reception and the spa staff, and sometimes inaccurate information was provided. A special mention must go to Lisa at the restaurant - it is our second encounter with her (we have visited the restaurant a few times previously) and she was delightful and accommodating on both occasions that we encountered her. I had a massage and the massage itself was absolutely first class, so well done to the masseusse on her technique. Unfortunately the spa is being renovated, which I was not aware of at the time of booking my package, and this somewhat takes away from the 5 star escape that one looks forward to when doing a staycation. The minibar is complimentary, unless you refill, which is a great value add. One element which took away from the experience is that the bathroom, which appeared fresh from an aesthetics perspective, did not have a fresh smell, which both my husband and I found very noticeable. However, since we were only there for a night, we did not raise this as we didn't want the inconvenience of someone coming in to clean, or switching rooms as we had already settled in so we bore with this, but this aspect was not pleasant. Many thanks to the staff for welcoming us.