Haiyun Hot Spring Hotel Reviews

Response from Property: 好！非常感謝您選擇我們海韻温泉酒店並留下好評！海韻酒店是一家帶温泉，帶恆温泳池的酒店 ！您的認可讓我們倍感温暖與榮幸。 很高興得知您對服務、環境或設施感到滿意，我們始終致力於為每位賓客打造舒適的入住體驗，您的肯定是我們前進的最大動力！期待您再次光臨，無論是商務出行還是休閑度假，我們都會用心準備，讓您的每一次入住都充滿驚喜與温馨～祝您生活愉快，萬事順遂！海韻温泉酒店全體員工敬上 ！

Response from Property: 尊敬的客人;您好!感謝您的好評，贈人玫瑰手有餘香，您的讚美就是對我們最大的支持與鼓勵，也是我們不斷前進的動力!謝謝您的光顧，您要常常回來看看哦，祝您生活愉快~

Response from Property: Great! Thank you very much for choosing our Haiyun Hot Spring Hotel and leaving a positive review! Haiyun Hot Spring Hotel is a hotel with hot springs and a heated swimming pool! Your recognition is heartwarming and honored. We are delighted to know that you are satisfied with the service, environment, and facilities. We are always committed to creating a comfortable stay for every guest, and your recognition is our greatest motivation. We look forward to seeing you again. Whether you are traveling for business or leisure, we will make every effort to ensure that every stay is filled with surprises and warmth. We wish you a happy life and all the best! Sincerely, from the entire Haiyun Hot Spring Hotel staff!

Response from Property: Dear guest, we are deeply sorry that you were not satisfied with your stay. Please allow us to bow 90 degrees and offer our apologies. We will take your feedback and make improvements. We look forward to seeing you again and giving us an opportunity to apologize.

Response from Property: Dear guest, hello! Thank you for your good comments. Giving roses to others will leave a lingering fragrance on your hands. Your praise is our greatest support and encouragement, and it is also the driving force for our continuous progress! Thank you for your patronage. Please come back often. I wish you a happy life~

Response from Property: Dear guest, hello! Thank you for your good comments. Giving roses to others will leave a lingering fragrance on your hands. Your praise is our greatest support and encouragement, and it is also the driving force for our continuous progress! Thank you for your patronage. Please come back often. I wish you a happy life~

Response from Property: Dear guest, hello! Thank you for your good comments. Giving roses to others will leave a lingering fragrance on your hands. Your praise is our greatest support and encouragement, and it is also the driving force for our continuous progress! Thank you for your patronage. Please come back often. I wish you a happy life~

Response from Property: Dear guest, Hello! Thank you very much for choosing our hotel. We sincerely apologize for the inconvenience you encountered with parking and the poor service experience. Your concerns about parking difficulties and service attitude have been immediately reported to the management team. This is not the level of service we expect. We are deeply aware that these omissions in attention to detail have significantly impacted your stay, and we are deeply sorry for this. Regarding the specific issues you mentioned, we have implemented the following improvement measures: Parking management and guidance: Effective immediately, dedicated security personnel will be stationed at the hotel entrance to provide guests with real-time parking guidance and vehicle dispatch services, ensuring a prompt response upon arrival. Service attitude and response efficiency: Upon investigation, the staff on duty failed to promptly assist you with your parking issue, a lapse in both service awareness and process execution. We have provided specialized training in service etiquette and emergency response to relevant personnel and have implemented a "first-contact responsibility system" – any person responsible for following up on a guest request until the issue is resolved, to avoid situations where no one is involved. If you encounter similar issues in the future, please call our 24-hour emergency hotline. We will respond and assist within 3 minutes. Your feedback is a valuable opportunity for us to improve our service. The hotel always prioritizes the guest experience, and this incident has made us deeply aware of our management shortcomings. If you would like to visit again, please contact our service manager in advance. We will reserve a dedicated parking space for you and provide full reception services to ensure that similar issues do not occur again. We apologize for the inconvenience and wish you a happy stay. We look forward to welcoming you with even more professional service in the future.

Response from Property: Dear guest, Hello! Thank you very much for taking the time to provide feedback on your stay. We deeply apologize for any inconvenience caused by our inability to provide a comfortable stay. We have carefully reviewed each detail you raised, and these issues point to oversights in our service and facility management. We sincerely apologize and promise to immediately rectify these issues. Regarding your concerns, we have initiated the following improvement measures: Regarding inadequate room cleaning: The bottle cap left on the bedside table was a serious lapse in cleaning procedures. Effective immediately, we are conducting a comprehensive review of our room cleaning procedures, implementing a three-tiered inspection system consisting of "self-inspection by attendants, review by supervisors, and spot checks by managers." We are also conducting performance reviews for those responsible. To prevent similar incidents, "Cleaning Completion Confirmation Cards" will be added to guest rooms to ensure that detailed cleaning is properly addressed in each room. Regarding the malfunctioning smart toilet: Our technicians have identified occasional malfunctions in the circuit control system of some guest rooms. We have now overhauled the equipment on all floors. If you continue to experience operational issues during your next stay, please feel free to call housekeeping and we will arrange for a dedicated visit. Regarding the issue of "unusable after a power outage," we have adjusted the bathroom's electrical circuit design to ensure that basic functions can still be manually operated during a power outage. Regarding the poor sound insulation: The water noise issue you mentioned has been confirmed to be related to the building's drainage design. We are currently working with a professional acoustics team to conduct an assessment and plan to complete the pipe sound insulation wrapping and wall insulation upgrades by the third quarter. In the meantime, if you plan to stay again, please contact us in advance to prioritize rooms away from pipe shafts. We will also provide earplugs and white noise sleep aids to ensure a good sleep. You mentioned that you "generally don't leave negative reviews," which makes us even more regretful for the impact this experience has had on you. Our core mission is to create a safe and relaxing space for our guests, and we clearly failed to achieve this goal. If you would like to give us an opportunity to make amends, please contact us directly. We will offer a room upgrade and full butler service for your next stay to ensure every detail is perfect. We once again offer our deepest apologies for this unpleasant experience. We wish you all the best and look forward to welcoming you back with a brand new service.

Response from Property: Dear guest, Hello! Thank you very much for choosing to stay with us. We sincerely apologize for the unpleasant experience you experienced during your stay. We have immediately verified your concerns and take them seriously. This is not the service experience we expect of our guests. We are deeply aware that these oversights have significantly impacted your stay, and we are deeply sorry for this. Regarding the specific issues you mentioned, we have immediately taken corrective measures: Parking and construction environment: There were indeed oversights in the management of the construction area. We have requested that the construction company install dust barriers and coverings effective immediately, and adjust the operation hours to minimize the impact on guests. We are also working expedited to improve parking signage, and staff will be deployed to assist guests with parking, striving to provide you with a more convenient parking experience. Regarding swimming pool water quality and water changes: After investigation, we found that the pool water change cycle was not being properly implemented. We have temporarily suspended the use of the pool and initiated comprehensive water changes and water quality testing. We will publicly announce the water change schedule in accordance with strict standards. You can also contact our staff at any time to inquire about the real-time water quality. Unfulfilled Service Commitment: The front desk's failure to promptly follow up on the "water delivery" service was a serious misstep. We have trained and evaluated relevant personnel and refined internal process controls to ensure that guest needs are addressed first and followed up closely. We will provide the drinking water you requested as a room service upgrade (if you wish to visit again). We also hope to have the opportunity to personally apologize to you. Your feedback is crucial for our improvement efforts. We understand that a poor experience may require ten attempts of dedicated service to rectify the situation. If you would like to receive another opportunity, please contact the hotel directly. We will provide a personalized service throughout your stay, ensuring every detail is met. We sincerely apologize for the inconvenience this may cause you. We wish you a happy stay and look forward to welcoming you back in the future.

Response from Property: Dear guest, we are both grateful and ashamed to read your review. We are grateful that you remembered the warmth of the hot drinks and cookies in the lobby, but we are also ashamed that the overall experience did not meet your expectations. This is an area where we need to work hard to improve. We have silently noted your mention of "not so good" and are currently investigating possible issues with room facilities, service details, and other aspects to strive to provide you with a more comprehensive experience next time. The hot drinks and cookies in the lobby are meant to warm your heart upon arrival, and we are particularly happy that you noticed them. If you come again next time, please let us know what you think needs improvement, and we will make sure to make adjustments. Thank you for your understanding and feedback, and we look forward to making your stay more satisfactory next time.

Response from Property: Dear guest, we're deeply sorry that you weren't satisfied with your stay. Please allow us to bow our heads and offer our apologies. We will take your feedback and make improvements. Rest assured, we guarantee you'll be satisfied next time you visit us.

Response from Property: Dear guest, we're deeply sorry that you weren't satisfied with your stay. Please allow us to bow our heads and offer our apologies. We will take your feedback and make improvements. Rest assured, we guarantee you'll be satisfied next time you visit us.

Response from Property: Dear guest, we're deeply sorry that you weren't satisfied with your stay. Please allow us to bow our heads and offer our apologies. We will take your feedback and make improvements. Rest assured, we guarantee you'll be satisfied next time you visit us.