Palazzo Viridis Reviews

New hotel but 1-star service I had high expectations for this new hotel, but unfortunately, my stay was a complete letdown. Despite the clean and new facilities, the service was shockingly poor. From the moment I checked in, the male staff was unhelpful when I asked for help with luggage as we were trying to unload our luggage and rushing to return the rental car. He just kept asking me for my details to check in. Requests were also ignored, as I tried to ask for an upper floor room instead of the ground floor room. He said if it was for him, he would stay in this room as it was bigger and said in Milan, tourists do not spend much time in the room anyway. He said it’s not like we pay 900 euros a night to enjoy a luxury hotel room. At that point, I was extremely shocked as I had never experienced any front desk staff who was so arrogant and ignored my request and just tried to convince me to stick with what I’m offered. Guess what, the room turned out to be a handicapped room on the ground floor without proper windows. At that point, I was already disgusted to even try to ask the front desk staff to change the room. So we ended up having a handicapped room which you’d get the entire floor wet when you shower. Not sure if it’s because the room was on the ground floor with the door facing the courtyard with trees, there were quite a few bugs and spiders in the room as well.  Housekeeping was inconsistent. On our last day, the room was not cleaned properly. We came back to the room half cleaned, but with no toilet paper and towels not replaced. We made several requests to have the items brought in and the staff seemed annoyed and rude. We only had to call because they hadn’t finish their job! Overall, the hardware of the hotel is nice but they need better customer service, staff training, and overall management improvements. I would not recommend staying here until they make serious changes.