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Verified reviews
Location8.9
Amenities8.8
Service8.8
Cleanliness8.9
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All reviews(2074)
Positive reviews(1992)
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Perfect for business trips(63)
Located downtown(17)
Luxurious(12)
Negative reviews(82)
Julien MILLION
Boutique Queen Room
Stayed in Jun 2025
Business traveler
40 review
9.5/10
Amazing
Posted on Jul 24, 2025
Very nice hotel.
Very nice service. The house keeping Lady Always ask me when they can clean the room and how many water bottle i need.
They also bring my a fruit basket.
The breakfast on the 26th floor was nice too Lots of option and nice view and open 7 to 11am.
The shopping mall on the building is not convenient and you need walk a little for find restaurant and shops.
Missing a nice swimming pool for be perfect
6/8
Response from Property: Thanks for your valuable comments, your encourage is our big affirmations, we are apologized for you mentioned the mall connected hotel is not so convenient as for mall is taking update, so that the less choices for restaurant and shops inside. We are so expecting to welcome you back in your near future and wish you all the best.
Azak
Deluxe Superior Double Bed Room - Private Large Space + Panoramic Floor-to-Ceiling Window
Stayed in Apr 2024
Family
50 review
10/10
Outstanding
Posted on May 28, 2024
Always a pleasure. Big room, clean and good location. I like the place
Response from Property: Your satisfaction is our utmost priority, andwe strive to provide exceptional serviceand comfortable accommodations foreach and every guest. Your positivefeedback validates our efforts and servesas a constant reminder of our commitmentto excellence
Guest User
Superior Queen Room
Stayed in Aug 2023
Traveling with friends
115 review
10/10
Outstanding
Posted on Sep 5, 2023
nice door
Response from Property: 尊敬的客人您好!感謝您萬達錦華酒店的肯定,讓每一位顧客滿意是我們不懈的追求, 我們會一如既往的為您提供體貼、舒適、高品質的睡眠服務,期待您的再次光臨!!! 非常感謝支持,祝您生活愉快!
Danny_zhao
Superior 2-bed Room
Stayed in Apr 2025
Family
84 review
10/10
Outstanding
Posted on Jun 2, 2025
The hotel is good overall, with complete surrounding facilities. It is very close to the museum. The road was under construction the day I arrived, but it was very convenient after it was repaired the next day. Breakfast is on the top floor, with a wide view, and the hotel service is also very good.
Service: Tim is very enthusiastic and has a relatively full understanding of his own hotel. Knowing yourself and the enemy will lead to victory in every battle.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:非常榮幸庫爾勒萬達錦華酒店真誠的服務給您留下了深刻的印象。很高興通過我們優越的地理位置、完善的設施設備、乾淨舒適的客房和周到的服務都確保了您此次體驗的完美感受。再次感謝您為我們留下如此催人奮進的滿分5分好評!願常有您相伴。庫爾勒萬達錦華團隊。
Bayannaoeryi
Deluxe 2-bed Room
Stayed in Mar 2025
Business traveler
50 review
10/10
Outstanding
Posted on May 4, 2025
All the way in Xinjiang 1, we booked Tianyuan Hotel, which was very good. The facilities were more advanced than other hotels. I will book this hotel next time I come to Xinjiang. The location is also very good. You can eat delicious food downstairs. It is very close to the central city.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:非常榮幸庫爾勒萬達錦華酒店真誠的服務給您留下了深刻的印象。很高興通過我們優越的地理位置、完善的設施設備、乾淨舒適的客房和周到的服務都確保了您此次體驗的完美感受。再次感謝您為我們留下如此催人奮進的滿分5分好評!願常有您相伴。庫爾勒萬達錦華團隊。
Guest User
Deluxe 2-bed Room
Stayed in Sep 2024
Family
26 review
1.0/10
Posted on Oct 6, 2024
Too bad, too bad, too bad. Let me show you how dirty the hotel is. I always knew that accommodation in Xinjiang is not clean. I specially booked the best local hotel. Wow, it's also so dirty... There are so many things on the toilet, bed, and walls that I didn't take pictures of. It's too disgusting. I will never come to Xinjiang again.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing and commenting on us. We are very happy to listen to your opinions and continuously improve our shortcomings so as to improve ourselves. We are very sorry that you felt uncomfortable during your stay. We will actively rectify to avoid such problems from happening again, and we also hope to get your understanding. We will continue to improve and hope that you will continue to choose us and give us the opportunity to provide you with a better accommodation experience!
Anonymous User
Jinhua Suite - Private Large Space + Panoramic Floor-to-Ceiling Window +MiniBar
Stayed in Apr 2025
Business traveler
3 review
10/10
Outstanding
Posted on Jun 2, 2025
The room is clean and the service is excellent. The facilities are also very good
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,非常感謝您選擇下榻庫爾勒萬達錦華酒店,感謝您的高度認可,我們會更加努力為賓客呈現更加細緻入微、自信優雅、謙恭得體的服務。酒店全體員工秉承萬達錦華酒店的品牌精髓,真誠期盼您的再次光臨,祝您愉悦!庫爾勒萬達錦華酒店團隊。
Guest User
Superior 2-bed Room
Stayed in Aug 2024
Family
33 review
10/10
Outstanding
Posted on Sep 29, 2024
The room is very large, and you can have breakfast while looking at the snow-capped mountains. Korla has a very good impression. There are many delicious foods, including Tan duck blood and Zhaotong small meat skewers. The hotel is worth recommending~
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your recognition and support of our hotel. Your appreciation is the greatest motivation for our unremitting efforts. We will repay your support with more enthusiastic, thoughtful and considerate service. All the staff of our hotel sincerely welcome you!
Guest User
Deluxe Superior Double Bed Room - Private Large Space + Panoramic Floor-to-Ceiling Window
Stayed in Aug 2024
Business traveler
33 review
9.0/10
Great
Posted on Sep 27, 2024
This is the hotel we chose for our company's team building. It's a five-star hotel and a little old.
The surrounding environment is OK
It's just that the wind and sand are strong and the environment is polluted
Overall, it's OK, and the breakfast is also OK.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your comments. Your praise is the greatest motivation for our unremitting efforts. We will repay your support with more enthusiastic, thoughtful and considerate service. All the staff of our hotel sincerely welcome you!
Guest User
Deluxe Double Bed Room - Private Large Space + Panoramic Floor-to-Ceiling Window
Stayed in Aug 2024
Solo traveler
39 review
10/10
Outstanding
Posted on Sep 16, 2024
The hotel is located in the center of Korla, with convenient transportation and a large parking lot. There are many places to eat around, with many choices. The room is very bright and clean, with good sound insulation, so it doesn't feel noisy. The bedding is very comfortable and I slept very well. Breakfast is on the 26th floor, overlooking the whole city, with a good view. The breakfast dishes are very rich, and the freshly cooked noodles are delicious. The two guys who greeted me at the front desk were very handsome, enthusiastic, energetic, and in very good spirits. Thumbs up.
Original TextTranslated by Google
Response from Property: Dear guest! Thank you very much for your review of the hotel. We are very encouraged by your words that you will come again. We always adhere to the service concept of "warm, meticulous and considerate". Seeing your comments, we know that we have taken a step further on the road to becoming your favorite hotel. We will live up to your trust and welcome you again with better service!
yingying19721995
Superior Queen Room
Stayed in Aug 2024
Business traveler
33 review
10/10
Outstanding
Posted on Sep 13, 2024
The hotel is very good. Because I was a member of Wanda Hotel before, I also upgraded the room this time. The room is very spacious, the bathroom is very large, the facilities are complete, the service is warm and thoughtful, the breakfast is rich and colorful, and the surrounding facilities are complete. I really recommend it
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your recognition and support of our hotel. Your appreciation is the greatest motivation for our unremitting efforts. We will repay your support with more enthusiastic, thoughtful and considerate service. All the staff of our hotel sincerely welcome you!
Jin P
Deluxe Superior Double Bed Room - Private Large Space + Panoramic Floor-to-Ceiling Window
Stayed in Jul 2024
Traveling with friends
12 review
10/10
Outstanding
Posted on Sep 1, 2024
The room is large, the toiletries are high-end, the bedding is very comfortable, I slept until dawn, the service staff is enthusiastic. The breakfast is rich and varied, it is worthy of being the number one hotel in Korla.
Original TextTranslated by Google
Response from Property: Dear guest! Thank you very much for your review of the hotel. We are very encouraged by your words that you will come again. We always adhere to the service concept of "warm, meticulous and considerate". Seeing your comments, we know that we have taken a step further on the road to becoming your favorite hotel. We will live up to your trust and welcome you again with better service!
xcxie
Deluxe Double Bed Room - Private Large Space + Panoramic Floor-to-Ceiling Window
Stayed in Jul 2024
Family
3 review
5.5/10
Posted on Aug 10, 2024
I often travel around the country with my family and children, and basically stay in five-star or above hotels. This is the first day of my trip to Xinjiang. First of all, the hotel facilities are good. The suite I booked has a separate cloakroom and reception area, which is more friendly to families with more luggage, and the facilities are acceptable. But I was disappointed in the hygiene, service, facilities, and maintenance level, and I was not satisfied with my stay. After leaving the hotel, I gave a lot of suggestions to the return visitor, hoping for improvement. If the service can't keep up, it will be difficult to have repeat customers.
First, the hygiene problem. There are hair, cigarette ashes, and stains on the trash can in the bathroom. This is the biggest problem. As a star hotel, the hygiene is not up to standard. It is impossible to live. I called the cleaning, but no one came for a long time, so I had to deal with it myself. Let's see.
Second, the service problem. From the beginning of check-in, it was basically left to fend for itself. There was a lot of luggage, and there was no waiter to help in the lobby (it was not busy at this time, and there was insufficient staff), so I had to push the concierge car to move the luggage myself. As a result, the concierge car was broken, and the experience was not good.
Third, the facility problem. The door of room 2416 where I stayed was broken. After closing, there was a chance that the door tongue would get stuck (not locked), causing my child to be trapped in the room and frightened. I called the engineering staff, but they just apologized and laughed it off, and did not deal with it in time. The door of the room was obviously improperly maintained and not repaired in time, resulting in abnormal working conditions. Judging from the wear of the keyhole, I don’t believe that I was the only one who reported the situation. The engineering department should bear the main responsibility.
Fourth, there are experience problems, such as difficult-to-use refrigerators. The refrigerator door will get stuck on the carpet when it is opened and closed. I suspect that all rooms have this problem (at least the two rooms I booked have this problem), which makes it difficult to open and close the door. I also cut my hand for this. Another example is a door card. The room is a conventional plug-in card, and the elevator is a conventional card swipe elevator. If there is only one card, do you let the elderly and children light candles in the room when you go downstairs to get things? For family check-in, the front desk actively gives two cards, which is a necessary and considerate service. Another example is the drainage system. Everyone should avoid pits in 2416. There is no quiet rest environment. My daughter asked me why I was taking a shower upstairs all night? You feel it. Who designed these anti-human experiences? Mechanically stacking hardware is not desirable, and it should be improved.
Fifth, the supporting facilities. Wanda hotels generally have good supporting facilities, but the commercial supporting facilities here are still relatively lacking. The business downstairs looks poorly managed, and the level of supply procurement, catering, leisure and roadside stalls needs to be improved.
In general, I am not satisfied with this stay. I suggest you find a third party to evaluate it carefully, seek opportunities for improvement, do PDCA in place, and build a good reputation for quality.
Original TextTranslated by Google
Response from Property: Dear guest, hello! First of all, we are deeply sorry for the bad experience you have had! We are really sorry for the inconvenience caused to you by the hotel! Your feedback
1: Hygiene problem: This is a mistake that we should never have made. In the future, we will definitely strengthen the training of cleaning staff, clean the room carefully, check the room hygiene, and ensure that such problems will not occur again in the future.
2: Service problem: We attach great importance to the absence of the concierge and the luggage cart at that time, and asked the staff on duty that day as soon as possible. We gave corresponding punishment for the absence of the porter, and criticized the front desk reception. The hotel has always been committed to providing guests with a better service experience. We are really sorry for this situation
3: Engineering and experience problems: Our hotel opened in 2019 and may not keep up with your expectations in terms of facilities. Although it is not possible to make large-scale improvements to the facilities immediately, we will pay more attention to the maintenance and upkeep of the facilities and try our best to keep them in good condition.
During your stay at the hotel, if there are any problems, please report to the 24-hour front desk at any time, and we will immediately assist you in solving the problems you encounter in the store. Thank you for your kind criticism and reminder. We apologize again for your unpleasant experience. We will continue to work hard to improve our service quality. We hope to gain your understanding and look forward to serving you again!
Guest User
Deluxe Double Bed Room - Private Large Space + Panoramic Floor-to-Ceiling Window
Stayed in Jun 2024
Solo traveler
31 review
10/10
Outstanding
Posted on Jul 19, 2024
Must be 5 points! Because I arrived earlier, I was upgraded to a suite. The room was very spacious, well-equipped, clean, friendly service, and rich breakfast. Highly recommended!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. Welcome to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit!
normanwang_78
Superior 2-bed Room
Stayed in Jun 2024
Family
37 review
10/10
Outstanding
Posted on Jul 11, 2024
The location and room are both good. The breakfast is rich and has a great view. The dining time is also very long. It is a very cost-effective hotel🏨. A hotel worth recommending.
Original TextTranslated by Google
Response from Property: Thank you for your fair evaluation. Your satisfaction is our unremitting pursuit. We will continue to work hard to ensure the quality of our services and look forward to your visit again! I wish you a happy life!