Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.0
Amenities8.7
Service9.1
Cleanliness9.4
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All reviews(99)
Positive reviews(96)
Reviews with photos/video(17)
Awesome stay(29)
Great service(24)
Clean and tidy(23)
Delicious breakfast(23)
Awesome rooms(20)
Convenient location(12)
Easy to get around(11)
Close to train station(6)
Negative reviews(3)
Jasmine00
Queen Room
Stayed in Jun 2025
Couple
6 review
9.5/10
Amazing
Posted on Jul 31, 2025
Service was good, can keep the bag for us after check-out,room was clean, the location not very good but you can catch the bus to the HBF station.
Breakfast is good but the options have to be improved.
King Lam
Twin Room
Stayed in Jun 2025
Business traveler
5 review
10/10
Outstanding
Posted on Jul 10, 2025
🌟 _A fantastic stay from start to finish!_ The staff at Hampton by Hilton Hamburg City Centre were incredibly welcoming and went above and beyond to make us feel comfortable. The rooms were spotless, modern, and cozy—perfect for unwinding after a day of exploring Hamburg. Breakfast was generous and delicious, with a great variety to suit every taste. The location is ideal, with easy access to public transport and major attractions. I’d happily stay here again and highly recommend it to anyone visiting Hamburg!
Derrick Tze Hsien
Queen Family Room
Stayed in Jun 2025
Traveling with friends
5 review
8.0/10
Very Good
Posted on Jul 9, 2025
Good location near Hbf in a safe neighborhood.
Amenities are lacking as no toothbrush, comb, slippers provided
Guest User
Queen Room with Sofa
Stayed in May 2025
Family
1 review
9.0/10
Great
Posted on Jun 22, 2025
Overall a good experience. The hotel was located a 10 minute walk to central. The accessibility of the bus stopping outside the hotel from town. The hotel was clean tidy and staff was very helpful. The breakfast was good and the generL surroundings is calm and quiet. The only downside was the pillows . Too soft and just not comfortablefor a good night's sleep.
Martin
Queen Room with Sofa
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 23, 2025
Clean and modern & new hotel near to the city center, garage and rich breakfast.
Guest User
Twin Room
Stayed in Apr 2025
Couple
1 review
5.5/10
Posted on May 19, 2025
We arrived at the hotel just after 3pm (check in time), the room wasn't ready and we had to wait about 1 hour and a half.
The day after the housekeeping didn't clean the room because apparently you have to put a green card outside the door.. and no one at the reception had
informed us, so I called the reception and asked them to clean the room (it was 5:30 pm) and they said they would send someone right away.
After about 5 minutes later two girls arrive with towels saying it's too late to clean the room!
I told these matters at the check out and the lady at the desk she compensated us by offering us free parking and the soft drinks we drank the night before.
At least something appreciated.
Guest User
Queen Family Room
Stayed in Mar 2025
Family
5 review
6.0/10
Posted on May 2, 2025
The family room is a bit too small for 3 people, but the receptionists are nice and helpful
Guest User
Queen Room
Stayed in Oct 2024
Business traveler
23 review
10/10
Outstanding
Posted on Dec 5, 2024
I think it’s good and suitable for business trip. Convenient is the most important. And of course quiet room could brings me good relax.
Guest User
Twin Room
Stayed in Jun 2025
Family
7 review
9.5/10
Amazing
Posted on Aug 6, 2025
nice hotel. good service.
Edwin Chi Ngai
Accessible Queen Room
Stayed in Feb 2025
Business traveler
2 review
10/10
Outstanding
Posted on Mar 18, 2025
nice hotel. highly recommended.
Arg7
Queen Family Room
Stayed in Mar 2024
Couple
2 review
9.5/10
Amazing
Posted on May 1, 2024
Great place. Friendly staff. My only problem was that the tv was not a smart one. No Netflix, YouTube etc. so you’re stack with German tv.
riseandshine
Twin Room
Stayed in Mar 2023
Traveling with friends
11 review
9.0/10
Great
Posted on Apr 30, 2023
Room was clean, breakfast selection was fine (although could have more selection daily).
5 mins bus ride (112) from central bus station. Overall a good experience! Thank you.
Guest User
Queen Family Room
Stayed in Mar 2025
Business traveler
11 review
10/10
Outstanding
Posted on Apr 14, 2025
Very good
Guest User
Queen Room
Stayed in Nov 2023
Couple
30 review
10/10
Outstanding
Posted on Feb 22, 2024
Not bad
Guest User
Queen Family Room
Stayed in Apr 2025
Business traveler
2 review
9.5/10
Amazing
Posted on May 24, 2025
The location of the hotel is good and it is convenient to travel. The view from the hotel window is also very good. The space is large and there is a big bed. There is breakfast, the taste is OK, and there are many options.