Best Masai Hotels

"Clean hotel with clean room. Good hairdryer, dries hair quickly. Good tv and comfortable bed. Many eateries all around the hotel vicinity, there’s also a laundry shop near the hotel. Massage shops also just next door. Easy check in and check out. Eco hotel because the toiletries are in permanent bottles so zero waste on toiletries that way. Toothbrush and coffee available at the reception to take if needed. There’s lift at hotel for easy floors access. However the toilet is really very small and the arrangement of toilet bowl and sink is quite uncomfortable, too tight a space. Also the shower head angle is very bad and difficult to adjust. Bad toilet experience due to the layout of toilet and facilities. Other than that, it’s quite a nice stay"

"My first trip to Malaysia was wonderful! The hotel's front desk staff were very welcoming and easy to communicate with. Parking was convenient, and the breakfast offered a great variety. The food street nearby was also excellent, and payment was very easy."

"Everything is great. The location, the services, the facilities, the cleanliness all is good and satisfying. I've encountered some issue whereas the hotel has double charged me (prepaid through Trip & at the receptionist). However, the issue was solved quickly and they have refunded my money. Thanks to customer service from Trip and also to the hotel."

"The check-in counter staff was very friendly and helpful. The family room we had -- Rm # 201 was spacious and clean.The bed was very comfortable.The room was surprisingly quiet; maybe it was because it was a cul-de-sac room. Bathroom was basic but clean. The only thing I dislike was the shower head, which had a spray setting so spread out that caused us to take longer to shower. The bidet water pressure so strong that it's 'hard to use. If the hotel could fix these two problems, it would have sweeten the deal even more. The room cost around $37 at the time of my booking. Overall the hotel makes a good choice in this price range for a one to two nights' stay. P.S. The hotel is located very near to Aeon, where an overhead bridge leads to the other side of the road with lots of f&b offerings."

"The location is convenient with many restaurants nearby, and the hotel's cleanliness is also good. I've stayed here many times, and whenever I come to Permas, I always choose this hotel. I highly recommend it to everyone."

"A very good value for money hotel is very Chinese. The boss is very enthusiastic. Ctrip did not indicate the free breakfast. The hotel is also very helpful to help solve it."

"The room we were given was not good and didn't match our request. We couldn't get a refund or even switch rooms. It was so unsatisfactory, I definitely won't be booking here again. We could even hear snoring from the room next door! Absolutely infuriating."

"Room abit small as I book deluxe double bed. Sound proofing is not that good, still can hear the people talking at outside or sound of door close. There is a lot of restaurant nearby, location is good."

"The staff are polite and always smiling when greeting guests. Amenities are satisfactory and the location is strategic. Close to restaurants and cafes, shops and massage parlours. Overall a good stay. Thank you."

"Had our first stay at this new hotel! Some people might confuse it with the other Sheraton in central JB since the names are similar, but they differ in both star rating and location. The location here isn’t the most convenient, and getting a Grab can be a bit tricky. That said, the service was great—really appreciated how the staff checked in to see if we needed help with transport and even offered water. Breakfast selection wasn’t huge, but it’s reasonable for a smaller hotel. Just felt the food could be replenished a bit faster. Overall, a great experience, though the location might be a drawback for some."