Sheraton Maoming Hot Spring Resort Reviews

This is a most satisfying experience. The hotel's design is very unique and the scenery is beautiful. The hot spring water is natural, making my skin smooth after soaking. I'm quite grateful to the lobby manager, Lv. He's warm and generous, with attentive and meticulous service. Always thinking from the guests' perspective, he offered me lots of help. I'll surely come again when passing by next time.

It is a nice hotel in a beautiful but remote location that suits self driving. Hailing a ride is a challenge Not much to do in rainy season so really for hard core hot spring fans or people wanting a peaceful get-away to do nothing Transfer to high-speed rail station only twice a day on a little tired old van so don’t expect a Sheraton worthy experience Staff are helpful and friendly though some can do with more training. Management is a bit too hands off and perhaps need to step up the game a bit on guest experience overall Pockets of surprises such as the night show on the lake and morning tai chi lesson on the hill. Food very average with 50% of the food served at buffet dinner being the same as breakfast. Can consider introducing more local specialties and educate guests about them

nice trip, good experience, and relaxation. Nice view in hotel

I had a wonderful one-night stay at the Sheraton. The room was spotless, modern, and exceptionally well-maintained, creating a comfortable and inviting atmosphere. The staff were incredibly friendly and attentive, making me feel welcomed from check-in to check-out. The hotel’s expansive garden, with its beautiful landscaping, was a highlight—a perfect oasis for relaxation and a refreshing escape from the busy city. I highly recommend the Sheraton for anyone seeking a rejuvenating and enjoyable stay!

One of our best experiences! Great hotel, great staff, so helpful! AAA service , AAA room Hotel is very new, very clean, very good landscape, The hotsprings next door are great but most important are the staff that is always pending to give you services without even asking. The manager Hao Lan helped us make this stay memorable, thanks tou Mr Lan ! Great stay! Highly recommended!

Great service - specially Mr. Hao knows how to make the guests happy and satisfied - thanks a lot for everything!!!!! great food, beautiful room, we will definitely come back. We had an amazing time at Sheraton Maoming Hot Spring Resort.

Although the hotel is a bit far away from city it was an amazing experience. Rooms were clean and didn't smell dusty. Hallways were neat and quiet. All staff from front desk to cleaning staff were friendly. Only one fault was when showering the water will go to boiling hot then ice cold. I will definitely recommend this hotel if you want to relax in peace and quiet. My baby enjoyed feeding the koi fish and watching the performance at night.

Definitely 5 stars experience. Staffs are very helpful, and treating us like VIP. Rooms are nicely renovated and spacious. Highly recommend for family taking a get away vacation here.

Nice hotel, beautiful view. In the evening, a performance on the water. Nice staff. On the downside, the air conditioner was buzzing in the room

Fantastic trip! You will never experience it in other place.

Nice place to relax and enjoy

I came here last year and had a good experience, so I came again this year... First of all, the hotel has a beautiful environment, clean rooms, good service attitude, luggage, pool cleaning, multiple bath towels, and the front desk lady Xiaoyu also gave me a lychee gift box when I left the hotel, etc., full of sincerity! Secondly, the hot springs have a feeling of being rotten, there are almost no staff, and the telephone consultation is very impatient. There are no requirements for hygiene and service, and there is not even the most basic safety guarantee. I won’t say much, just remind parents with children to keep an eye on their children (for example, a child was knocked down by two bear children with a double large swimming ring brought from the rainbow slide at the end of the shallow water park slide, and was pressed face down by the swimming ring and couldn’t breathe. It took more than half a minute to struggle out...) In general, the hotel is quite satisfactory, but the hot spring area is a bit disappointing!

It was a satisfying trip. The staff had a very good service attitude. Especially the front desk lady Xiao Shao was warm and thoughtful in reception. The layout of the hotel was eye-catching. The hotel is not far from the Yushui Ancient Hot Spring. My skin became smooth after soaking in it.

This hotel is suitable for family travel, with complete facilities and a wide view of the outdoor swimming pool. It is perfect for playing in the water in summer. The kids had a lot of fun. Lily at the front desk provided great service. She introduced the hotel's services to us and helped arrange a battery car to experience the hot springs. The weather on May Day was also great. There was no traffic jam when driving here. The whole trip was pleasant. Thumbs up