Hot Water Village, Maoming Town, Dianbai County, Maoming City, Guangdong, China, Dianbai District, Maoming, Guangdong, ChinaSee Hotel Details
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1 night
Guest Reviews
9.1/10
Good
1561 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.1
Service9.0
Cleanliness9.1
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All reviews(1561)
Positive reviews(1522)
Reviews with photos/video(789)
Classy environment(390)
Relaxing hot springs(274)
Delicious breakfast(151)
Friendly front desk staff(146)
Perfect for kids(127)
Garden view(106)
Has facilities for children(18)
Negative reviews(39)
Agnes
Deluxe Room (2 Beds)
Stayed in Jun 2025
Family
7 review
9.5/10
Amazing
Posted on Jul 12, 2025
This is a most satisfying experience. The hotel's design is very unique and the scenery is beautiful. The hot spring water is natural, making my skin smooth after soaking. I'm quite grateful to the lobby manager, Lv. He's warm and generous, with attentive and meticulous service. Always thinking from the guests' perspective, he offered me lots of help. I'll surely come again when passing by next time.
Response from Property: 尊敬的賓客,您好!萬分感謝您對我們酒店的高度認可與熱情推薦!您細緻入微的好評,是對我們工作最大的褒獎!您對Kevin的肯定、我們已轉達他本人,相信這份鼓勵會讓他繼續以專業與熱忱服務每一位賓客,每一處細節都因您的喜愛而更有價值。能為您帶來難忘愜意的入住時光,我們倍感榮幸!全體工作人員將始終保持這份熱忱,期待在未來的日子裏,能再次為您創造更多美好體驗,靜候您的再次光臨
Guest User
Deluxe Room (2 Beds) (Terrace, Soaking Tub)
Stayed in Jun 2025
Family
3 review
7.0/10
Posted on Jul 5, 2025
It is a nice hotel in a beautiful but remote location that suits self driving. Hailing a ride is a challenge
Not much to do in rainy season so really for hard core hot spring fans or people wanting a peaceful get-away to do nothing
Transfer to high-speed rail station only twice a day on a little tired old van so don’t expect a Sheraton worthy experience
Staff are helpful and friendly though some can do with more training. Management is a bit too hands off and perhaps need to step up the game a bit on guest experience overall
Pockets of surprises such as the night show on the lake and morning tai chi lesson on the hill.
Food very average with 50% of the food served at buffet dinner being the same as breakfast. Can consider introducing more local specialties and educate guests about them
Response from Property: Dear Guest,Warmly greetings from Sheraton Maoming Hot Spring Resort. Thank you for spending your precious time to share your comment with us. Regarding the staff Service,food and Beverage and transportation service you mentioned, we are sorry that this time did not meet your expectations, we will share your feedback with the relevant departments for more detailed communication with the guests in the future. We are committed to constantly meet and exceed the expectations of guests, and create a surprise and unforgettable stay experience and good memories. Please rest assured that we will look into every possible way to improve our guest service experience. We look forward to having you back again in the near future! Thank you for your kind understanding.Best regards!
LiLiHo
Terrace Hot Spring Deluxe King Room
Stayed in Mar 2025
Family
2 review
10/10
Outstanding
Posted on Apr 27, 2025
I had a wonderful one-night stay at the Sheraton. The room was spotless, modern, and exceptionally well-maintained, creating a comfortable and inviting atmosphere. The staff were incredibly friendly and attentive, making me feel welcomed from check-in to check-out. The hotel’s expansive garden, with its beautiful landscaping, was a highlight—a perfect oasis for relaxation and a refreshing escape from the busy city. I highly recommend the Sheraton for anyone seeking a rejuvenating and enjoyable stay!
Response from Property: 尊敬的賓客:您好!非常感謝您選擇喜來登酒店並花費寶貴時間分享如此真摯美好的入住體驗!得知您在酒店度過了愜意的一晚,我們倍感榮幸與欣喜!客房以一塵不染的潔凈、現代時尚的設計和細緻入微的維護,為您營造出温馨氛圍,這正是我們對品質的不懈追求;團隊成員自始至終友好周到的服務,能讓您感受到家一般的温暖,我們由衷欣慰。廣闊花園裡的秀麗景緻,也很高興能成為您遠離喧囂、舒緩身心的 “治癒綠洲”。您的強烈推薦是對我們最高的褒獎,更是激勵我們不斷前行的動力。未來,我們將持續精進,力求為每一位賓客打造更優質、更難忘的住宿體驗,期待與您再次相遇,續寫美好!
Guido Augusto
Terrace Hot Spring Deluxe Twin Garden View Room
Stayed in Nov 2024
Family
5 review
10/10
Outstanding
Posted on Jan 1, 2025
One of our best experiences! Great hotel, great staff, so helpful! AAA service , AAA room
Hotel is very new, very clean, very good landscape,
The hotsprings next door are great but most important are the staff that is always pending to give you services without even asking.
The manager Hao Lan helped us make this stay memorable, thanks tou Mr Lan !
Great stay! Highly recommended!
Response from Property: Dear guest, thank you very much for your recognition and praise. We are very happy that our staff have been praised by you. We are deeply honored to be able to provide you with a satisfactory vacation experience. We will also continue to improve our services and strive to serve you every time. You can experience different services. The hotel never dares to slack off on how to make guests more satisfied. We look forward to your visit again and wish you all the best.
Die Mel
Terrace Hot Spring Deluxe King Room
Stayed in Oct 2024
Family
13 review
10/10
Outstanding
Posted on Dec 1, 2024
Great service - specially Mr. Hao knows how to make the guests happy and satisfied - thanks a lot for everything!!!!! great food, beautiful room, we will definitely come back. We had an amazing time at Sheraton Maoming Hot Spring Resort.
Response from Property: Dear guest, thank you very much for choosing to stay at Sheraton Maoming Hot Spring Resort and sharing your likes with us! Your support and appreciation are our greatest motivation and inspiration! We will continue to maintain a warm and friendly work attitude and strive to make every guest enjoy a home away from home experience! We sincerely look forward to your visit again
Anonymous User
Terrace Hot Spring Deluxe King Room
Stayed in Jun 2024
Family
3 review
10/10
Outstanding
Posted on Jul 15, 2024
Although the hotel is a bit far away from city it was an amazing experience. Rooms were clean and didn't smell dusty. Hallways were neat and quiet. All staff from front desk to cleaning staff were friendly. Only one fault was when showering the water will go to boiling hot then ice cold. I will definitely recommend this hotel if you want to relax in peace and quiet. My baby enjoyed feeding the koi fish and watching the performance at night.
Response from Property: Hello! Thank you very much for choosing to stay at Sheraton Maoming Hot Spring Resort and sharing your likes with us! Your support and appreciation are our greatest motivation and inspiration! We will continue to maintain a warm and friendly work attitude and strive to make every guest enjoy a home away from home experience! We sincerely look forward to your visit again
Definitely 5 stars experience. Staffs are very helpful, and treating us like VIP. Rooms are nicely renovated and spacious. Highly recommend for family taking a get away vacation here.
Response from Property: Dear guest, thank you very much for choosing to stay at Sheraton Maoming Hot Spring Resort and sharing your likes with us! Your support and appreciation are our greatest motivation and inspiration! We will continue to maintain a warm and friendly work attitude and strive to make every guest enjoy a home away from home experience! We sincerely look forward to your visit again
Enna Lime
Terrace Hot Spring Deluxe Twin Garden View Room
Stayed in Nov 2023
Family
11 review
9.5/10
Amazing
Posted on Jan 1, 2024
Nice hotel, beautiful view. In the evening, a performance on the water. Nice staff. On the downside, the air conditioner was buzzing in the room
Response from Property: 您好!非常感謝您選擇入住茂名喜來登温泉度假酒店並且與我們分享您的點贊!您的支持和讚賞是我們最大的動力和鼓舞!我們會繼續保持熱情友好的工作態度,致力讓每一位賓客都能享有賓至如歸的體驗!我們衷心期待您的再次光臨!
Guest User
Deluxe Queen Room
Stayed in Mar 2024
Traveling with friends
13 review
10/10
Outstanding
Posted on Apr 16, 2024
Fantastic trip! You will never experience it in other place.
Response from Property: 您好!非常感謝您選擇入住茂名喜來登温泉度假酒店並且與我們分享您的點贊!您的支持和讚賞是我們最大的動力和鼓舞!我們會繼續保持熱情友好的工作態度,致力讓每一位賓客都能享有賓至如歸的體驗!我們衷心期待您的再次光臨
Nadja
Deluxe Room (2 Beds)
Stayed in Jan 2024
Traveling with friends
7 review
10/10
Outstanding
Posted on Feb 8, 2024
Nice place to relax and enjoy
Response from Property: 您好!非常感謝您選擇入住茂名喜來登温泉度假酒店並且與我們分享您的點贊!您的支持和讚賞是我們最大的動力和鼓舞!我們會繼續保持熱情友好的工作態度,致力讓每一位賓客都能享有賓至如歸的體驗!我們衷心期待您的再次光臨
Guest User
Terrace Hot Spring Deluxe King Room
Stayed in May 2025
Family
13 review
10/10
Outstanding
Posted on Jun 2, 2025
I came here last year and had a good experience, so I came again this year...
First of all, the hotel has a beautiful environment, clean rooms, good service attitude, luggage, pool cleaning, multiple bath towels, and the front desk lady Xiaoyu also gave me a lychee gift box when I left the hotel, etc., full of sincerity!
Secondly, the hot springs have a feeling of being rotten, there are almost no staff, and the telephone consultation is very impatient. There are no requirements for hygiene and service, and there is not even the most basic safety guarantee. I won’t say much, just remind parents with children to keep an eye on their children (for example, a child was knocked down by two bear children with a double large swimming ring brought from the rainbow slide at the end of the shallow water park slide, and was pressed face down by the swimming ring and couldn’t breathe. It took more than half a minute to struggle out...)
In general, the hotel is quite satisfactory, but the hot spring area is a bit disappointing!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!真誠感謝您再次選擇入住我們酒店,並如此用心地分享您的體驗,這對我們至關重要!非常榮幸得知您對酒店的環境、衞生以及前台“小雨”等同事的服務感到滿意,您的肯定是我們最大的動力!荔枝禮盒衹是我們一點小小的心意,期待下次還能為您送上更多驚喜。對於温泉區讓您失望的體驗,特別是服務響應、衞生管理和您提到的小童安全事件,我們深感抱歉,也高度重視。您的反饋讓我們看清了不足。我們已在全力改進温泉區管理,非常希望您下次入住時,能感受到我們的切實改變。
Guest User
Deluxe Queen Room
Stayed in Apr 2025
Traveling with friends
18 review
10/10
Outstanding
Posted on May 14, 2025
It was a satisfying trip. The staff had a very good service attitude. Especially the front desk lady Xiao Shao was warm and thoughtful in reception. The layout of the hotel was eye-catching. The hotel is not far from the Yushui Ancient Hot Spring. My skin became smooth after soaking in it.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing our hotel and sharing your valuable stay experience! We are delighted and honored to know that the quality of the guest rooms and the service of Xiao Shao at the front desk have been highly recognized by you. From the comfortable guest room environment to the meticulous service care, every detail is our careful reflection of creating an ideal stay experience for guests. Your praise is the greatest encouragement to us. We will continue to maintain high standards and continuously improve the quality of service. We look forward to providing you with better and more considerate services in the future journey. Welcome to visit us again!
Guest User
Deluxe Queen Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 6, 2025
This hotel is suitable for family travel, with complete facilities and a wide view of the outdoor swimming pool. It is perfect for playing in the water in summer. The kids had a lot of fun. Lily at the front desk provided great service. She introduced the hotel's services to us and helped arrange a battery car to experience the hot springs. The weather on May Day was also great. There was no traffic jam when driving here. The whole trip was pleasant. Thumbs up
Original TextTranslated by Google
6/8
Response from Property: 尊敬的賓客:您好!非常感謝您選擇我們酒店開啟親子之旅,並給予如此精彩的評價!得知酒店齊全的親子配套、視野開闊的户外泳池讓孩子盡情暢玩,成功為您和家人創造歡樂時光,我們倍感欣喜。前廳 Lily 能通過貼心服務與周到安排,為您的行程增添便利,更是我們服務價值的體現。五一小長假期間交通順暢、天氣宜人,讓您的旅程全程無憂,實在幸運!您的點贊是對我們最大的認可,我們將持續優化服務細節,期待下次還能為您和孩子帶來更多驚喜,歡迎常來!
Guest User
Deluxe Room (2 Beds) (Terrace, Soaking Tub)
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 5, 2025
The whole country is congested, but the trip to Maoming is smooth. Who knows? The hotel is also very good, especially suitable for recuperation, with few people and cleanliness. The hotel is worthy of being a Sheraton, with all kinds of facilities. There is a hot spring on your balcony. Anyone who soaks in it knows that it is better than Hai Mouwan and Yu Mouquan. It is really worry-free to take children there. I also want to praise the front desk Lv Jianping, who was warm and thoughtful throughout the whole process, exempted various fees, and helped to make appointments for Ba Duan Jin and meditation.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您選擇茂名喜來登酒店並分享如此熱情洋溢的入住體驗!在出行高峯之際,您能一路暢行並邂逅舒心的度假之旅,我們由衷為您感到開心!得知酒店靜謐潔凈的環境、完善高端的設施,以及陽台私湯温泉都遠超您的期待,成為您心中優於其他度假地的療養勝地,我們倍感榮幸。尤其能讓親子出行的您省心無憂,更讓我們深感滿足!您對前台呂健平熱情周到服務的點名表揚,我們已第一時間傳達給他。他能為您減免費用、妥善安排八段錦與冥想活動,助力您開啟愜意假期,正是我們服務團隊專業與熱忱的體現。您的認可不僅是對他個人的嘉獎,更是對我們全體員工的激勵。未來,我們將繼續秉持高品質服務標準,不斷優化細節,期待與您和家人再次相遇,為您打造更多難忘的美好時光!
Accorsann
Terrace Hot Spring Deluxe Twin Garden View Room
Stayed in Apr 2025
Family
28 review
4.0/10
Posted on May 4, 2025
1. When I added the staff member on WeChat to call for a taxi when I checked in, the reply was very slow. The staff member replied to WeChat only when I was already in the hot spring area.
2. The hot spring area is shared by two hotels. The hygiene in the dressing room is very poor, and the toilet is smelly. It is not what a five-star hotel should be like.
3. Some of the pools in the hot spring area are cold, and no one cleans up the floating objects visible to the naked eye in the water.
4. The facilities and equipment in the water park area are very old and have been renovated. The ticket is 168 yuan per person, but they are reluctant to spend money on repairs and updates.
5. Due to insufficient staff in the water park area, even the basic slides are not open. Some facilities are sealed after spending money.
6. There are too few places to drink water in the rest area of the hot spring area, and the equipment is too old.
7. The key point is that there are a lot of mosquitoes in the hot spring area, and they are not disinfected in time. I was bitten several times in a short while.
8. I saw several flies in the buffet area in the morning, and the fly killer lamps were not set up enough.
9. The frogs in the water were so noisy at night that they kept croaking all night.
Overall, the public hot spring area was the worst among all the hot spring hotels I visited, especially the toilet, which had a strong odor that filled the entire changing area. The hot spring in the room was OK. The system said it was a five-star hotel, but the actual experience was still not up to par.
Original TextTranslated by Google
6/9
Response from Property: 尊敬的賓客:您好!很抱歉給您帶來了不愉快的入住體驗。非常感謝您如此細緻且真誠地指出我們的問題,對於給您帶來如此糟糕的體驗,我們深感歉意。1、針對您反饋的入住時叫車回覆慢的問題,我們會加強對工作人員的培訓,提高溝通效率,確保及時響應客人的需求。2、温泉區兩個酒店共用確實可能增加管理難度,我們會加大對換衣間衞生的管理力度,增加清潔頻次,改善廁所的異味問題。對於池水中的漂浮物,我們會安排專人定時清理,保證池水的清潔。3、水樂園設施老舊和部分設施不開放的情況,我們已經列入計劃,會盡快安排進行翻新和維護,提升設施的品質和安全性。同時,也會合理安排人手,確保各個設施都能正常開放。4、温泉區休息區域喝水地方少、設備陳舊的問題,我們會增加飲水設施,並對老舊設備進行更新,為客人提供更舒適的休息環境。5、蚊蟲消殺方面,我們會加強這方面的工作,定期進行全面的消殺,讓客人在温泉區能更安心地享受。自助餐區域蒼蠅問題,我們會增加滅蠅燈的數量,加強食品衞生管理,保證用餐環境的衞生。6、晚上青蛙叫影響休息,我們會考慮採取一些措施,比如在房間配備耳塞等,儘量減少對客人休息的影響。再次感謝您的反饋,我們會盡快改進這些問題,努力提升服務質量和設施水平,希望未來能有機會彌補這次的遺憾,為您提供更優質的服務。