Maayo Hotel Reviews

I enjoy my stay with Maayo Hotel. The amenities is great, thr location is good too. I can see the Mactan Bridge as well as the sea. They have a pool and I enjoyed my time swimming in there. 10/10 for Maayo!

i had a great time stayong here

My first time in Maayo Hotel I was kinda hesitant since it was connected to a hospital , but I finally decided since the location is very accessible. I may say that it’s 1 of the underrated city hotels in cebu , very affordable and amenities are top grade. I loved the ambiance and very friendly staff. I highly recommend this hotel.

Im always staying Maayo Hotel for my vacation, and Iove Maayo so far with free snacks and drinks and water, but recently my check in 5 days, I was observed there’s no free snacks and juice drinks and water putted in the mini refrigerator, before they putted every day…

Had a superb experience with Maayo Hotel. Their breakfast buffet is amazing, hotel staff very accommodating, and the total ambience of the place is very relaxing. I missed to take photos of the room we stayed, but will surely book here again.

clean room

Very nice! Definitely recommend and would stay again!! Great amenities for the price!

Great hotel to stay!

Staff are very friendly and accomodating..❤️

The overall experience was excellent; I have returned numerous times. Services and amenities were downgraded. I believe the hotel bathroom drainage is clogged, causing water to accumulate when taking a shower. I was left disappointed.

I had a very disappointing experience at this hotel due to the way a serious incident was handled. I booked and paid for two rooms for three nights, specifically requesting that we will stay on the same floor. While this was accommodated for the first two nights, an unexpected and distressing incident occurred on the third morning that left my companions deeply scarred. Hotel management quickly moved their room to a different floor for their safety. When I tried to check on my companions, I was denied access to the floor they were transferred to, despite being the one who booked and paid for both rooms using my email account. I repeatedly explained this to Val at the front desk, but she showed no empathy for the situation and only granted me access after persistent efforts. Wanting to discuss the incident further and seek corrective action, I asked to speak with the manager, Lily. Val told me Lily is not around, and only the assistant manager was present. Divine appeared and claimed to be the manager. Divine, who is the assistant manager, insisted repeatedly and repeatedly that she is the manager. I find this misleading and unprofessional. Lily, who was not to be present, suddenly appeared during our confrontation with Divine. Divine’s strong and dismissive attitude was not appropriate for someone in her position, especially during such a sensitive time. Overall, I am very dissatisfied with how this situation was handled, Val and Divine particularly the lack of transparency and empathy from their clients. I hope Maayo Hotel takes this feedback seriously and implements improvements in staff training and crisis management choosing the right person for this job. Clearly, Divine is not one of the right person for this job.

My second time there.  Great breakfast and coffee.  The staff are very friendly.

The staff were really accommodating and the facilities were more than sufficient. The rooms were clean. I also love how it’s right in the middle of Cebu so I can easily visit my friends and family.

Need to improve the breakfast dishes Based on the cost paid and 4 Stars hotel, not really meet the standard.