Platinum wan'ao Victory Hotel Reviews

Response from Property: 尊敬的客人，特別開心您體驗到了升級後的大房間，也認可咱們 “近地鐵、臨城牆” 的便利位置 —— 出門幾步到地鐵，街對面就能見古城牆，不管是逛景點還是感受古都氛圍都省心，這份便捷我們一直很在意～不過特別抱歉，“空調季節性調節” 的問題讓您有了抱怨！我們已經第一時間把您的反饋同步給工程團隊，會重新評估空調調控機制，避免因季節劃分過於固化，忽略實際天氣和客人的體感需求，後續會更靈活地調整温度，讓大家住得更舒服。能收到您真實的反饋，幫我們發現可以優化的地方，特別感謝！下次再來西安，若想繼續選近地鐵、臨城牆的房間，隨時找我們，我們也會確保空調體驗更貼合您的需求，讓旅程更舒心～ 🏯💖

Response from Property: Dear guest, we were thrilled to see you write so many words detailing the delights of your stay—from the "great location beneath the Hepingmen City Wall" to the front desk lady's proactive upgrade to a "Shanghai Style View King Room" to the "large room, clean and tidy, generous breakfast, convenient parking, and direct subway access"—and finally, the "This will be my first choice next time." The three "😁"s couldn't contain your satisfaction. The entire team was thrilled to read them. ✨ Your willingness to share every detail of your stay shows that you've taken every thoughtful step of your stay to heart. This recognition of "first choice" is the highest testament to all our efforts. Next time you visit Xi'an, we'll definitely reserve your desired Shanghai Style View Room in advance. We'll ensure the same clean and spacious room, generous breakfast, and the view of the city wall from the moment you step out the door, allowing you to easily explore the city. Thank you for making us your "first choice." This trust is our greatest motivation to continue improving. We look forward to seeing you again and ensuring you enjoy a satisfying stay. 🏯💖

Response from Property: 尊敬的客人，看到您用 “地理位置優越、寬敞舒適、員工熱情友好、早餐很棒” 這四個關鍵詞，勾勒出對我們的滿滿認可，最後還説 “還想再來”，這份直白又温暖的反饋，瞬間讓整個團隊都覺得心裏暖洋洋的✨ 您提到的每一點，都是我們用心打磨的核心 —— 從 “讓出行順暢” 的區位，到 “讓居住鬆弛” 的空間，再到 “讓體驗有温度” 的服務與餐飲，能讓您因此生出 “再來” 的期待，這份信任比任何讚美都更有分量。

Response from Property: Dear guest, seeing you so meticulously share your experience—from "excellent value for money, comprehensive conveniences (facing the city wall/subway/three-story parking lot)," to "room amenities (large space + bathtub + smart toilet)" to "service details (daily elevator carpet updates)," and even candidly mentioning the real issues of "small storefront and single-side outlet in king-size rooms"—this comprehensive and honest feedback instantly made us feel both recognized and clear about the direction for improvement. ✨ The "advantages" you identify are precisely the "high value for money core" we strive to maintain; and the "flaws" you point out are details we will immediately address. Such honest feedback is more valuable to us than any praise. Your feedback is our greatest motivation to improve. I look forward to seeing you next time, so that you'll smile upon opening the door and say, "I was right! The value for money remains the same, and the outlet issue has been resolved. Staying here is still the most worry-free choice for my trip to Xi'an~" 🏯💖

Response from Property: Dear guest, seeing you say "the experience was great" and specifically mentioning "the cleanliness, great location, and the friendly and helpfulness of Jingjing and the front desk team (helping with show bookings and efficient package collection)", this detailed recognition instantly made the entire team feel that all our efforts have paid off. ✨ You felt not only a "comfortable stay", but also the warmth of "being well cared for in a strange city" that we want to convey - from the basic cleanliness and convenience to the unexpected "help with show bookings and package collection", being able to make you feel "the experience was great" is the greatest affirmation for us.

Response from Property: Dear guest, reading your incredibly detailed "super satisfied" feedback once again warms our hearts. You described your five-day stay as "never tiresome, Qiulin Company and the city wall are just steps away, drinks are restocked daily, the kids love the bath, and my husband has his own space." These everyday comforts are precisely what we're striving for in a long-term stay experience. ✨ The housekeeper, noticing the "fully stocked drinks," bolded another line on the restocking list. Our front desk colleagues, focused on the description of "kids taking a bath, husband eating takeout," added "tub size + living room coffee table load capacity" to the family room notes, fearing any inconvenience on your next visit. Your "three very satisfied" comments are the highest honor of our "long-term service." We look forward to seeing you again, so you can smile and say, "This is still a comfortable stay! Five days wasn't enough, next time I'll stay 10!" 🏯👨‍👩‍👧✨

Response from Property: Dear Guest, seeing your comment, "I've stayed here multiple times and am very satisfied. I'll definitely stay here again next time I'm in Xi'an," and hearing you elaborate on the convenience of being in the same building as the subway, the clean rooms with separate wet and dry areas, the convenient underground parking, the daily replenishment of free drinks, and the breakfast including steamed rice cakes and sour soup dumplings, these familiar details, like those of an old friend, warmed the entire team with your enduring appreciation. ✨ Our frequent guest visits give us both peace of mind and renewed motivation. The security guard at the subway entrance smiled and said, "The guest said, 'It's in the same building as the subway,' so we have to keep up with this convenience!"; the catering chef, noticing the review of "steamed rice cakes and sour soup dumplings," added a star to the breakfast menu: "These two Xi'an specialties must be made fresh every day!" This trust, characterized by "consistent satisfaction after multiple stays," is the best reward for us.

Response from Property: Thank you so much for your wonderful feedback—we’re absolutely thrilled to hear you had such an amazing experience! It means the world to us that you loved the huge room, spectacular views, and our staff’s service, and that you’re happy to recommend us.We take great pride in ensuring our guests feel comfortable and impressed, whether it’s with the spacious rooms, the great views, or the support from our team. We’ll definitely share your kind words with all our staff—they’ll be so encouraged to keep up the good work!Next time you’re back in Xi’an, please don’t hesitate to reach out. We’d be delighted to reserve a great room for you again, so you can enjoy the same fantastic experience.

Response from Property: 尊敬的客人，看到您用 “一段美好的時光” 總結入住體驗，還從 “地理位置、酒店品質、窗外景色” 三個維度給出高度認可，最後特意 “強烈推薦” 給其他旅客，這份滿含誠意的反饋，瞬間讓整個團隊都倍感振奮與温暖✨ 您願意把這份美好體驗分享給更多人，説明我們在 “便捷” 與 “高品質” 上的堅守，真正打動了您，這份信任比任何讚美都更有分量。感謝您的認可與推薦，期待下次與您重逢，繼續為您的西安之旅增添更多難忘的回憶～ 🏯

Response from Property: Dear Guest,Thank you so much for your candid feedback on our breakfast service—your comments about the "delayed fruit replenishment" and the "simple noodle station" are incredibly valuable to us. This specific input helps us identify exact areas for improvement, and we are fully committed to addressing these issues promptly to enhance your future dining experience.We have already developed a clear action plan to make adjustments within this week:Fruit Replenishment: We will shorten the fruit restocking interval from once every 30 minutes to once every 15 minutes. A dedicated staff member will conduct regular checks, and fresh fruit will be refilled as soon as the tray is less than one-third full. Additionally, we will prepare 1-2 backup batches of easy-to-preserve fruits (such as cherry tomatoes and pre-cut apples) each day to ensure there is no waiting time for guests.Noodle Station Upgrade: We will revamp the noodle station to improve its appearance and functionality. This includes adding organized storage space for condiment bottles and tableware to reduce clutter, replacing the station’s panels with cleaner, warmer-toned ones (paired with soft lighting), and increasing the frequency of hygiene checks (e.g., wiping oil stains from the countertop and emptying waste buckets hourly). These changes will eliminate the "simple" feel while maintaining the quality of the noodles.Next time you stay with us, please feel free to share your thoughts on the updated breakfast service. Your feedback is key to helping us refine our offerings, and we are determined to ensure our breakfast lives up to the high standards you expect from the rest of our hotel.Thank you again for your honesty—we look forward to welcoming you back and providing a more satisfying dining experience.

Response from Property: 您好！非常感謝您願意花時間反饋入住中遇到的細節問題，這對我們而言是極其珍貴的改進方向～ 您提到的隔音與門體問題，我們已第一時間排查並啟動優化措施，在此向您同步處理進展，並致以誠摯的歉意～再次感謝您的直言不諱！酒店的品質提升離不開每一位客人的真實反饋，我們會用實際行動證明對細節的重視～ 願未來有機會再次為您服務，讓您看到這些問題的改善，也期待能為您打造一次 “無遺憾” 的旅居體驗～ 祝您生活愉快，萬事順意！ 🌟

Response from Property: Dear guest, thank you very much for choosing Wan'ao Hotel! We sincerely apologize that you were not satisfied with your stay. We take your concerns very seriously and have arranged for our manager to provide strict sanitation and cleaning training to our housekeeping staff. Thank you for your suggestions and we look forward to your next visit.

Response from Property: Dear guest, our entire staff is honored to see your high recognition of our hotel's excellent service, facilities, and convenient transportation. We have always been committed to creating a comfortable and convenient travel experience for our guests. Your recognition is our greatest encouragement! We will continue to work hard, from polishing service details to maintaining and upgrading facilities and equipment. We look forward to you choosing us again and continuing to provide you with attentive and high-quality service on your future trips, so that you can enjoy the tourist area with ease!

Response from Property: Birds are beautiful in their feathers, people are beautiful in their hearts, and the beauty of a hotel lies not only in its location and facilities, but also in your five-point praise! Xiaoao is very grateful for your five-point praise! No matter how far the future is, Xiaoao has you on its growth path, and Xiaoao believes it will be wonderful! Looking forward to seeing you again