Hilton Garden Inn Phuket Bang Tao Reviews

Response from Property: Dear cheng tiang kok,Thank you for taking the time to share your detailed feedback. We’re glad to hear you enjoyed our modern facilities, swimming pool, and the clean atmosphere of our restaurant and breakfast area.We also truly appreciate your comments regarding the bathroom amenities, water pressure, and location convenience. Your suggestions about in-room massage services and additional amenities are very helpful and will be shared with our team for future consideration.While our shuttle service is available to assist with trips to the beach and nearby areas, we understand the importance of easy access, and your insights are valuable to us as we continuously look to improve the guest experience.We hope to have the opportunity to welcome you back and offer an even more comfortable and convenient stay.Warm regards,Hilton Garden Inn Phuket Bang Tao

Response from Property: Dear Valued Guest,Thank you for staying with us and for taking the time to share your experience. We’re delighted to hear that you enjoyed the spacious room, comfortable bed, and convenient amenities such as our rooftop pool, 24/7 gym, breakfast, and shuttle service to Bang Tao Beach.However, we’re truly sorry to learn about the issue with the headboard. Please accept our sincerest apologies for this oversight. Your feedback has been shared with our housekeeping team for immediate follow up, as this is not the standard we strive to maintain.We appreciate your constructive comments and hope to have the opportunity to welcome you back for a more seamless stay in the future.Warm regards,

Response from Property: Dear PandaCrayCray,Thank you for taking the time to share your detailed feedback.We're very glad to hear that you found our staff extremely friendly and helpful, and that you enjoyed our breakfast offerings especially the mango salad, which is a guest favorite!We also appreciate your candid comments regarding room soundproofing and location. Your insights are important and will help us identify areas where we can improve to better meet our guests’ expectations. While we may not be right on the beach, we do offer a complimentary shuttle service for added convenience.Thank you once again for staying with us at Hilton Garden Inn Phuket Bang Tao. We hope to have another opportunity to welcome you back under more suitable circumstances.Warm regards,

Response from Property: Dear Guest User,Thank you so much for your wonderful review! We’re delighted to hear you enjoyed our clean rooms, breakfast, and modern gym. It’s great that our quiet yet convenient location, along with the complimentary shuttle services, made your stay even more comfortable.We look forward to welcoming you back during your next visit to Phuket!Warm regards,Sirima , GE Manager

Response from Property: Dear Aminur,Thank you so much for your kind words and for taking the time to share your experience with us! We’re absolutely delighted to hear that Deputy Manager Tar made such a positive impression on your stay she truly embodies the spirit of hospitality we strive for. We’ll be sure to pass along your compliments to her; it will mean a lot!It's also great to know you enjoyed the daily room cleaning and overall service. Your recommendation means the world to us, and we hope to welcome you back to Hilton Garden Inn Phuket Bang Tao again soon.Warm regards,Sirima PongsupasinGuest Experience Manager Hilton Garden Inn Phuket Bangtao

Response from Property: Dear Khun Sawiteee,Thank you so much for your wonderful review! We’re delighted to hear that your stay exceeded expectations and that you enjoyed our excellent service and relaxing, luxurious atmosphere.It’s great to know you found a good deal through Trip.com and felt it was well worth it. We’re also happy our on demand shuttle and convenient location near the Laguna complex helped make your stay even better.We look forward to welcoming you back soon your kind words truly mean a lot to us!Warm regards,Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao

Response from Property: Dear Mr. Himani , Thank you so much for your thoughtful feedback and for being a loyal Hilton guest!We're delighted to hear that you enjoyed the amenities, breakfast, and especially the rooftop pool experience. However, we're truly sorry to learn about the housekeeping issues you encountered this certainly does not reflect our usual standards. Please rest assured that we have shared your comments with our housekeeping team to ensure improvements are made immediately.Warm Regards, Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao

Response from Property: Dear Guest User,Thanks for the lovely review! We’re so glad you enjoyed your stay, especially the friendly team and our restaurant. We understand the location might feel a bit remote as it’s in a newly developed area, but we hope our complimentary shuttle helped with getting around. We’d love to welcome you back again soon!Sincerely,Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao

Response from Property: Dear Guest User,Thank you so much for your lovely feedback!We’re delighted to hear you enjoyed our clean and comfortable rooms, as well as the restaurant. It’s always a pleasure to know our guests had a great experience.We look forward to welcoming you back to Hilton Garden Inn Phuket Bang Tao soon!Warm regards,

Response from Property: Dear Chanakarn P,Thank you for sharing your feedback! We’re glad to hear you enjoyed the cleanliness of the room, the service from our team, and our convenient location near the beach. Your kind words mean a lot to us.We hope to welcome you back to Hilton Garden Inn Phuket Bang Tao again soon!Warm regards,Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao

Response from Property: Dear MOJKA,Thank you very much for your kind and detailed review! We’re so pleased to hear that you enjoyed your stay in our King Room and appreciated the cleanliness, spaciousness, and overall comfort. It’s great to know you found the location convenient and made good use of our complimentary shuttle service to the beach and market.We’re also delighted that you enjoyed the breakfast especially the fresh fruits and coffee! Our team works hard to provide a relaxing and satisfying experience for every guest, and your feedback means a lot to us.We hope to welcome you back again on your next trip to Phuket!Warm regards,Hilton Garden Inn Phuket Bang Tao

Response from Property: Dear Liubov_Ivantsova,Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasant stay and that our team could make your experience even more special with a small gift for your son. It's great to know you enjoyed our tasty breakfast and found the shuttle service to the beach and market convenient.We look forward to welcoming you and your family back for another delightful stay in the future!Best regards,Hilton Garden Inn Phuket Bang Tao

Response from Property: Thank you for your lovely feedback and for highlighting the aspects of your stay that you enjoyed, from our friendly team and spacious, clean rooms to the delicious food. We’re delighted to know you appreciated our complimentary shuttle service to the beach and Boat Avenue.Due to a heavy increase in traffic, specifically in boat avenue, we've recently change the policy to drop off only due to heavy increase in wait times. We're looking at alternative solutions to make sure guests can enjoy exploring the local area at easy from HGI Phuket.We hope to welcome you back for another enjoyable stay soon!

Response from Property: Dear CHENG WEN,Thank you so much for your kind words and for taking the time to share your experience with us.We’re delighted to hear that your stay at Hilton Garden Inn Phuket Bang Tao exceeded your expectations. It’s wonderful to know that you enjoyed our modern, comfortable, and spotless rooms, and that our friendly and professional team made you feel right at home.Your feedback means a great deal to us, and we look forward to welcoming you back for another exceptional stay in the near future.Warm regards,Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao