C. de San Agustín, 3, Madrid, Community Of Madrid, 28014, SpainSee Hotel Details
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1 night
Guest Reviews
9.4/10
Amazing
58 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities8.9
Service9.6
Cleanliness9.5
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All reviews(58)
Positive reviews(56)
Reviews with photos/video(9)
Great service(22)
Awesome stay(15)
Clean and tidy(14)
Convenient location(13)
Awesome rooms(12)
Close to scenic area(8)
Tasty food(6)
Negative reviews(2)
Guest User
Double Guest Room
Stayed in Feb 2025
Family
11 review
9.5/10
Amazing
Posted on Mar 29, 2025
In a nice location of Madrid. Clean hotel. Enjoyed the stay here.
Response from Property: Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled to see that you have enjoyed your stay! We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Madrid. Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Madrid very soon. Front Desk Team
eehpehhaha
Superior King Room
Stayed in Oct 2024
Couple
2 review
9.0/10
Great
Posted on Nov 21, 2024
Convenient location (although at times impacted by certain roadblocks in/around the area), excellent service, friendly staff.
Response from Property: Dear eehpehhaha, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We are also happy to read you found our hotel to be at a convenient location during your visit to Madrid. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable.Kind regards,Front Desk Team
Iain in Beijing
King Guest Room
Stayed in Sep 2024
Solo traveler
21 review
10/10
Outstanding
Posted on Oct 14, 2024
A great location and a very good hotel with great service and a lovely breakfast. The rooms are a bit small but served purpose. If I was to book again o would try and upgrade to a view and a bigger room, otherwise a decent stay in a great city centre hotel.
Response from Property: Dear Iain Thank you very much for your review.We are very happy to read that you were able to experience the unique vibe and setting of our property, specially the location, service and breakfast. We will be always at your service about choosing the type of room that fit your your expectations. We hope we can see you next time you visit Madrid.Best regards, The Front Desk Team
Guest User
King Guest Room
Stayed in Jan 2024
Traveling with friends
24 review
10/10
Outstanding
Posted on Feb 19, 2024
Double tree alwys the best
Response from Property: Firstly, we would like to thank you for the lovely review you shared following your recent visit to our DoubleTree by Hilton Madrid-Prado hotel and are delighted to read that we were able to match your holiday expectations. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable.Front Desk Team - DoubleTree By Hilton Madrid-Prado
Tallboy
Double Guest Room
Stayed in Oct 2023
Traveling with friends
910 review
9.0/10
Great
Posted on Nov 8, 2023
The hotel is good and the sanitation conditions are good. My friends and I are very satisfied
Response from Property: Firstly, we would like to thank you for the lovely review you shared following your recent visit to our DoubleTree by Hilton Madrid-Prado hotel and are delighted to read that we were able to match your holiday expectations. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We hope to welcome you back to our hotel in the near future for yet another great stay.Kind regards, Front Desk Team
Tianyi
Deluxe King Room
Stayed in Mar 2023
Family
1 review
5.0/10
Posted on Apr 8, 2023
This hotel is a completely scam. If you book the standard double room, which costs €200+, then congratulations. You will get a tiny narrow room (140sqf at best) with interior windows to the lift and corridor. The room is very noisy and you can hear your next door snoring. Maybe because the building itself is very old. Definitely the most bizarre DoubleTree I’ve ever stayed. Book the Deluxe room or AVOID this hotel if you can.
Dingpangpang
Double Guest Room
Stayed in Jun 2025
Business traveler
5 review
10/10
Outstanding
Posted on Jul 31, 2025
It's not bad, the environment is okay, close to the train station, and the attitude is also very gentle. I hope it will do better! Pay more attention to details and the hygiene is also good👌👍⛽️😌
Original TextTranslated by Google
Response from Property: Good morning, Thank you so much for the great feedback of our hotel. We hope to see you soon in the future. Kind regards, Front Desk Team
Guest User
King Guest Room
Stayed in Mar 2025
Family
37 review
9.7/10
Amazing
Posted on May 14, 2025
Facilities: Complete, but the room is a bit small. Considering it is in the city center, it is acceptable
Hygiene: Cleaned very clean, bath towels and other things are also very good
Environment: Convenient transportation, walking distance from famous attractions. And it feels very safe
Service: The service staff are very enthusiastic and greeted them proactively
Breakfast, the restaurant is not big, but it is quite rich. Start at 7 o'clock
Original TextTranslated by Google
Response from Property: Reply from the property:Thank you very much for sharing this great review of your recent stay at our hotel.We are thrilled to see that you have enjoyed your stay!We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Madrid.Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Madrid very soon.Front Desk Team
myeongsoo
Double Guest Room
Stayed in Jun 2025
Solo traveler
57 review
9.0/10
Great
Posted on Jul 28, 2025
The location is excellent. It's close to Plaza de Cibeles, the airport bus stop, and Plaza de Sol, the starting point of your Madrid adventure.
Breakfast was decent, and the staff were friendly. However, the room was small, about the size of a Japanese business hotel. The bathroom was average-sized.
Overall, it was great.
Original TextTranslated by Google
Response from Property: Dear Myeongsoo,Thank you very much for your review.We appreciate the information and details mentioned about our facilities and location, these will help our coming guests to organize their next journey to Madrid.Hope to see you again!Best regards,Front Desk Team
Guest User
King Guest Room
Stayed in Jun 2025
Family
9 review
10/10
Outstanding
Posted on Jul 27, 2025
The hotel was surprisingly good. It's in a prime location, convenient to everything. It's a small but beautiful hotel, and the breakfast was very exquisite. I'll definitely stay there again when I come to Madrid!
Original TextTranslated by Google
Response from Property: Dear Guest,What a nice review!We will more than happy to welcome you again, please feel free to reach us out in case you need assistance for your next stay.Best regards,Front Desk Team
Guest User
King Guest Room
Stayed in Jun 2025
Family
4 review
7.5/10
Posted on Jul 25, 2025
The lack of partitions in the shower area was a bit disappointing, but everything else was ok, especially the breakfast. The location was very good, and you could basically walk to everything.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you very much for your review.We would like to apologies if the room did not meet your expectations, should be an accessible room as usually all rooms have division in the bathroom. We are glad to know you enjoyed our breakfast and our location was convenient to visit the main attractions in Madrid.Please, feel welcome next time you visit our city, we will more than happy to see you again.Best regards,Front Desk Team
Guest User
Queen Guest Room
Stayed in Nov 2024
Solo traveler
4 review
8.0/10
Very Good
Posted on Dec 10, 2024
The hotel staff are very polite and the location of the hotel is convenient and quiet. Although the Spanish holiday prices are a bit expensive, I am overall satisfied. The room size is also moderate, it is recommended to stay
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.Thank you for your lovely comments regarding the service you received from our team members.We are also happy to read you found our hotel to be at a convenient location during your visit to Madrid. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable.
Guest User
Deluxe King Room
Stayed in Apr 2025
Traveling with friends
3 review
9.0/10
Great
Posted on May 21, 2025
The hotel is in a great location, quiet in a busy city, and the room layout is suitable.
The mattress is moderately soft and hard, and the toiletries are of good quality.
Warm biscuits are given upon check-in, and the front desk staff has a drawer of information cards for nearby dining and entertainment, which can be provided on demand.
The breakfast is a combination of self-service and ordering, and the quality is good.
What can be improved is the room service. The bottled water and changing of bathrobes are provided separately on daily request.
Original TextTranslated by Google
Response from Property: Reply from the property:Thank you very much for sharing this great review of your recent stay at our hotel.We are thrilled to see that you have enjoyed your stay!We are glad to read that you really enjoyed our team and facilities.Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Madrid very soon.Front Desk Team
matieyan1967
King Guest Room
Stayed in Mar 2025
Couple
38 review
10/10
Outstanding
Posted on Jun 6, 2025
The hotel is cost-effective, with spacious rooms, complete facilities and a very good location. The Royal Palace of Madrid, Puerta del Sol, Retiro Park, Prado Museum, San Miguel Market, Plaza de España, Main Square and other attractions can be reached on foot; there is a paid parking lot nearby. There is a doorman at the front desk (I forgot his name, please forgive the elderly), who is very enthusiastic and helpful. When we checked in, it was Easter holiday. He took the initiative to tell us that we could park on the street for free in the past two days, saving us 70+ euros (of course, the tip was enough); breakfast variety is rich. The hotel restaurant focuses on Japanese food, so we ate in a small restaurant near the hotel for three nights, including two nights at Parrilla El Barril, a five-minute walk. The dishes are rich and cost-effective, especially the grilled lamb chops. I ate two portions by myself for the first time! The foreman is very enthusiastic and talkative. The red wine he recommended is not only delicious, but also affordable; the uncle's English is not very good, but the young water and waitress are very good in English; when the uncle's English is not enough, he grabs the young people as translators. Very good dining experience.
Five-star praise, highly recommend this hotel!
Original TextTranslated by Google
Response from Property: Thank you very much for sharing this great review of your recent stay at our hotel.We are thrilled to see that you have enjoyed your stay!We are glad to read that you really enjoyed our team and facilities.Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Madrid very soon.Front Desk Team
Circle CY
Queen Guest Room
Stayed in Mar 2025
Family
15 review
9.0/10
Great
Posted on Apr 21, 2025
The hotel is in a good location, but the room is too small, maybe because it is in the city center. The breakfast is average, the service is very good and considerate, and the welcome cookies are delicious
Original TextTranslated by Google
Response from Property: Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled to see that you have enjoyed your stay! We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Madrid. Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Madrid very soon. Front Desk Team