Conrad Macao

The front desk staff kindly offered us a complimentary upgrade to a twin room, which even boasted beautiful night views of Big Ben. The location is truly excellent. Housekeeping was also exceptional; they meticulously tidied up our personal items and neatly arranged them. We were even gifted a teddy bear and a rubber ducky. I had specifically requested a customized teddy bear with my name when booking, and I was absolutely delighted that they fulfilled this special request. Breakfast was delivered directly to our room, and the service throughout our stay was fantastic. The hotel itself is incredibly convenient, offering a wide range of dining, shopping, and entertainment options. We will definitely choose this hotel again for our next visit. Its superb location means you can capture beautiful photos wherever you go! In short, it was an absolutely brilliant stay!

The hotel is a swift 7-8 minute taxi ride from Hengqin Port, costing 60 MOP (I later remembered there's a direct hotel shuttle, but I'd forgotten at the time!). It's conveniently located in the same building as The Londoner. From the moment we pulled up with our luggage, the doorman was incredibly attentive and enthusiastic, promptly assisting us and maintaining that exceptional level of warmth all the way through check-in. I truly felt their service was outstanding. While the rooms might be a bit dated, they are impeccably maintained and offer fantastic value for money, especially when compared to The Londoner. The casino and an extensive shopping complex are just downstairs. It's definitely a highly recommended stay. It was my son's 12th birthday on our check-in day, and he had flown independently from Singapore. I had informed the hotel in advance, and they thoughtfully surprised him with a cake and warm birthday wishes, which we deeply appreciated. My only minor complaint is that the business center charges 80 MOP per hour for computer use, and the operating system was in English. Thankfully, I was still able to navigate it.

I had read some online complaints about a musty smell in the rooms before my trip, but upon checking in, I found no trace of any odor whatsoever. The suite was very spacious and well-equipped. The twin room featured two 1.5-meter wide beds, which was ideal for a family of three. Prior to my arrival, I emailed the hotel requesting a room with a Big Ben view and two custom teddy bears. Their reply was swift, and all my requests were met upon check-in. Room service was also excellent; all requests were promptly delivered. The location was incredibly convenient, making shopping and dining out very easy. Overall, I was extremely satisfied and would highly recommend it.