Luoyang Marriott Hotel

Luoyang Marriott Hotel Reviews

Luoyang Marriott Hotel

219, Zhanlan Road, Luolong District, Luoyang, Henan, China, Luolong District, Luoyang, Henan, ChinaView Hotel Details
Luoyang Marriott Hotel
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Luoyang Marriott Hotel Guest Reviews

4.6/5
Very Good
1007 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1007)
Positive reviews(971)
Reviews with photos/video(232)
Easy to get around(85)
Convenient for shopping(47)
Friendly front desk staff(39)
Strange smell in room(26)
Close to train station(26)
Great swimming pool(22)
Secluded lake view(21)
Tasty food(20)
Negative reviews(36)
JSIden
Deluxe Room (2 Beds)
Stayed in Feb 2025
Family
2 review
5.0/5
Outstanding
Posted on Mar 4, 2025
This is a brand new hotel and far surpassed my expectations. The facility is beautiful and modern. All expected amenities were included. Gorgeous bathroom with tub and separate toilet and shower areas. Breakfast is an amazing buffet of western and Chinese food. My only complaint is that the toilet had a faint smell.
Response from Property: Dear guest,We sincerely appreciate you taking the time to share your detailed review of your recent stay at Luoyang Marriott Hotel.Regarding the issue you mentioned, we immediately carried out a comprehensive inspection of the public areas and added fragrance diffusers and enhanced ventilation measures to ensure that such a situation will not occur again.We are committed to providing our guests with an exceptional and flawless experience. Your feedback is of great significance to us as it helps us identify areas for improvement.Looking forward to your visit again.Thank you again for your support and understanding.
Sid662
Deluxe Lake-view Queen Room
Stayed in Oct 2024
Couples
11 review
5.0/5
Outstanding
Posted on Nov 17, 2024
Definetly one of the best in the area. Room is big and clean and the service is what you would expect from marriot. Excellent stay. Room service is nice too!
Response from Property: Thank you for your recognition of our Luoyang Marriott Hotel. As the first Marriott-branded hotel in Luoyang, adhering to the concept of "WONDERFUL HOSPITALITY. ALWAYS.", we are wholeheartedly dedicated to bringing you more wonderful travel experiences.
Willy_C
Executive Queen Room
Stayed in Sep 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Oct 24, 2024
On the whole location is good. Clean hotel. Staff very polite and helpful. Will come back again
Response from Property: Dear guests, thank you for choosing Luoyang Marriott Hotel. Your recognition is our greatest motivation. It is our pleasure to wholeheartedly provide you with better services. We are looking forward to your next visit. Wish you a happy life!
CCSK
Deluxe Lake-view Queen Room
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Great location. Excellent service. My only suggestion is to improve the breakfast. Might be how it’s organised but feels like the variety and options are limited versus other Marriott hotels.
Response from Property: Dear guests,Thank you for choosing Luoyang Marriott Hotel. We attach great importance to your suggestions about breakfast. We have immediately passed them on to the restaurant and made a comprehensive improvement to the breakfast by increasing the variety and quantity of the dishes served.Thank you for your suggestions and comments. Also, we appreciate your recognition of our hotel's location and service. We are looking forward to your next visit. Wish you a pleasant life!
Goh
Deluxe Lake-view Queen Room
Stayed in Nov 2024
Solo travelers
21 review
4.7/5
Amazing
Posted on Dec 30, 2024
Fantastic hotel, friendly hotel staff, rooms are spacious and well maintained. A big shopping mall just beside the hotel, and lots of restaurants in the mall.
Response from Property: Dear guests,Thank you for choosing Luoyang Marriott Hotel. Our hotel is located in the core economic area of the New District, right next to Kaiyuan Lake and just a step away from Quanshun Shopping Center.Thank you for your recognition of our hotel. Your recognition is the driving force for us to move forward. We will bring better services to our guests with this trust. We are looking forward to your next visit.
Anonymous User
Executive Lake-view Twin Room
Stayed in Oct 2024
Couples
9 review
5.0/5
Outstanding
Posted on Dec 25, 2024
Service is excellent! Hotel room is spacious and clean and refreshments were provided during tea time. Hotel is super near Longmen train station and situated at the newer side of the city. Also walkable to a mega mall nearby.
Response from Property: Dear Guest,Greetings from [Luoyang Marriott Hotel]!We are overjoyed to receive your glowing review. Your kind words about our excellent service, spacious and clean rooms, and the delightful tea time refreshments mean the world to us. It's truly a pleasure to know that our prime location near Longmen train station and the convenience of being within walking distance to the mega mall enhanced your stay.Our team is dedicated to providing every guest with a memorable experience, and your feedback is a wonderful affirmation of our efforts. We look forward to welcoming you back in the future, and we'll strive to exceed your expectations once again.
SandraDP
Deluxe Room (2 Beds)
Stayed in Oct 2024
Family
8 review
5.0/5
Outstanding
Posted on Nov 14, 2024
Very good family stay. Very friendly and helpful staff. We were pleasantly surprised to be upgraded and allowed to leave our room a little later at no charge. Gargantuan and varied breakfast. Quality service: large swimming pool and well-equipped gym.
Response from Property: Dear guests, it is our great honor to provide you with a wonderful stay experience. Your recognition means the world to us. Thank you for your recommendation. We are looking forward to your next visit. Wish you a happy life!
Anonymous User
Deluxe Double Room
Stayed in Dec 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jan 10, 2025
Love the hotel ans friendliness of the staff. Make effort to explain in English.
Response from Property: Dear guest, thank you for your recognition. Your approval serves as the driving force behind our service. We will provide you with even better and more attentive service.
Guest User
Deluxe Lake-view Queen Room
Stayed in Jan 2025
Solo travelers
1 review
5.0/5
Outstanding
Posted on Mar 1, 2025
As an interior designer who travels frequently, my stay at Luoyang Marriott unexpectedly turned into an aesthetic field trip. As soon as you step into the lobby, you will be amazed by the spatial narrative - the 8-meter-high stone art installation wall deconstructs the elements of Longmen Grottoes in a modern way. The rough original stone and glazed bricks are arranged in sparse and dense patterns, and soft light shines through the space to project flowing light spots, as if the fragments of time in the thousand-year-old Buddhist cave are reborn here. 🖼️Art Easter eggs are everywhere: • Public spaces are transformed into art galleries, with different areas displaying the "Poetry Road New Language" series created by contemporary artists. The collision of stories and techniques makes history within reach. • The theme of the banquet hall on the 4th floor is "Poetry and Scenery". There is scenery in the poem, and there is poetry, water, clouds and willows in the scenery. The fine brush is used to paint cranes, water, clouds and willows. With every recitation and chanting, I express my feelings through poetic scenes. • The theme of the à la carte restaurant on the 3rd floor is "Poetry and Ladies", with its light-hearted and humorous scenes, creating a pleasant dining atmosphere. 📍Golden C position: Occupying the core of the new district, it is elegant everywhere. The viewing platform of the executive lounge on the top floor corresponds to the best viewing position of the Tianmen Light Show. It is especially recommended to have a drink here at 18:30 and watch the gilded eaves of the thousand-year-old city tower and the reflection of the glass curtain wall compose a duet of time and space. 🛏️Aesthetic details of the guest rooms: The room we stayed in was extremely user-friendly - the bedside matrix interface, the extra-wide bed, and the mattress were especially praised. I, who was very particular about the bed, actually slept until I woke up naturally! 🍴Art on the tip of your tongue: The beef soup with shredded pancakes made by a local chef for breakfast made me want to go to the streets of the old city in seconds. 💁Warm art housekeeper: • Cindy at the front desk prepared a humidifier after knowing that I was not used to the northern climate. When Eileen found out I had a cold, she kindly brought me some ginger tea. This stay completely broke my inherent impression of classic luxury hotels. From the Northern Wei Dynasty pattern carpet to the contemporary sculptures at the corner, every detail tells the past and future of Luoyang. For travelers with an artistic eye, this place will give you double the surprises!
Original TextTranslated by Google
6/16
Response from Property: 親愛的賓客,您的讚譽如春風,暖透我們的心。您以藝術行家視角,深度解讀酒店美學,讓我們倍感榮幸。大堂石藝裝置牆,融合龍門石窟元素,您説光斑是千年佛窟時光碎片的重生,浪漫又詩意。公共空間的藝術陳列、宴會廳與餐廳主題,經您點評,更顯魅力。頂樓觀景台看應天門燈光秀,您描繪的時空二重奏,美到極致。客房細節、早餐美食,還有 Cindy 和 Eileen 的貼心服務,都被您肯定。這是藝術靈魂的相遇,期待您再來續寫美好 。
Tudoubaba2014
Deluxe Lake-view Queen Room
Stayed in Feb 2025
Family
10 review
5.0/5
Outstanding
Posted on Mar 2, 2025
As a newly opened hotel, you can see that the team wants to do better. They will prepare the pre-smoothing one day in advance, which is better than several Ritz hotels under Marriott, not to mention Sheraton of the same level. The breakfast is acceptable. In fact, each hotel is similar except for their local characteristics. Even the high-end ones are just so-so. At most, they give you two menus, except for the buffet. There are no obvious problems in hygiene. I like the lobby manager on duty on March 1st. She is very kind. When I checked in, she chatted with my mother and my daughter, so that the guests would not feel embarrassed while waiting. The amenities are acceptable, and the free bottled water is better than some hotels of the same level under Accor. The corresponding time of room service is acceptable. The front desk was very responsible in storing luggage. It rained on Sunday and all the umbrellas at the service desk had been borrowed by other guests. I was too lazy to go back to the room to get the umbrellas provided by the guest room because I needed two umbrellas and the two rooms were not on the same floor. I went directly to the storage area to look for my own backpack without showing the storage card. During this time, two staff members came to ask questions until they saw that I only took out two umbrellas from the backpack and reunited with my family who were chatting with the lobby manager. They left with peace of mind. In general, the service team is dynamic, and they are not arrogant because they are the only international chain five-star hotel in Luoyang. I hope they can keep it up. Finally, Henan is a good place and Luoyang is a good place. You can go anywhere by renting a set of armor and carrying a knife. It’s really cool that you don’t care about the scenic spots at all. There are so many beautiful young ladies in Yingtianmen! I can’t see them all, I can’t see them all.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing our hotel and leaving such a detailed and heartwarming review! We are delighted and touched to see your recognition of all aspects of the hotel, from service, to breakfast, hygiene, supplies, to the thoughtful service of our team members. We will definitely convey your praise to the lobby manager on duty on March 1st, and I believe this will become a strong motivation for her to continue to serve enthusiastically. Thank you for your understanding and cooperation in storing luggage. Our staff always pays attention to the situation in the storage area to ensure the safety of every guest's belongings. Our team always adheres to the concept of attentive service, will not be proud of its own positioning, and strives to create a home-like experience for every guest. We are also very proud to hear your love for Luoyang. The charm of this city complements the service of the hotel. I hope that when you come to Henan and Luoyang again next time, we will still be your best choice. We look forward to providing you and your family with quality services again. I wish you a happy life and all the best!
Guest User
Deluxe Double Room
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 28, 2025
Very good experience, no matter the facilities, bedding, service attitude are impeccable! Especially Miss Yuan Cindy Lime from the front office is super good service, thinking about the guests and providing home-like service! I will choose Marriott Hotel next time!
Original TextTranslated by Google
6/8
Response from Property: 尊貴的賓客您好!非常感謝您的支持與肯定,您的肯定是對我們團隊最大的鼓勵與肯定。Cindy的熱情服務不僅展現了個人魅力,更是我們酒店服務精神的縮影。我們為擁有這樣優秀的員工而感到驕傲,並會將您的讚揚轉達給她,激勵她繼續保持併發揚這種積極向上的服務態度。我們期待着您的再次光臨,相信下一次的相遇更加精彩。感謝您的寶貴評價,祝您一切順利,期待再次為您服務!
Guest User
Deluxe Lake-view Queen Room
Stayed in Jan 2025
Solo travelers
2 review
5.0/5
Outstanding
Posted on Feb 28, 2025
The service attitude is impeccable! Especially Miss Cindy from the front office is super good, she thinks about the guests and provides a home-like service. The restaurant manager Linda is also very enthusiastic. The hotel environment is quiet and full of design sense. The hotel is in a good location and the transportation is very convenient, which makes our journey even better!
Original TextTranslated by Google
6/8
Response from Property: 尊貴的客人,感謝您的好評!能得到您如此高的讚譽,我們倍感榮幸。Cindy和Linda的熱情服務不僅展現了個人魅力,更是我們酒店服務精神的縮影。我們為擁有這樣優秀的員工而感到驕傲,並會將您的讚揚轉達給她們,激勵大家繼續保持併發揚這種積極向上的服務態度。期待與您再次相逢,洛陽萬豪酒店定不負所望,為您續寫美好旅途篇章!
Guest User
Deluxe Lake-view Twin Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 6, 2025
The hotel is opposite the municipal government, the environment is really good, Kaiyuan Lake and Quanshun Shopping Plaza are downstairs, there is a subway entrance at the door, and it is very close to Longmen High-speed Railway Station, Luoyang Museum and Longmen Grottoes, which is very convenient for travel. The front desk lady said that the hotel was newly opened this year, the room is clean and comfortable, and there is a swimming pool. I especially thank Jacob for calling the day before check-in to ask what requirements for the room, which is very heartwarming. Looking forward to the next stay.
Original TextTranslated by Google
6/10
Response from Property: 尊敬的客人,很高興能夠得到您的認可,是我們前進的最大動力。能夠為您此次旅程帶來舒心服務是我們的榮幸,請允許我藉此機會再次向您介紹一下我們洛陽萬豪酒店:酒店選址洛陽新區政治經濟核心地帶,周邊環伺風景秀麗的開元湖,緊鄰天然氧吧興洛湖濕地公園,距離龍門高鐵站僅3公里,距離洛陽北郊機場18公里,距離地鐵2號線開元湖站373米,可輕鬆前往洛陽市區各個地點。房間配備智能設施,全日餐廳位於酒店一層,提供中、西式自助早餐、晚餐。萬豪中餐廳位於酒店三層,以粵菜為主,並融合本地特色菜餚,期待您的再次光臨,祝您生活愉快!
Guest User
Deluxe Room (2 Beds)
Stayed in Jan 2025
Family
8 review
5.0/5
Outstanding
Posted on Feb 9, 2025
The environment is very good and the hygiene is OK. The ordinary twin bed was upgraded to a lake view twin bed. I asked twice for the children's toiletries but they were not delivered. It was a bit unreasonable that only the toilet sink had paper towels but not the room.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your recognition of our environment, hygiene, facilities, etc. The hotel is located in the political and economic core area of ​​Luoyang New District, close to Kaiyuan Lake and Xingluo Lake Park, only 3 kilometers away from Longmen High-speed Railway Station, 5 minutes to Luoyang Museum, 15 minutes to Longmen Grottoes Scenic Area, and easy to go to various places in Luoyang. The room is equipped with smart facilities. The all-day restaurant is located on the first floor of the hotel and can provide guests with Chinese and Western buffet breakfast. The Marriott Chinese restaurant is located on the third floor of the hotel and mainly serves Cantonese cuisine, and also integrates local specialties. Regarding the room service problem you mentioned, we immediately conducted systematic training for the relevant departments to ensure that such problems will not occur again. We apologize for the unpleasant experience you have brought. We look forward to your next visit and wish you a happy life~
Guest User
Deluxe Double Room
Stayed in Jan 2025
Couples
5 review
4.1/5
Very Good
Posted on Feb 11, 2025
The good ones are very good and the bad ones are very bad. The decoration is good and the area is large. The mattress is okay, but not as good as Atour. Is the pillow down? It's okay. The shower water is not very strong, but there is a shower head. There are many sockets and the switch has a display light. There is a night light, but it is manually controlled. The toilet lid cannot be heated, but Atour can. The bathrobe is very comfortable. The hair dryer is the most ancient high-temperature blower, not the current mainstream high-speed blower, which is not expensive. Is this kind of hair dryer worthy of a five-star hotel? How much did you purchase and eat? The breakfast variety is rich, the Chinese food is average, and the Western food is not good. There are many kinds of bread, but there is only ordinary peanut butter and no hazelnut butter. The breakfast yogurt is a near-expiry product. The purified water added in the room has a peculiar smell, which should be due to the problem of the water storage environment. Overall, it's okay, but the bad parts are far from worthy of the Marriott brand.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for pointing out the problems in our service, which makes us aware of the shortcomings in our work. We will deal with related issues seriously and conduct a comprehensive inspection of the room. Regarding the breakfast issue you mentioned, we have worked with the catering kitchen to add more Chinese and Western meals. We use three customized menus by the chef in rotation every week, integrating local specialties: freshly boiled beef, lamb, and spicy soup, lamb soup pies, pot stickers, and handmade chicken soup wontons, so that you can experience the flavor of the ancient capital of Luoyang without leaving your home. We apologize again and hope that you can continue to supervise our work and give us a chance to correct our mistakes. We will serve our guests with more enthusiasm, friendliness and professionalism in the future.