Sakti, Nusa Penida, Klungkung Regency, Bali, Province of Bali, 80771, IndonesiaView Hotel Details
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Maua Nusa Penida by Swiss-Belhotel Guest Reviews
4.3/5
Very Good
75 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.4
Cleanliness4.3
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All reviews(75)
Positive reviews(66)
Reviews with photos/video(40)
Awesome stay(26)
Friendly owner(26)
Loved the view(12)
Awesome rooms(10)
Delicious breakfast(10)
Classy environment(7)
Clean and tidy(7)
Great swimming pool(7)
Negative reviews(9)
Anna
One Bedroom Luxury Pool Villa
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 8, 2024
Very nice hotel, great service and excellent location. Highly recommend
Response from Property: Dear Anna,Thank you for your kind review! We are delighted to know that you enjoyed your stay with us.We truly appreciate your recommendation and hope to have the opportunity to welcome you back in the future.Best wishes,Maua Nusa Penida Management Team
Guest User
Junior Suite
Stayed in May 2024
Couples
2 review
4.7/5
Amazing
Posted on May 26, 2024
Adorable hotel, lovely breakfast, nice pool, amazing sunrise from the room. Especially liked the bathroom and tropical shower!
Cleaning service twice a day.. polite and friendly staff! I definitely recommend this hotel for stay !!!
6/9
Response from Property: Dear Guest,Thank you for your wonderful review and for choosing to stay with us!We are thrilled to hear that you have wonderful stay with us. It’s great to know that you especially liked the bathroom and tropical shower.We appreciate your kind words about our polite and friendly staff. We strive to provide excellent service to all our guests, and it's great to hear that our efforts made a positive impact on your stay.Thank you for your high recommendation. We look forward to welcoming you back in the future.Best Wishes,Maua Nusa Penida Management Team
Nik Southwell
Junior Suite
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 1, 2024
Maua Nusa was in a very clean and as we found out one of the very best places to stay on the island. The dining was on point with several breakfast and diner options. The ambiance was great by the pool was our favorite. Staff was always finding ways to make our stay the best it could be. Lovely place to also check out and eat at only 10min from Villa called Amok sunset bar and grill has great food and drinks and an incredible sunset, a must see.
Response from Property: Dear Nik Southwell,Thank you for your kind review, we are delighted to know that you enjoyed your stay with usWe hope to have opportunity to welcome you back in the futureBest wishes,Maua Nusa Penida Management Team
Lars
Junior Suite
Stayed in May 2024
Couples
1 review
4.7/5
Amazing
Posted on May 24, 2024
Just got back from an amazing stay at Maua Nusa Penida by Swiss-Belhotel! 🌴 We booked a junior suite and the view was absolutely stunning. The pool was perfect for relaxing, and the restaurant served delicious breakfast every morning. Yes, the road to the hotel is a bit bumpy, but that’s just part of the Nusa Penida charm. If you're looking for a serene getaway with your partner, this place is a gem. Highly recommend!
Response from Property: Dear Lars,Thank you for your lovely review. We are thrilled to know that you have amazing stay with us.We are grateful for your recommendation, we hope to have opportunity to welcome you back in the future.Best Wishes,Maua Nusa Penida Management Team
Jay
Two Bedroom Pool Villa
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 14, 2024
Very Nice Staff Very nice resort view and all too nd all staff js very helpful
Response from Property: Dear Jay,Thank you for your lovely review, we are delighted to know that you enjoyed your stay with us.We hope to welcoming you back in the future for more memorable experienceBest WishesMaua Nusa Penida Management Team
Mrs Jane Yusof
One Bedroom Luxury Pool Villa
Stayed in Dec 2023
Couples
12 review
5.0/5
Outstanding
Posted on Dec 18, 2023
The Villas was spectacular amazing! Truly rejuvenating and the best place for tranquility..They have a cosy private pool for every each of the villas and I love it so much!Staffs were super friendly especially from the banquet team!I will definitely revisit Māua!😎
Response from Property: Dear Guest, Thank you for sharing your wonderful experience with us. We're delighted to hear that you found our villas spectacular and truly rejuvenating. Your kind words about our staff, mean a lot to us. We're thrilled that their efforts added to the enjoyment of your stay, we will sure to pass your appreciation to our team. We're grateful for your intent to revisit Māua! It would be our pleasure to welcome you back for another memorable experience on your next visit.Best Regards, Maua Nusa Penida Management Team
Jason2023
One Bedroom Luxury Pool Villa
Stayed in Apr 2023
Couples
25 review
4.5/5
Great
Posted on Apr 20, 2023
We came to Maua after our previous hotel cancelled within 24 hours of our arrival so trip.com organised a replacement. We hadn't looked at Penida but glad we ended up there as it was easier to visit the main island sights.
Firstly, the location has stunning volcano and sunset views. They were incredible.
The location as far as everything else goes however is only good if you do not need immediate access to a beach, bars, restaurants etc. There are a couple of homestay type restaurants within a 10 minute walk through what can only be described as a dirt track with many large, deep pot holes and puddles so get your hiking boots ready if you want to venture out. Everything else will need a taxi and they're expensive here. If you are happy to stay, eat and drink at the resort apart from day trips, the location is ideal.
The staff were excellent. Linda gave us a very efficient and helpful check-in. The restaurant was quite slow but Ayu really looked after us, making our dining experiences more special along with the other staff. They were always very busy so i can only assume they are understaffed because it wasn't full of guests. The food was very well presented and (apart from the lamb chop which was like an old boot) mostly good quality with a good variety of healthy and regular, tasty food options. The breakfast has so many options, it was really very good.
The Spa was good value and we had a very relaxing 150m treatment.
20 minute taxi ride from the harbour started at 250k. We negotiated the driver to 100k. Still more expensive than Thailand.
The price of food here is quite steep and they add 21% service/VAT which is more than what you pay on Bali island. If you take a cab (or walk if feeling adventerous) to Crystal Beach, they have great food/drink options at reasonable prices.
They have a no drone policy which is great, but be aware if they have wedding guests, you may have a drone flying over your 'private' pool/garden for a few hours which was very unsettling. After speaking to the manager, all was resolved quickly.
We hired a taxi driver to take us to all of the east and west island sights, price 900k for the whole day (start 10am, arrive back around 6.30pm).
All in all, this hotel is stunning and the rooms are great. The staff are simply excellent and we had a great experience on Penida. Thank you to the Maua staff for making the hotel a great place to stay.
6/10
Response from Property: Dear Jason2023,Thank you very much for leaving such a detailed and valuable review for us. We are grateful to read that you had a wonderful stay experience at our resort. Maua is the first 5-star resort at Nusa Penida that provides a luxury and serene experience for our guests. We have noted your highlighted points and will take note as an improvement to deliver excellent service for our guests. All the restaurants and hotels in Bali are just like us which subjected the price to 21% tax and service. Sometimes they included the tax in the price, and people might not notice it. We will surely pass your appreciation to our staff, who made your stay more memorable. We are happy to welcome you back in the future!Best Wishes,MAUA Nusa Penida Management Team
Guest User
One Bedroom Suite Pool Villa
Stayed in Apr 2024
Couples
9 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Service was great! Room was fantastic!
Response from Property: Dear Guest,Thank you for your review, we are delighted to know that you enjoyed your stay.We hope to have another opportunity to welcome you back in the future.Best Wishes,Maua Nusa Penida Management Team
Guest User
One Bedroom Luxury Pool Villa
Stayed in Dec 2022
Couples
1 review
5.0/5
Outstanding
Posted on Dec 14, 2022
My husband and I were in Maua for our short trip to Nusa Penida during our 2-week honeymoon in Bali, and we can both agree without hesitation that Maua was absolutely the best hotel we have ever stayed at, not just in this trip but ever, in terms of overall experience. Upon arrival, we were immediately stunned by how beautiful view from the hotel reception area was when we walked down the stairs from the parking lot. We started to appreciate the aesthetics of the hotel even more when the manager, Ka Ka told us about the difficulties of building this hotel from scratch, especially transporting the construction materials all the way from Bali to Nusa Penida through the small and bumpy roads on the island. And as you stay there longer and observe more, you can really tell that a lot of time, effort and thoughts have been put into the architecture, interior design and environment of the whole place. We must say, however, that all has been paid off because the execution was nothing less than perfect.
Maua consists of a number of private villas which were built on a mountain slope. We stayed at Villa No. 323 at the most bottom with a private infinity pool overlooking the gorgeous Gamat Bay with a sunset view. Buggies would be arranged for sending us down and picking us up upon a quick phone call, even at 5 a.m. in the morning one day when we wanted to watch the sunrise. The breakfast was the most generous and sumptuous we had in Bali and the presentation and taste was on point. The free flow pastries were a nice touch, and the French toast was the best I have ever had. We also tried their restaurant for dinner on one night and were very satisfied with their Western options.
Needless to say, and I am sure all the guests would agree, the hotel staff members were what made Maua extra special - you can just feel that everyone working there were genuinely enjoying their work and happy about their life there, and they care about the well-being of the guests from the bottom of their hearts and it really shows. To the whole Maua crew, especially our dear friends, Dinda, Ayu, and Kaka, we would like to give a big thank you to you all for making our stay so memorable and flawless. Thank you for showering us with surprised snacks, late night cakes, welcome and goodbye drinks (and even giving us the recipe for it without us asking) and your warming smiles. The lovely conversations we had and the laughter we shared will forever stay in our hearts. We are missing our stay at Maua so much after checking out and would definitely visit Nusa Penida again just so we can stay with Maua.
Response from Property: Dear Valuable Guest,Thank you for leaving such a detailed and valuable review for us. We are grateful that you are choosing our resort as your honeymoon destination. We always strive to provide the best service for our guests, and we are happy because you were satisfied with your experience. We will surely pass your appreciation to our team members, who made your honeymoon more memorable. We are looking forward to welcoming you back for another journey!Best Wishses,MAUA Nusa Penida Management Team
Alex John
Junior Suite
Stayed in May 2024
Couples
10 review
5.0/5
Outstanding
Posted on May 20, 2024
Perfect stay - thank you
Response from Property: Dear Alex John,Thank you for your kind review, we are delighted to know that you enjoyed your stay with us.We hope to have opportunity to welcome you back in the future Best Wishes,Maua Nusa Penida Management Team
Mou.BT
One Bedroom Suite Pool Villa
Stayed in Aug 2023
Other
5 review
5.0/5
Outstanding
Posted on Sep 7, 2023
Great place with a beautiful view 💯👍🏼
Response from Property: Dear Guest, Thank you for your kind review to our resort. we are happy to know that you are enjoyed your stay with us. We hope to welcome you back in the future.Best Wishes, MAUA Nusa Penida Management Team
Xiuhua
Junior Suite
Stayed in Dec 2024
Travel with friends
10 review
3.2/5
Posted on Dec 3, 2024
The room was OK, but the price/performance ratio was not good enough for what I learned after landing on the island. The hotel scenery was OK. It might be because of the isolated island. The prices were not cheap in all aspects. The service was OK. When we were having dinner, there were waiters in the room to arrange the items for sleeping at night. There were too many mosquitoes in the restaurant. 😱
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Response from Property: Dear Xiuhua,Thank you for taking the time to share your feedback with us. We are glad to know that you found the scenery and certain aspects of your stay satisfactory. Our team is committed to providing a memorable experience for our guests, and we appreciate your acknowledgment of their efforts during your visit.We regret to learn that the pricing did not meet your expectations. Please know that our pricing is thoughtfully designed to ensure our guests receive an exceptional experience throughout their stay.As our resort is nestled in nature, encountering mosquitoes in open areas such as the restaurant can occasionally happen, especially in tropical environments. We apologize for any inconvenience caused and assure you that we consistently take measures to minimize such occurrences for our guests' comfort.Your feedback is valuable to us, as it helps us to continue improving. We hope to have the opportunity to welcome you back in the futureBest wishes,Maua Nusa Penida Management Team
Guest User
Junior Suite
Stayed in Nov 2024
Travel with friends
9 review
2.5/5
Posted on Dec 1, 2024
The room was OK and new, but the most unbearable thing was that the bed sheets and curtains were full of bugs, the kind that you couldn't get rid of. After asking the waiter to change the sheets, there were fewer bugs, but there were still quite a few. The hotel breakfast was OK, there was a menu you could choose from, the service was good, the restaurant tasted good but the price was not cheap, very quiet, remote
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Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We truly appreciate that you enjoyed our breakfast, the quality of service, and the peaceful environment of our hotel. Your comments are invaluable to us, and we will continue to work on improving our guest experience.However, we regret other parts of your discomfort with the insect (Laron) and we sincerely apologize for the inconvenience caused. Laron (flying termites) typically appear during the rainy season and are attracted to light, which can occasionally lead them to enter rooms. We understand how unpleasant this experience can be, and we have worked closely with our Housekeeping team to address the situation and ensure that further preventive measures are implemented.We truly appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.Best wishes,Maua Nusa Penida Management Team
Jimmyk
Junior Suite
Stayed in Nov 2024
Travel with friends
23 review
4.0/5
Very Good
Posted on Nov 23, 2024
It's about a 20-minute drive from the pier and the location is very good.
In the mountains and forests, but you can’t see the sea
The environment is quiet, the restaurant is also very good, the massage charge is a bit expensive
Staff service is very good
Original TextTranslated by Google
Response from Property: Dear Jimmyk,Thank you for your kind review. We are delighted to know that you enjoyed your overall stay with us. We are grateful that the serene surroundings, dining experience, and our team’s service contributed to making your stay even more enjoyable. We hope to have the opportunity to welcome you back in the futureBest wishes,Maua Nusa Penida Management Team
Guest User
Junior Suite
Stayed in Oct 2024
Couples
4 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The rooms are clean and tidy, but the hotel taxi is very expensive, 3 times the market price. The front desk service is also very good. The hotel also has its own restaurant with the same owner. The food is definitely not as good as Bali, but it is also good.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your kind review. We are delighted to know that you enjoyed your stay with us.We hope to have opportunity to welcome you back in the futureBest wishes,Maua Nusa Penida Management Team